{"id":26046,"date":"2020-04-09T10:44:46","date_gmt":"2020-04-09T10:44:46","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/snel-een-cloud-contact-center-implementeren-met-calabrio-one-twilio-flex-boost-en-avtex\/"},"modified":"2025-10-28T13:37:37","modified_gmt":"2025-10-28T13:37:37","slug":"snel-een-cloud-contact-center-implementeren-met-calabrio-one-twilio-flex-boost-en-avtex","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/snel-een-cloud-contact-center-implementeren-met-calabrio-one-twilio-flex-boost-en-avtex\/","title":{"rendered":"Snel een Cloud Contact Center implementeren met Calabrio ONE, Twilio Flex Boost en Avtex"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_21ae41fbd1cbaa4fe2e7aa0671b22738\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Personeelsbeheer <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Snel een Cloud Contact Center implementeren met Calabrio ONE, Twilio Flex Boost en Avtex<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_21ae41fbd1cbaa4fe2e7aa0671b22738\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fsnel-een-cloud-contact-center-implementeren-met-calabrio-one-twilio-flex-boost-en-avtex%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fsnel-een-cloud-contact-center-implementeren-met-calabrio-one-twilio-flex-boost-en-avtex%2F&#038;text=Snel een Cloud Contact Center implementeren met Calabrio ONE, Twilio Flex Boost en Avtex\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fsnel-een-cloud-contact-center-implementeren-met-calabrio-one-twilio-flex-boost-en-avtex%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>COVID-19 heeft invloed op alle dimensies van de werkplek, van waar we werken tot hoe we met klanten en collega&#8217;s omgaan. Het heeft de behoefte aan flexibele roosters onderstreept nu meer werknemers thuis werken en te maken hebben met andere beperkingen, zoals sluitingsdagen van scholen en kinderopvang. <\/p>\n<p>&nbsp;<\/p>\n<p>Nu de meeste bedrijven een thuiswerkmodel hanteren of zich in de richting van een dergelijk model bewegen, is een cloud-enabled personeelsbestand op afstand de nieuwe noodzaak. En het moet snel worden ge\u00efmplementeerd om aan de toegenomen vraag te voldoen. <\/p>\n<p>&nbsp;<\/p>\n<p>Daarom hebben Calabrio, Twilio en Avtex de handen ineengeslagen om ervoor te zorgen dat u voorbereid bent op nieuwe en opkomende uitdagingen op het gebied van thuiswerken.<\/p>\n<p>&nbsp;<\/p>\n<h2>Implementeer snel en houd je externe agents betrokken<\/h2>\n<p>We zijn een partnerschap aangegaan met Twilio en Avtex om de manier waarop u gegevens verzamelt en analyseert die door uw contactcentrum stromen, opnieuw uit te vinden. De inzichten die deze integratie oplevert, kunnen u helpen effectief contact op te nemen met uw thuiswerkende contactcentermedewerkers. Samen breiden <a href=\"https:\/\/www.twilio.com\/blog\/introducing-flex-boost-program-contact-centers-covid-19\">Twilio Flex Boost<\/a> en Calabrio ONE uw klantondersteuning uit om evoluerende technische, operationele en financi\u00eble gebeurtenissen aan te pakken.  <\/p>\n<p>Zet de schakelaar op deze combinatieaanbieding voor een complete oplossing voor contactcenters en personeelsoptimalisatie die in de cloud is gemaakt en speciaal is verpakt om de uitdagingen van thuiswerken aan te pakken.<\/p>\n<p>&nbsp;<\/p>\n<p>Hier volgt een overzicht van de nieuwe aanbiedingen:<\/p>\n<ul>\n<li>Calabrio ONE met Twilio Flex Boost\n<ul>\n<li>60 agenten gratis voor 3 maanden, met extra agenten tegen bundelprijs<\/li>\n<li>15% korting over MSRP op suite bundel<\/li>\n<\/ul>\n<\/li>\n<li>Calabrio Kwaliteitsbeheer met Twilio Flex Boost\n<ul>\n<li>Standalone QM-service<\/li>\n<li>60 agenten gratis voor 3 maanden, met extra agenten tegen bundelprijs<\/li>\n<li>30% korting over MSRP op de kosten van QM-agenten per maand<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Binnen een paar dagen zullen Calabrio en Twilio je nieuwe omgeving opstarten. Avtex configureert vervolgens snel uw nieuwe thuiswerkcontactcenter om aan de behoeften van deze nieuwe realiteit te voldoen. <\/p>\n<p>&nbsp;<\/p>\n<p>Ga voor meer informatie over de Twilio Flex en Calabrio ONE integratie naar onze <a href=\"https:\/\/www.calabrio.com\/twilio-flex\">Twilio partnerpagina<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>Lees <a href=\"https:\/\/www.calabrio.com\/wfo\/managing-remote-workforce\/\">hier onze volledige gids voor meer informatie over de overstap naar werk op afstand .<\/a><\/p>\n<p>&nbsp;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":223,"featured_media":26048,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[431],"tags":[],"blog-languages":[],"class_list":["post-26046","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-personeelsbeheer"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Snel een Cloud Contact Center implementeren met Calabrio ONE, Twilio Flex Boost en Avtex | Calabrio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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