{"id":25854,"date":"2018-03-12T13:30:42","date_gmt":"2018-03-12T13:30:42","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\/"},"modified":"2025-05-13T14:00:28","modified_gmt":"2025-05-13T14:00:28","slug":"aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\/","title":{"rendered":"Aftellen naar Enterprise Connect 2018: De groeiende belofte en aantrekkingskracht van Contact Center as a Service (CCaaS)"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_4ce77aae9fe8a8b8c505edee88b168bc\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Calabrio Nieuws <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Aftellen naar Enterprise Connect 2018: De groeiende belofte en aantrekkingskracht van Contact Center as a Service (CCaaS)<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_4ce77aae9fe8a8b8c505edee88b168bc\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Faftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Faftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas%2F&#038;text=Aftellen naar Enterprise Connect 2018: De groeiende belofte en aantrekkingskracht van Contact Center as a Service (CCaaS)\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Faftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>In onze <a href=\"https:\/\/www.calabrio.com\/nl\/blog\/aftellen-naar-enterprise-connect-2018-hoe-calabrio-orion-industries-helpt-sociale-verandering-te-stimuleren\/\" target=\"_blank\" rel=\"noopener noreferrer\">eerste blog &#8220;Aftellen tot Enterprise Connect&#8221;<\/a> bespraken we hoe de sociale onderneming Orion Industries samenwerkt met Calabrio om haar missie te bevorderen, namelijk mensen helpen bij het overwinnen van belemmeringen voor betaald werk. Het is een geweldige use case en een geweldig voorbeeld van een innovatief bedrijf dat Contact Center as a Service (CCaaS) gebruikt om goed werk te leveren.<\/p>\n<p>&nbsp;<\/p>\n<p>Over CCaaS gesproken &#8230; velen onder jullie herinneren zich waarschijnlijk nog dat Amazon vorig jaar zijn nieuwe CCaaS-aanbod &#8220;Amazon Connect&#8221; onthulde op Enterprise Connect. Het maakte veel indruk en bracht aan het licht wat een cloud-gebaseerde aanpak kan doen voor drukke contact centers zoals die van Amazon. Amazon blijft Amazon Connect in hoog tempo innoveren en voegde onlangs nieuwe mogelijkheden toe zoals geautomatiseerd uitgaand bellen en gefedereerde eenmalige aanmelding (SSO) met behulp van SAML 2.0.  <\/p>\n<p>&nbsp;<\/p>\n<p>Hier bij Calabrio is cloud-gebaseerde technologie zoals CCaaS een cruciaal onderdeel van onze go-to-market strategie, wat een van de redenen is dat we algemeen worden beschouwd als de &#8220;gekozen&#8221; oplossing voor personeelsoptimalisatie voor CCaaS door leveranciers die zijn opgenomen als &#8220;leiders&#8221; in het meest recente CCaaS Magic Quadrant van Gartner. Het groeiende belang van CCaaS is de reden waarom we in deze tweede en laatste &#8220;Countdown to Enterprise Connect&#8221; blog hebben besloten om de aantrekkingskracht en belofte van CCaaS nader te bekijken. <\/p>\n<p>&nbsp;<\/p>\n<h2>CCaaS-Meer dan het zoveelste Gimmicky Tech Acroniem<\/h2>\n<p>Contact center as a service wordt meestal gedefinieerd als een platform dat wordt geleverd als gehoste oplossing via de cloud. Gartner verfijnt die definitie nog verder door op te merken dat klanten een maandabonnement betalen voor CCaaS en dat leveranciers met CCaaS een &#8220;sterkere focus leggen op servicemogelijkheden, niet alleen op productfunctionaliteit.&#8221;<sup>1<\/sup> <\/p>\n<p>Het is een grote en groeiende markt, deels dankzij de snellere inzetbaarheid en flexibiliteit van CCaaS en marktfactoren die de behoefte aan een beter herstel na rampen en een betere naleving van informatiegerelateerde mandaten stimuleren &#8211; beide kunnen door CCaaS worden geleverd. MarketsandMarkets schat zelfs dat de markt voor cloudgebaseerde contactcenters zal groeien van 5,43 miljard dollar in 2016 tot 15,67 miljard dollar in 2021, met een samengesteld jaarlijks groeipercentage (CAGR) van 23,6 procent<sup>.2<\/sup> <\/p>\n<p>&nbsp;<\/p>\n<p>De voordelen van CCaaS zijn talrijk, maar ze komen meestal neer op vier hoofdcategorie\u00ebn:<\/p>\n<ul>\n<li><strong>Grotere flexibiliteit.<\/strong>  Met CCaaS kunnen managers eenvoudig agents toevoegen, zich snel aanpassen aan veranderingen en de functionaliteit uitbreiden zonder afhankelijk te zijn van schaarse IT-resources of nieuwe apparatuur aan te schaffen.<\/li>\n<li><strong>Meer naadloze schaalbaarheid.<\/strong>  Met CCaaS kunnen bedrijven hun activiteiten eenvoudiger naar behoefte opschalen of terugschalen om te voldoen aan cyclische eisen of onverwachte pieken in het interactievolume.<\/li>\n<li><strong>Verhoogde operationele wendbaarheid.