{"id":26059,"date":"2018-05-29T08:05:22","date_gmt":"2018-05-29T08:05:22","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/bi-in-het-contact-center-warmt-op-calabrio-breidt-center-for-excellence-voor-klant-en-medewerkerbetrokkenheid-uit\/"},"modified":"2025-05-13T08:17:20","modified_gmt":"2025-05-13T08:17:20","slug":"bi-in-het-contact-center-warmt-op-calabrio-breidt-center-for-excellence-voor-klant-en-medewerkerbetrokkenheid-uit","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/bi-in-het-contact-center-warmt-op-calabrio-breidt-center-for-excellence-voor-klant-en-medewerkerbetrokkenheid-uit\/","title":{"rendered":"BI in het Contact Center Warmt op: Calabrio breidt Center for Excellence voor klant- en medewerkerbetrokkenheid uit"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_798b8c839f7ad0e82dbaba41ff3d464d\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Beste praktijken <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">BI in het Contact Center Warmt op: Calabrio breidt Center for Excellence voor klant- en medewerkerbetrokkenheid uit<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_798b8c839f7ad0e82dbaba41ff3d464d\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fbi-in-het-contact-center-warmt-op-calabrio-breidt-center-for-excellence-voor-klant-en-medewerkerbetrokkenheid-uit%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fbi-in-het-contact-center-warmt-op-calabrio-breidt-center-for-excellence-voor-klant-en-medewerkerbetrokkenheid-uit%2F&#038;text=BI in het Contact Center Warmt op: Calabrio breidt Center for Excellence voor klant- en medewerkerbetrokkenheid uit\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fbi-in-het-contact-center-warmt-op-calabrio-breidt-center-for-excellence-voor-klant-en-medewerkerbetrokkenheid-uit%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Volgens <a href=\"https:\/\/cdn2.hubspot.net\/hubfs\/241981\/Infographic_-_50_Customer_Service_Stats_for_2016.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Forrester<\/a> moeten succesvolle voice-of-the-customer-programma&#8217;s een cyclus van vier activiteiten ondersteunen: luisteren naar feedback van klanten, de resulterende gegevens interpreteren, reageren om de ervaring te verbeteren en de resultaten controleren.<\/p>\n<p>&nbsp;<\/p>\n<p>In het huidige tijdperk van big data vormen de toegang tot gegevens en het effectieve gebruik ervan om strategische bedrijfsinitiatieven te stimuleren en een uitzonderlijke klantervaring te bieden, belangrijke uitdagingen voor bedrijven. Een analyse van IDC voorspelt dat de big data-markt dit jaar een waardering van $150,8 miljard zal bereiken en in 2020 de $210 miljard zal overschrijden. <a href=\"https:\/\/www.cgma.org\/resources\/reports\/joining-the-dots.html\" target=\"_blank\" rel=\"noopener noreferrer\">32 procent<\/a> van de leidinggevenden zegt echter dat de enorme hoeveelheden gegevens de zaken alleen maar erger hebben gemaakt, waardoor bedrijven moeite hebben om klantgegevens om te zetten in effectieve verkoop- en retentiestrategie\u00ebn.  <\/p>\n<p>&nbsp;<\/p>\n<p>Het krachtige WFO-aanbod van Calabrio helpt klanten inzichten vast te leggen, te analyseren en te benutten om zakelijke beslissingen te stimuleren en de klantervaring te verbeteren. Ons Center of Excellence brengt de kracht van data science en business intelligence (BI) naar klanten door middel van geavanceerde visuele rapportage en analyse. Een van de eerste producten die het Center of Excellence ontwikkelde was <a href=\"https:\/\/www.calabrio.com\/products\/contact-center-reporting\/\" target=\"_blank\" rel=\"noopener noreferrer\">Calabrio Advanced Reporting<\/a>, een compleet BI-platform voor het contactcenter dat klant- en bedrijfsgegevens uit de hele organisatie integreert voor eenvoudige rapportage en analyse.  <\/p>\n<p>&nbsp;<\/p>\n<p>De groeiende marktvraag naar Calabrio&#8217;s geavanceerde contact center analytics en rapportage oplossingen, samen met de voortdurende innovatie door het Center for Excellence team gevestigd in Vancouver, heeft bijgedragen aan het succes van Calabrio. Het team is sinds het debuut in april 2017 met 100 procent gegroeid en zal naar verwachting exponentieel blijven groeien. Vanwege dit succes zijn we verheugd de opening aan te kondigen van een nieuw Canadees hoofdkantoor in het prestigieuze Financial District van Vancouver, het centrum van de levendige tech-scene van de stad.<\/p>\n<p>&nbsp;<\/p>\n<p>Om dit te vieren houden we op 31 mei 2018 open huis voor klanten, partners en medewerkers in het nieuwe kantoor in Vancouver. Als je in de buurt bent, kom dan langs! We zien je daar graag.  <\/p>\n<p>&nbsp;<\/p>\n<p>Om meer te leren over hoe bedrijven analytics kunnen gebruiken om hun klantgegevens te ontginnen en vervolgens het belang van business intelligence in het contact center effectief te communiceren, bekijk Calabrio&#8217;s webinar on demand: <a href=\"https:\/\/www.calabrio.com\/recorded-webinars\/business-intelligence-roundtable\/\" target=\"_blank\" rel=\"noopener noreferrer\">Analytics en Business Intelligence<\/a>.<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":281,"featured_media":26061,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[434],"tags":[],"blog-languages":[],"class_list":["post-26059","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-beste-praktijken"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>BI in het Contact Center Warmt op: Calabrio breidt Center for Excellence voor klant- en medewerkerbetrokkenheid uit | Calabrio<\/title>\n<meta name=\"description\" content=\"De groeiende marktvraag naar Calabrio&#039;s geavanceerde contact center analytics en rapportage oplossingen, samen met de voortdurende innovatie door het Center for Excellence team 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