{"id":26058,"date":"2019-03-11T15:01:29","date_gmt":"2019-03-11T15:01:29","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/3-sessies-die-u-niet-mag-missen-op-enterprise-connect-2019\/"},"modified":"2025-05-29T05:19:21","modified_gmt":"2025-05-29T05:19:21","slug":"3-sessies-die-u-niet-mag-missen-op-enterprise-connect-2019","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/3-sessies-die-u-niet-mag-missen-op-enterprise-connect-2019\/","title":{"rendered":"3 sessies die u niet mag missen op Enterprise Connect 2019"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_b28311e54d7cb848342403e4082aad77\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Beste praktijken <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">3 sessies die u niet mag missen op Enterprise Connect 2019<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_b28311e54d7cb848342403e4082aad77\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: aangepastepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2F3-sessies-die-u-niet-mag-missen-op-enterprise-connect-2019%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2F3-sessies-die-u-niet-mag-missen-op-enterprise-connect-2019%2F&#038;text=3 sessies die u niet mag missen op Enterprise Connect 2019\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2F3-sessies-die-u-niet-mag-missen-op-enterprise-connect-2019%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Enterprise Connect, een van de grootste customer experience en contact center evenementen van het jaar, staat voor de deur. Als u er volgende week naartoe gaat, zijn hier enkele belangrijke dingen die u moet weten.<\/p>\n<p>&nbsp;<\/p>\n<p>Allereerst, kom langs bij Calabrio&#8217;s stand (#733) om ons vernieuwde, opnieuw ontworpen customer experience intelligence platform, Calabrio ONE v11, te zien. Ons nieuwe platform schijnt een licht op de verborgen klantgegevens in uw contact center om overtuigende inzichten te belichten die menselijke interacties verrijken. Het platform heeft een radicaal intu\u00eftieve nieuwe gebruikersinterface, krachtige ingebouwde analyses en AI-gestuurde inzichten die gegevens binnen handbereik van elke gebruiker brengen.<\/p>\n<p>&nbsp;<\/p>\n<p>Ten tweede, of het nu je eerste keer is op Enterprise Connect, of je twintigste, het kan een uitdaging zijn om te beslissen op welke sessies je je gaat richten. Om je te helpen plannen, zijn hier een paar sessies die voor ons klinken als &#8220;must-attends&#8221;.<\/p>\n<p>&nbsp;<\/p>\n<h2>De barri\u00e8res van de onderneming slechten om de klantervaring te verbeteren<\/h2>\n<h2>Maandag 18 maart, 8:00 &#8211; 8:45 uur bij Sun D<\/h2>\n<p>Chris Marron, analist van het toonaangevende wereldwijde onderzoeksbureau MZA, en een panel van experts, waaronder John Hernandez (Selligent), Tod Famous (Cisco) en Nemo Verbist (Dimension Data), bespreken hoe barri\u00e8res tussen afdelingen kunnen worden geslecht en hoe de klantgegevens kunnen worden benut om betere ervaringen op te bouwen. Woon deze sessie bij om te leren met welke kansen en uitdagingen ondernemingen worden geconfronteerd en hoe AI en analytics kunnen helpen bij het leveren van een naadloze en gepersonaliseerde customer journey-ervaring.<\/p>\n<h2>Marktrapport: Hoe klantbetrokkenheid de onderneming drijft<\/h2>\n<h2>Maandag 18 maart, 13.00 &#8211; 13.45 uur bij Osceola B<\/h2>\n<p>In deze sessie zal de toonaangevende contactcenteranalist Shelia McGee-Smith ingaan op technologische innovaties en de rol die ze spelen of gaan spelen bij het transformeren van de markt, en bespreken wat de vervagende grenzen tussen klantenservice-, verkoop- en marketingoplossingen betekenen voor bedrijven. Mis deze kans niet om een expert uit de branche te horen discussi\u00ebren over huidige en toekomstige trends in de contactcentermarkt.<\/p>\n<h2>Customer Experience Intelligence met Calabrio en Amazon Connect<\/h2>\n<h2>Dinsdag 19 maart, 12:10 &#8211; 12:30 uur bij stand #2106<\/h2>\n<p>Bezoek Ross Daniels, Vice President of Global Partners bij Calabrio, en Joe Eisner, Global Partner Lead bij Amazon Web Services, op stand #2106 en ontdek hoe wij u kunnen helpen bij het leveren van een kwalitatief betere, consistentere klantervaring via elk kanaal. Lees meer over onze geschiedenis met Amazon Connect, hoe eenvoudig het is om Calabrio en Amazon Connect te integreren en de waarde die klanten krijgen via Calabrio analytics.<\/p>\n<p>We kijken uit naar weer een succesvol jaar op Enterprise Connect! Als u er niet bij kunt zijn, geen zorgen! Volg <a href=\"https:\/\/twitter.com\/Calabrio\" target=\"_blank\" rel=\"noopener noreferrer\">@Calabrio<\/a> op social media voor de laatste updates en verslaggeving van #EC19. Ga voor meer informatie over hoe u zich kunt registreren naar onze pagina met live-evenementen<\/p>\n<p>&nbsp;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":26060,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"om_disable_all_campaigns":false,"footnotes":""},"categories":[434],"tags":[],"blog-languages":[],"class_list":["post-26058","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-beste-praktijken"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>3 sessies die u niet mag missen op Enterprise Connect 2019 | Calabrio<\/title>\n<meta name=\"description\" content=\"Enterprise Connect, een van de grootste customer experience en contact center evenementen van het jaar, is volgende week. 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