{"id":25862,"date":"2018-02-07T15:53:48","date_gmt":"2018-02-07T15:53:48","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/wij-geloven-dat-calabrios-toewijding-aan-klanten-schittert-in-het-gartner-magic-quadrant-voor-workforce-engagement-management\/"},"modified":"2025-05-13T14:07:05","modified_gmt":"2025-05-13T14:07:05","slug":"wij-geloven-dat-calabrios-toewijding-aan-klanten-schittert-in-het-gartner-magic-quadrant-voor-workforce-engagement-management","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/wij-geloven-dat-calabrios-toewijding-aan-klanten-schittert-in-het-gartner-magic-quadrant-voor-workforce-engagement-management\/","title":{"rendered":"Wij geloven dat Calabrio&#8217;s toewijding aan klanten schittert in het Gartner Magic Quadrant voor Workforce Engagement Management"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_f7dfc3b6b8c80477e21fc002ae9af661\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Calabrio Nieuws <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Wij geloven dat Calabrio&#8217;s toewijding aan klanten schittert in het Gartner Magic Quadrant voor Workforce Engagement Management<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_f7dfc3b6b8c80477e21fc002ae9af661\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fwij-geloven-dat-calabrios-toewijding-aan-klanten-schittert-in-het-gartner-magic-quadrant-voor-workforce-engagement-management%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 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fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fwij-geloven-dat-calabrios-toewijding-aan-klanten-schittert-in-het-gartner-magic-quadrant-voor-workforce-engagement-management%2F&#038;text=Wij geloven dat Calabrio&#8217;s toewijding aan klanten schittert in het Gartner Magic Quadrant voor Workforce Engagement Management\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fwij-geloven-dat-calabrios-toewijding-aan-klanten-schittert-in-het-gartner-magic-quadrant-voor-workforce-engagement-management%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Elke dag vertrouwen klanten op de bedrijven die ze vertrouwen om de producten en diensten te leveren die ze nodig hebben. Maar dat vertrouwen is niet alleen gebaseerd op het product, het wordt ontwikkeld (of vernietigd) op basis van de manier waarop medewerkers klanten behandelen, en we weten dat contactcenterteams een integrale rol spelen bij het opbouwen van de band die loyaliteit stimuleert. <\/p>\n<p>&nbsp;<\/p>\n<p>Bij Calabrio is het onze missie om contactcentermedewerkers over de hele wereld uit te rusten en in staat te stellen een geweldige klantervaring te leveren, elke keer weer. We geven een nieuwe vorm aan de industrie waarbij innovatie voorop staat en de klant centraal staat bij alles wat we doen. Daarom zijn we blij dat Calabrio voor het tweede jaar op rij als enige Visionary is gepositioneerd in het 2018 Gartner Magic Quadrant voor Workforce Engagement Management (WEM).  <\/p>\n<p>&nbsp;<\/p>\n<p>Volgens Gartner biedt het hebben van echt betrokken contactcentermedewerkers een kans voor differentiatie en risicobeperking, en vereist het een aanpassing van de mindset en technologie\u00ebn om de dagelijkse rollen van agenten te beheren.<\/p>\n<p>&nbsp;<\/p>\n<p>In het nieuwe rapport wordt Calabrio erkend voor ons vermogen om uit te voeren en voor onze complete visie. Wij geloven dat dit Visionary predikaat onze klantgerichte aanpak valideert; het herinnert ons eraan om nooit te stoppen met leren, onderzoeken en luisteren naar de wensen en voorkeuren van de klant. Onze klanten zijn onze meest waardevolle bron van innovatie en zij zijn de reden waarom Calabrio het spel blijft veranderen.  <\/p>\n<p>&nbsp;<\/p>\n<p>Wij doen de dingen anders en onze wendbare, feedback-gedreven aanpak heeft ons in staat gesteld ons te onderscheiden van onze concurrenten in de markt. We zijn er trots op dat we de WFO\/WEM-branche van de grond af aan veranderen &#8211; we weten dat dit de reden is waarom meer bedrijven Calabrio verkiezen boven de concurrentie. <\/p>\n<p>&nbsp;<\/p>\n<p>We vinden het geweldig om onze spieren te blijven gebruiken voor verandering en innovatie in contactcentra over de hele wereld.  <a href=\"https:\/\/www.calabrio.com\/gartner-magic-quadrant-workforce-engagement-management-2018\/\">Klik hier om het volledige rapport te lezen.<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Gartner &#8220;Magic Quadrant voor Workforce Engagement Management,&#8221; Jim Davies, Simon Harrison, Drew Kraus, 6 februari 2018<\/p>\n<p>&nbsp;<\/p>\n<p>Gartner onderschrijft geen enkele leverancier, product of dienst die wordt afgebeeld in zijn onderzoekspublicaties en adviseert technologiegebruikers niet om alleen die leveranciers te kiezen met de hoogste ratings of een andere aanduiding. De onderzoekspublicaties van Gartner bestaan uit de meningen van de onderzoeksorganisatie van Gartner en mogen niet worden beschouwd als feitelijke verklaringen. Gartner wijst alle garanties af, expliciet of impliciet, met betrekking tot dit onderzoek, met inbegrip van garanties van verkoopbaarheid of geschiktheid voor een bepaald doel.<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":242,"featured_media":25865,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[433],"tags":[443,455],"blog-languages":[],"class_list":["post-25862","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-calabrio-nieuws","tag-personeelsbetrokkenheidsmanagement","tag-wem-nl"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Calabrio | Gartner Magic Quadrant Workforce Engagement Management<\/title>\n<meta name=\"description\" content=\"Calabrio kondigt met trots aan dat we voor het tweede jaar op rij als enige Visionary zijn gepositioneerd in het 2018 Gartner Magic Quadrant voor Workforce Engagement Management (WEM).\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/blog\/wij-geloven-dat-calabrios-toewijding-aan-klanten-schittert-in-het-gartner-magic-quadrant-voor-workforce-engagement-management\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wij geloven dat Calabrio&#039;s toewijding aan klanten schittert in het Gartner Magic Quadrant voor Workforce Engagement Management\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/blog\/wij-geloven-dat-calabrios-toewijding-aan-klanten-schittert-in-het-gartner-magic-quadrant-voor-workforce-engagement-management\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:published_time\" content=\"2018-02-07T15:53:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-13T14:07:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/2018-gartner-wem-blog-graphic-600x450-3.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1\" \/>\n\t<meta property=\"og:image:height\" content=\"1\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Dhaval Kakkad\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" 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