<\/strong>  De grotere flexibiliteit en naadloze schaalbaarheid die we net bespraken, zorgen samen voor een bijkomend voordeel van CCaaS: verhoogde operationele wendbaarheid.<\/li>\n<li><strong>Opex-budgettering en -planning.<\/strong>  Net als andere cloudoplossingen elimineert CCaaS de noodzaak voor grote budgetaanvragen voor kapitaaluitgaven &#8211; een zeer cashvriendelijke zet voor de C-suite &#8211; omdat het de financi\u00eble last verschuift van een kapitaalbudgetuitgave naar een operationele uitgave.<\/li>\n<\/ul>\n<p>Contact center as a service maakt de kracht van een modern contact center echt beschikbaar voor elk bedrijf, ongeacht budget of technische expertise. De tijd is nu rijp voor meer informatie. <\/p>\n<p>&nbsp;<\/p>\n<p>Praat live met Calabrio op stand #1001 op Enterprise Connect 2018 &#8211; plan<a href=\"https:\/\/calendly.com\/calabrio\/enterprise-connect-2018\/03-12-2018\" target=\"_blank\" rel=\"noopener noreferrer\">vandaag nog een live demo of priv\u00e9gesprekinen<\/a>let op de speciale giveaways die we samen met onze partner Five9 tijdens het evenement aanbieden!<\/p>\n<p>&nbsp;<\/p>\n<p>Als je onze eerste blog &#8220;Aftellen naar Enterprise Connect&#8221; hebt gemist, <a href=\"https:\/\/developer.calabrio.com\/blog\/countdown-enterprise-connect-2018-calabrio-helps-orion-industries-drive-social-change\/\" target=\"_blank\" rel=\"noopener noreferrer\">lees deze dan nu<\/a> om te ontdekken hoe Orion Industries samenwerkt met Calabrio om sociale verandering te stimuleren en hoe je volgende week live kunt spreken met Bill Holder van Orion tijdens het evenement.<\/p>\n<p>&nbsp;<\/p>\n<p><sup>1 <\/sup>GetVOIP, &#8220;Onze Rundown van Gartner&#8217;s 2017 CCaaS Magic Quadrant.&#8221; 9 nov. 2017.   <a href=\"https:\/\/getvoip.com\/blog\/2017\/11\/09\/ccaas-magic-quadrant\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/getvoip.com\/blog\/2017\/11\/09\/ccaas-magic-quadrant\/<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><sup>2<\/sup> MarketsandMarkets, &#8220;<a href=\"https:\/\/www.marketsandmarkets.com\/Market-Reports\/cloud-based-contact-center-market-160166082.html\" target=\"_blank\" rel=\"noopener noreferrer\">Cloud-gebaseerde Contact Center-markt<\/a> per oplossing (Dialers, Rapportage en Analytics), dienst (Professioneel en Managed), toepassing, implementatiemodel, organisatiegrootte, bedrijfstak en regio &#8211; wereldwijde prognose tot 2021.&#8221; 2017. <a href=\"https:\/\/www.marketsandmarkets.com\/PressReleases\/cloud-based-contact-center.asp\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.marketsandmarkets.com\/PressReleases\/cloud-based-contact-center.asp<\/a><\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":237,"featured_media":25857,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[433],"tags":[452,453,451],"blog-languages":[],"class_list":["post-25854","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-calabrio-nieuws","tag-amazon-nl","tag-ccaas-nl","tag-cloud-nl"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Aftellen naar Enterprise Connect 2018: De groeiende belofte en aantrekkingskracht van Contact Center as a Service (CCaaS) | Calabrio<\/title>\n<meta name=\"description\" content=\"Cloud-gebaseerde technologie zoals CCaaS is een cruciaal onderdeel van onze go-to-market strategie bij Calabrio. Bekijk de aantrekkingskracht en belofte in onze blog.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/blog\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Aftellen naar Enterprise Connect 2018: De groeiende belofte en aantrekkingskracht van Contact Center as a Service (CCaaS)\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/blog\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:published_time\" content=\"2018-03-12T13:30:42+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-13T14:00:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/adobestock_94810098-e1520627446594-1.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1\" \/>\n\t<meta property=\"og:image:height\" content=\"1\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"gary\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@calabrio\" \/>\n<meta name=\"twitter:site\" content=\"@calabrio\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"gary\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\\\/\"},\"author\":{\"name\":\"gary\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/person\\\/ff80e653809ed69bfdea1643f8421ab1\"},\"headline\":\"Aftellen naar Enterprise Connect 2018: De groeiende belofte en aantrekkingskracht van Contact Center as a Service (CCaaS)\",\"datePublished\":\"2018-03-12T13:30:42+00:00\",\"dateModified\":\"2025-05-13T14:00:28+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\\\/\"},\"wordCount\":16,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/adobestock_94810098-e1520627446594-1.jpeg\",\"keywords\":[\"Amazon\",\"CCaaS\",\"Cloud\"],\"articleSection\":[\"Calabrio Nieuws\"],\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\\\/\",\"name\":\"Aftellen naar Enterprise Connect 2018: De groeiende belofte en aantrekkingskracht van Contact Center as a Service (CCaaS) | Calabrio\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/adobestock_94810098-e1520627446594-1.jpeg\",\"datePublished\":\"2018-03-12T13:30:42+00:00\",\"dateModified\":\"2025-05-13T14:00:28+00:00\",\"description\":\"Cloud-gebaseerde technologie zoals CCaaS is een cruciaal onderdeel van onze go-to-market strategie bij Calabrio. Bekijk de aantrekkingskracht en belofte in onze blog.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\\\/#breadcrumb\"},\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/adobestock_94810098-e1520627446594-1.jpeg\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/adobestock_94810098-e1520627446594-1.jpeg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Aftellen naar Enterprise Connect 2018: De groeiende belofte en aantrekkingskracht van Contact Center as a Service (CCaaS)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"name\":\"Calabrio\",\"description\":\"Workforce Engagement Management Software\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"nl-NL\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\",\"name\":\"Calabrio\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"width\":1360,\"height\":984,\"caption\":\"Calabrio\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/pages\\\/Calabrio\\\/312159772174664\",\"https:\\\/\\\/x.com\\\/calabrio\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/calabrio\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/person\\\/ff80e653809ed69bfdea1643f8421ab1\",\"name\":\"gary\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e3fb5e93490780bf284f4da54b4017d6d3692351f633c6f0be8e0c9d4cabd4ba?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e3fb5e93490780bf284f4da54b4017d6d3692351f633c6f0be8e0c9d4cabd4ba?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e3fb5e93490780bf284f4da54b4017d6d3692351f633c6f0be8e0c9d4cabd4ba?s=96&d=mm&r=g\",\"caption\":\"gary\"},\"url\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/author\\\/gary\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Aftellen naar Enterprise Connect 2018: De groeiende belofte en aantrekkingskracht van Contact Center as a Service (CCaaS) | Calabrio","description":"Cloud-gebaseerde technologie zoals CCaaS is een cruciaal onderdeel van onze go-to-market strategie bij Calabrio. Bekijk de aantrekkingskracht en belofte in onze blog.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.calabrio.com\/blog\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\/","og_locale":"nl_NL","og_type":"article","og_title":"Aftellen naar Enterprise Connect 2018: De groeiende belofte en aantrekkingskracht van Contact Center as a Service (CCaaS)","og_url":"https:\/\/www.calabrio.com\/blog\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\/","og_site_name":"Calabrio","article_publisher":"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","article_published_time":"2018-03-12T13:30:42+00:00","article_modified_time":"2025-05-13T14:00:28+00:00","og_image":[{"url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/adobestock_94810098-e1520627446594-1.jpeg","width":1,"height":1,"type":"image\/jpeg"}],"author":"gary","twitter_card":"summary_large_image","twitter_creator":"@calabrio","twitter_site":"@calabrio","twitter_misc":{"Written by":"gary"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.calabrio.com\/blog\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\/#article","isPartOf":{"@id":"https:\/\/www.calabrio.com\/blog\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\/"},"author":{"name":"gary","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/person\/ff80e653809ed69bfdea1643f8421ab1"},"headline":"Aftellen naar Enterprise Connect 2018: De groeiende belofte en aantrekkingskracht van Contact Center as a Service (CCaaS)","datePublished":"2018-03-12T13:30:42+00:00","dateModified":"2025-05-13T14:00:28+00:00","mainEntityOfPage":{"@id":"https:\/\/www.calabrio.com\/blog\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\/"},"wordCount":16,"commentCount":0,"publisher":{"@id":"https:\/\/www.calabrio.com\/fr\/#organization"},"image":{"@id":"https:\/\/www.calabrio.com\/blog\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\/#primaryimage"},"thumbnailUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/adobestock_94810098-e1520627446594-1.jpeg","keywords":["Amazon","CCaaS","Cloud"],"articleSection":["Calabrio Nieuws"],"inLanguage":"nl-NL","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.calabrio.com\/blog\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.calabrio.com\/blog\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\/","url":"https:\/\/www.calabrio.com\/blog\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\/","name":"Aftellen naar Enterprise Connect 2018: De groeiende belofte en aantrekkingskracht van Contact Center as a Service (CCaaS) | Calabrio","isPartOf":{"@id":"https:\/\/www.calabrio.