{"id":25883,"date":"2017-05-16T15:56:12","date_gmt":"2017-05-16T15:56:12","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/overweegt-u-een-cloud-contact-center-4-punten-om-de-discussie-te-starten\/"},"modified":"2025-05-29T05:03:59","modified_gmt":"2025-05-29T05:03:59","slug":"overweegt-u-een-cloud-contact-center-4-punten-om-de-discussie-te-starten","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/overweegt-u-een-cloud-contact-center-4-punten-om-de-discussie-te-starten\/","title":{"rendered":"Overweegt u een Cloud Contact Center? 4 punten om de discussie te starten"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_2da70d1b7f92c78bcd68a045d6ec7681\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Digitale transformatie <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Overweegt u een Cloud Contact Center? 4 punten om de discussie te starten<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_2da70d1b7f92c78bcd68a045d6ec7681\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Foverweegt-u-een-cloud-contact-center-4-punten-om-de-discussie-te-starten%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Foverweegt-u-een-cloud-contact-center-4-punten-om-de-discussie-te-starten%2F&#038;text=Overweegt u een Cloud Contact Center? 4 punten om de discussie te starten\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Foverweegt-u-een-cloud-contact-center-4-punten-om-de-discussie-te-starten%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Naarmate de populariteit van cloud computing toeneemt, worden bedrijven die aan de zijlijn blijven staan geconfronteerd met een dilemma. Volgt u de ontwikkelingen of handhaaft u uw bestaande IT-structuur? Het is een beslissing die niet lichtvaardig moet worden genomen en die veel bedrijven nemen op basis van onjuiste of onjuiste informatie.<\/p>\n<p>&nbsp;<\/p>\n<p>Als u overweegt uw contactcentersystemen naar de cloud te migreren, is het het beste om de feiten op een rijtje te hebben. Hier zijn vier dingen die je moet overwegen om te bepalen of een overstap naar de cloud geschikt is voor jou.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Het hoeft niet allemaal tegelijk.<\/strong><br \/>\nVeel bedrijven denken dat als ze overstappen op de cloud, ze al hun contactcentersystemen moeten overstappen. Dat is niet waar. Voor degenen met een aanzienlijke lokale contactcenterinfrastructuur is de beste praktijk om het lokale systeem op volle capaciteit te laten draaien zolang het bruikbaar is, zodat de ROI wordt gemaximaliseerd. De overgang naar de cloud moet geleidelijk beginnen, waarbij cloudresources worden gebruikt om extra behoeften te dekken, zoals seizoensgebonden pieken, aanhoudende groei of nieuwe analysegebruiksgevallen.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Uw cloudstrategie moet uniek zijn voor uw bedrijf.<\/strong><br \/>\nFlexibiliteit is een essenti\u00eble waarde van cloud-gebaseerde oplossingen, dus een one-size-fits-all benadering van de implementatie heeft geen zin. Zoek een technologiepartner die een co\u00f6peratieve en adviserende aanpak hanteert. De partner moet met u samenwerken om een migratiestrategie op te stellen die bestaande investeringen in on-premise infrastructuur ondersteunt en tegelijkertijd mogelijkheden identificeert om effici\u00ebnt gebruik te maken van de cloud, dekking uit te bouwen voor piekvraag en toekomstige groei en nieuwe waarde te leveren met geavanceerde cloudgebaseerde analysemogelijkheden.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Overstappen naar de cloud betekent niet dat je aan beveiliging moet inboeten.<\/strong><br \/>\nHoewel beveiliging van oudsher een belangrijk punt van zorg is voor bedrijven die overstappen op de cloud, <a href=\"https:\/\/www.calabrio.com\/blog\/public-cloud-now-preferred-place-sensitive-data\/\">bieden moderne cloudoplossingen uitgebreide gegevensbeveiliging die over het algemeen die van traditionele, on-premise systemen overtreft<\/a>. Toonaangevende cloudoplossingen zijn gebouwd om encryptie van alle gegevens te garanderen, zowel tijdens het transport als in de opslag. Dit niveau van versleuteling is vaak een aantal stappen hoger dan het niveau dat wordt gebruikt in on-premises systemen. Bovendien biedt het cloudplatform directe toegang tot de nieuwste beveiligingstools, updates en patches, in realtime en zonder extra kosten of downtime voor het contactcenter.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>De cloud maakt contact center analytics haalbaar.<\/strong><br \/>\nDe voordelen van de overstap naar de cloud blijken bijzonder waardevol voor het moderne contactcentrum. De cloud biedt toegang tot vrijwel onbeperkte bronnen, waardoor het contactcentrum snel en kosteneffectief kan worden geschaald om seizoensgebonden pieken en fluctuerende gespreksvolumes op te vangen en om aanhoudende groei te ondersteunen. Deze oneindige middelen maken ook analyses van klantinteracties een kosteneffectieve realiteit, waardoor het contactcentrum de echte stem van de klant kan horen en deze inzichten kan gebruiken om het bedrijf als geheel te sturen. Om te leren hoe je eindelijk het volledige beeld van je klantervaring kunt zien, lees je onze <a href=\"https:\/\/www.calabrio.com\/wfo\/customer-interaction-analytics\/\">complete gids voor klantinteractieanalyse<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>Is de cloud geschikt voor u? Dat hangt uiteindelijk af van de behoeften van uw bedrijf, maar cloud-gebaseerde opties zijn zeker flexibeler dan u tot nu toe misschien dacht. Ga dus op zoek op de markt, raadpleeg verschillende leveranciers en wees specifiek in uw wensen. Misschien vindt u wel de beste oplossing voor uw contactcentrum door uw software in de cloud te plaatsen.<\/p>\n<p>&nbsp;<\/p>\n<p>Overweegt uw bedrijf de overstap naar de cloud? Download ons ebook <a href=\"https:\/\/www.calabrio.com\/contact-center-cloud-security\/\">Stepping Up to the Secure Cloud<\/a> voor meer informatie.<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":237,"featured_media":25885,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"om_disable_all_campaigns":false,"footnotes":""},"categories":[446],"tags":[458,451,460],"blog-languages":[],"class_list":["post-25883","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digitale-transformatie","tag-best-practices-callcenters","tag-cloud-nl","tag-contactcentrum"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Overweegt u een cloud contact center? 4 punten om de discussie te starten<\/title>\n<meta name=\"description\" content=\"Als u overweegt uw contactcentersystemen naar de cloud te migreren, is het het beste om de feiten op een rijtje te hebben. 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