{"id":25880,"date":"2017-08-21T14:30:39","date_gmt":"2017-08-21T14:30:39","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/c3-2017-sprekers-spotlight-va-met-ryan-bradley-directeur-center-of-excellence\/"},"modified":"2025-05-13T22:26:07","modified_gmt":"2025-05-13T22:26:07","slug":"c3-2017-sprekers-spotlight-va-met-ryan-bradley-directeur-center-of-excellence","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/c3-2017-sprekers-spotlight-va-met-ryan-bradley-directeur-center-of-excellence\/","title":{"rendered":"C3 2017 Sprekers Spotlight: V&amp;A met Ryan Bradley, directeur Center of Excellence"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_6254d52bffd1e43e6f99914e05d37c17\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Calabrio Nieuws <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">C3 2017 Sprekers Spotlight: V&amp;A met Ryan Bradley, directeur Center of Excellence<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] 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class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fc3-2017-sprekers-spotlight-va-met-ryan-bradley-directeur-center-of-excellence%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fc3-2017-sprekers-spotlight-va-met-ryan-bradley-directeur-center-of-excellence%2F&#038;text=C3 2017 Sprekers Spotlight: V&amp;A met Ryan Bradley, directeur Center of Excellence\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary 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style=\"color: #080F21\"><p><a href=\"https:\/\/www.calabriocustomerconnect.com\/\">Calabrio Customer Connect<\/a> (C3) 2017 nadert met rasse schreden en we zetten een aantal van onze klantpresentatoren in de schijnwerpers op de Calabrio blog in een Speaker Spotlight serie.<\/p>\n<p>&nbsp;<\/p>\n<p>Ik had een gesprek met Ryan Bradley, directeur van het Center of Excellence bij Erie Insurance, over werknemersbetrokkenheid en datastrategie. Ryan maakt deel uit van ons panel van analytics-experts op C3, 1-4 oktober in het Red Rock Casino Resort &amp; Spa in Las Vegas. <\/p>\n<p>&nbsp;<\/p>\n<p><strong>Naam:<\/strong> Ryan Bradley<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Bedrijf:<\/strong> Erie Verzekeringen<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Titel:<\/strong> Directeur Center of Excellence<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Aantal jaren ervaring: <\/strong>21 jaar in de sector, 2 jaar bij Erie Insurance<\/p>\n<p>&nbsp;<\/p>\n<p><strong>V: Waar kijk je het meest naar uit voor C3 2017 en waarom?<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Ryan: Ik hou van de interactie met mijn branchegenoten en alle Calabrio experts. Ik krijg de kans om nieuwe functionaliteiten te leren met Calabrio ONE en om in contact te komen met mensen die voor dezelfde zakelijke uitdagingen en kansen staan als ik. Om dit allemaal op \u00e9\u00e9n plek te hebben is een ongelooflijke leerervaring die ik altijd op mijn kalender heb staan.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>V: Waar ben je gepassioneerd over?<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Ryan: In het contactcenter ben ik gepassioneerd over het verbeteren van de ervaring van agenten met flexibele technologische tools die informatie kunnen gebruiken om de betrokkenheid te vergroten. Het geeft veel voldoening om een omgeving te cre\u00ebren waarin agenten kunnen gedijen met minimale supervisie.<\/p>\n<p>&nbsp;<\/p>\n<p>Buiten mijn professionele leven ben ik een honkbalfan. Meer specifiek, Branch Rickey en moderne sabermetrics. Branch Rickey was de general manager van de Dodgers in de jaren 1940 die hielp de kleurbarri\u00e8re te doorbreken toen hij Jackie Robinson naar de Major League Baseball bracht. Zijn alternatieve kijk op het meten van honkbalprestaties is tegenwoordig de meest gebruikte methodologie in alle sporten.   <\/p>\n<p>&nbsp;<\/p>\n<p><strong>V: U neemt deel aan een panel van experts over contact center analytics. Waarom zouden mensen deze sessie moeten bijwonen? Wat zullen ze leren?<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Ryan: We gaan een op waarden gebaseerd gesprek voeren over gegevens en analyse. Als iemand die een analytische afdeling van de grond af heeft opgebouwd, kan ik duidelijke taal spreken over gegevens en analyses en uw bedrijf en contactcentrum helpen meer te doen met uw gegevens van het contactcentrum.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Over Calabrio Customer Connect (C3)<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio&#8217;s jaarlijkse gebruikersconferentie, Calabrio Customer Connect (C3), is twee en een halve dag van diepgaand leren en netwerken. Door middel van tientallen breakout-sessies en rondetafelgesprekken leren deelnemers van experts uit verschillende sectoren. Deel best practices en geleerde lessen met je collega&#8217;s. Praat met Calabrio executives en technische experts om meer waarde te halen uit uw investering in Calabrio oplossingen en om feedback te geven voor toekomstige producten.   <\/p>\n<p>&nbsp;<\/p>\n<p>Ga voor de volledige agenda en meer informatie over C3 naar <a href=\"https:\/\/www.calabriocustomerconnect.com\/\">calabriocustomerconnect.com<\/a>.<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":237,"featured_media":25882,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[433],"tags":[],"blog-languages":[],"class_list":["post-25880","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-calabrio-nieuws"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - 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