{"id":25910,"date":"2015-11-19T16:34:51","date_gmt":"2015-11-19T16:34:51","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/top-8-redenen-om-uw-klantbewuste-bedrijfsstrategie-te-katalyseren\/"},"modified":"2025-05-14T05:58:57","modified_gmt":"2025-05-14T05:58:57","slug":"top-8-redenen-om-uw-klantbewuste-bedrijfsstrategie-te-katalyseren","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/top-8-redenen-om-uw-klantbewuste-bedrijfsstrategie-te-katalyseren\/","title":{"rendered":"Top 8 redenen om uw klantbewuste bedrijfsstrategie te katalyseren"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_2b90138a3ee90ec1efe5d81a0ae0e842\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Calabrio Nieuws <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Top 8 redenen om uw klantbewuste bedrijfsstrategie te katalyseren<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_2b90138a3ee90ec1efe5d81a0ae0e842\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Ftop-8-redenen-om-uw-klantbewuste-bedrijfsstrategie-te-katalyseren%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Ftop-8-redenen-om-uw-klantbewuste-bedrijfsstrategie-te-katalyseren%2F&#038;text=Top 8 redenen om uw klantbewuste bedrijfsstrategie te katalyseren\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Ftop-8-redenen-om-uw-klantbewuste-bedrijfsstrategie-te-katalyseren%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"group-anchor-2\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><h2>Calabrio groeit<\/h2>\n<p>Natuurlijk hebben we een vooroordeel, maar onze overtuiging dat Calabrio ONE de meest innovatieve en visionaire customer engagement en analytics technologie is die vandaag beschikbaar is, is gebaseerd op acht solide redenen. Meer dan 4.000 klanten over de hele wereld zijn het met ons eens en zij integreren hun oplossingen vier keer sneller dan het gemiddelde in de branche. <\/p>\n<p>Vraag je je af wat zij weten dat jij misschien niet weet?<\/p>\n<h3><\/h3>\n<h3><\/h3>\n<h3>Overweeg de top acht redenen waarom je lid zou moeten worden van Calabrio&#8217;s groeiende gebruikersgemeenschap die zich richt op klantbewuste bedrijfsstrategie\u00ebn:<\/h3>\n<ol>\n<li style=\"list-style-type: none\">\n<ol>\n<li><strong>Het complete plaatje.<\/strong>  Als uw oplossing voor klantenbetrokkenheid en -analyse niet elke interactie kan vastleggen, blijft u achter met een onvolledig beeld van uw contactcentrum. Dit cre\u00ebert een puzzel die al dan niet kan worden opgelost. <\/li>\n<li><strong>E\u00e9n uniforme interface.  <\/strong>Integratie in klantbetrokkenheid en analysetechnologie is zeker niet nieuw, maar tot nu toe werd het meestal gedefinieerd als ongelijksoortige producten die op elkaar aansluiten maar er verschillend uitzien en aanvoelen. Calabrio ONE is vanaf de grond opgebouwd om een consistente, uniforme gebruikerservaring te garanderen. <\/li>\n<li><strong>Totale eigendomskosten.  <\/strong>Analisten schatten dat de totale eigendomskosten van tools voor klantbetrokkenheid en analyse in vijf jaar met 20 procent kunnen dalen als ze met elkaar worden ge\u00efntegreerd.<\/li>\n<li><strong>Gegijzelde hardware.  <\/strong>Hoewel een ACD essentieel is voor elk contactcentrum, is onze innovatieve suite voor klantbetrokkenheid en analyse niet gebonden aan specifieke hardware.<\/li>\n<li><strong>Toegang tot analyses.  <\/strong>Contactcenters zijn nu in staat om meer datagestuurde inzichten te verzamelen dan ooit tevoren. Ge\u00efntegreerde analyses verzamelen de informatie die u nodig hebt om klanten beter van dienst te zijn: een eenvoudige, moderne en schone gebruikersinterface biedt mensen toegang tot de juiste informatie op het juiste moment om inkomsten te genereren bij elke klantinteractie. (Lees voor meer informatie onze <a href=\"https:\/\/www.calabrio.com\/wfo\/customer-interaction-analytics\/\">complete handleiding voor klantinteractieanalyse<\/a>).  <\/li>\n<li><strong>Bedrijfsvisie.  <\/strong>Het is niet vergezocht om klantbetrokkenheid en analysetechnologie\u00ebn van de toekomst te zien integreren met een CRM en zelfs het ERP. Klantinhoud in het ene systeem moet eenvoudig en gemakkelijk leiden naar de feitelijk opgenomen gesprekken in het andere systeem.<\/li>\n<li><strong>Innovatieve eenvoud.  <\/strong>Moderne architectuur in de software van vandaag leidt tot consistente en betrouwbare updates en voortdurende innovatie van leveranciers. Het is gebouwd rond mensen &#8211; niet rond technologie &#8211; wat samenwerking in het hele IT-ecosysteem van een organisatie mogelijk maakt. <\/li>\n<li><strong>Service.  <\/strong>Als je vragen hebt of hulp nodig hebt, krijg je dan antwoorden? Als u contact opneemt met uw leverancier, spreekt u dan met mensen of met IVR&#8217;s? Wordt er naar uw productaanvragen geluisterd? Is het tijd voor een leverancier die luistert?   <\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>Elke interactie met een klant is een kans om te groeien, en dat begint met de Calabrio mentaliteit. <a href=\"https:\/\/www.calabrio.com\/nl\/blog\/calabrio-in-een-woord\/\" target=\"_blank\" rel=\"noopener noreferrer\">Ontdek<\/a> waarom ons team hier zo graag werkt.<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":237,"featured_media":25912,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[433],"tags":[461,441],"blog-languages":[],"class_list":["post-25910","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-calabrio-nieuws","tag-inzichten-in-klantervaring","tag-klantanalyse"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Top 8 redenen om uw klantbewuste bedrijfsstrategie te katalyseren | Calabrio<\/title>\n<meta name=\"description\" content=\"Calabrio ONE is de meest innovatieve en visionaire customer engagement en analytics technologie die vandaag beschikbaar is. 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