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.calabrio.com\/blog\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\/#primaryimage"},"image":{"@id":"https:\/\/www.calabrio.com\/blog\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\/#primaryimage"},"thumbnailUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/adobestock_94810098-e1520627446594-1.jpeg","datePublished":"2018-03-12T13:30:42+00:00","dateModified":"2025-05-13T14:00:28+00:00","description":"Cloud-gebaseerde technologie zoals CCaaS is een cruciaal onderdeel van onze go-to-market strategie bij Calabrio. Bekijk de aantrekkingskracht en belofte in onze blog.","breadcrumb":{"@id":"https:\/\/www.calabrio.com\/blog\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\/#breadcrumb"},"inLanguage":"nl-NL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.calabrio.com\/blog\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\/"]}]},{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/www.calabrio.com\/blog\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\/#primaryimage","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/adobestock_94810098-e1520627446594-1.jpeg","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/adobestock_94810098-e1520627446594-1.jpeg"},{"@type":"BreadcrumbList","@id":"https:\/\/www.calabrio.com\/blog\/aftellen-naar-enterprise-connect-2018-de-groeiende-belofte-en-aantrekkingskracht-van-contact-center-as-a-service-ccaas\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.calabrio.com\/nl\/"},{"@type":"ListItem","position":2,"name":"Aftellen naar Enterprise Connect 2018: De groeiende belofte en aantrekkingskracht van Contact Center as a Service (CCaaS)"}]},{"@type":"WebSite","@id":"https:\/\/www.calabrio.com\/fr\/#website","url":"https:\/\/www.calabrio.com\/fr\/","name":"Calabrio","description":"Workforce Engagement Management Software","publisher":{"@id":"https:\/\/www.calabrio.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.calabrio.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"nl-NL"},{"@type":"Organization","@id":"https:\/\/www.calabrio.com\/fr\/#organization","name":"Calabrio","url":"https:\/\/www.calabrio.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","width":1360,"height":984,"caption":"Calabrio"},"image":{"@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","https:\/\/x.com\/calabrio","https:\/\/www.linkedin.com\/company\/calabrio"]},{"@type":"Person","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/person\/ff80e653809ed69bfdea1643f8421ab1","name":"gary","image":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/secure.gravatar.com\/avatar\/e3fb5e93490780bf284f4da54b4017d6d3692351f633c6f0be8e0c9d4cabd4ba?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/e3fb5e93490780bf284f4da54b4017d6d3692351f633c6f0be8e0c9d4cabd4ba?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e3fb5e93490780bf284f4da54b4017d6d3692351f633c6f0be8e0c9d4cabd4ba?s=96&d=mm&r=g","caption":"gary"},"url":"https:\/\/www.calabrio.com\/nl\/author\/gary\/"}]}},"featured_image_src":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/adobestock_94810098-e1520627446594-1.jpeg","featured_image_src_square":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/adobestock_94810098-e1520627446594-1.jpeg","author_info":{"display_name":"gary","author_link":"https:\/\/www.calabrio.com\/nl\/author\/gary\/"},"_links":{"self":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/posts\/25854","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/users\/237"}],"replies":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/comments?post=25854"}],"version-history":[{"count":0,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/posts\/25854\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/media\/25857"}],"wp:attachment":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/media?parent=25854"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/categories?post=25854"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/tags?post=25854"},{"taxonomy":"blog-languages","embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/blog-languages?post=25854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}