{"id":26063,"date":"2019-05-15T03:00:14","date_gmt":"2019-05-15T03:00:14","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/3-redenen-om-het-amazon-connect-bootcamp-in-amsterdam-bij-te-wonen\/"},"modified":"2025-05-28T13:14:35","modified_gmt":"2025-05-28T13:14:35","slug":"3-redenen-om-het-amazon-connect-bootcamp-in-amsterdam-bij-te-wonen","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/3-redenen-om-het-amazon-connect-bootcamp-in-amsterdam-bij-te-wonen\/","title":{"rendered":"3 Redenen om het Amazon Connect Bootcamp in Amsterdam bij te wonen"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_827f5ae468e847980890cb5362a09fef\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Beste praktijken <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">3 Redenen om het Amazon Connect Bootcamp in Amsterdam bij te wonen<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_827f5ae468e847980890cb5362a09fef\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: aangepastepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2F3-redenen-om-het-amazon-connect-bootcamp-in-amsterdam-bij-te-wonen%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2F3-redenen-om-het-amazon-connect-bootcamp-in-amsterdam-bij-te-wonen%2F&#038;text=3 Redenen om het Amazon Connect Bootcamp in Amsterdam bij te wonen\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2F3-redenen-om-het-amazon-connect-bootcamp-in-amsterdam-bij-te-wonen%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Hier bij Calabrio hebben we de afgelopen vijf jaar een enorme toename gezien in de vraag naar cloud-gebaseerde contact center-oplossingen. Meer en meer worden bedrijven naar de cloud verleid door de schaalbaarheid om zowel seizoensgebonden veranderingen als organische groei op te vangen en door de toegang tot nieuwe, robuustere technologie zoals analyses van klantinteracties.<\/p>\n<p>&nbsp;<\/p>\n<p>Om deze cloud transformatie te helpen versnellen, bundelen Calabrio en VoiceFoundry, een toonaangevende AWS Advanced Consulting Partner, hun krachten met Amazon Connect om een <a href=\"https:\/\/voicefoundry.com\/amazon-connect-bootcamp\/\" target=\"_blank\" rel=\"noopener noreferrer\">Amazon Connect Bootcamp te organiseren in Amsterdam op 22 en 23 mei<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>Tijdens deze tweedaagse cursus zullen deelnemers de kennis opdoen om de kracht van de Amazon Connect cloudgebaseerde contactcenteroplossing te gebruiken in combinatie met Calabrio ONE. Dag \u00e9\u00e9n bestaat uit lezingen en hands-on demonstraties. Dag twee is vrij, zodat deelnemers een contact center use-case kunnen behandelen die relevant is voor hun bedrijf.<\/p>\n<p>&nbsp;<\/p>\n<p>Als uw contactcentrum een overstap naar de cloud overweegt, is dit een must om bij te wonen! Dit zijn de drie belangrijkste redenen om deel te nemen aan ons Amazon Connect Bootcamp:<\/p>\n<p>&nbsp;<\/p>\n<h3>1. Handen uit de mouwen<\/h3>\n<p>Dit is je kans om zowel Amazon Connect als Calabrio ONE in actie te zien! Je zet Amazon Connect en Calabrio ONE samen in, waardoor je een complete Contact Center as a Service (CCaaS) en Workforce Optimisation (WFO) toolset cre\u00ebert. Calabrio ONE integreert naadloos met Amazon Connect, waardoor het voor bedrijven van elke omvang eenvoudig is om een robuust, intelligent, omnichannel contact center in de cloud te bouwen. U krijgt een volledig inzicht in de provisioning, configuratie en het beheer van het ge\u00efntegreerde aanbod door te werken met de daadwerkelijke tools.<\/p>\n<h3>2. De voordelen van een cloudcontactcentrum combineren met WFO<\/h3>\n<p>Calabrio was de eerste WFO provider die samenwerkte met Amazon Connect. U zult uit eerste hand zien hoe Calabrio ONE zowel ruwe data als metadata uit Amazon Connect haalt om agenten effici\u00ebnter en effectiever in te plannen, prestaties te monitoren en mogelijkheden te identificeren om de klantervaring te verbeteren.<\/p>\n<h3>3. Zien wat mogelijk is<\/h3>\n<p>De integratie tussen Amazon Connect en Calabrio zorgt niet alleen voor een effici\u00ebnt beheer van het contactcenter, maar stelt je ook in staat om de stem van je klant te gebruiken om inzichten te verkrijgen die waarde cre\u00ebren voor het hele bedrijf. Onze best-in-class fonetiek en spraak-naar-tekst tools zijn een aanvulling op de Alexa, Lex en Polly van Amazon Connect en transformeren complexe klantgesprekken in zeer bruikbare gegevens. In deze cursus zie je het in actie door een Lex bot te bouwen en je eigen Lambda-functies te schrijven. Bovendien leer je over real-life use cases om je te helpen nadenken over nieuwe manieren om de uitdagingen van jouw organisatie aan te pakken.<\/p>\n<p>Als partner van zowel AWS als Amazon Connect blijft Calabrio zich inzetten om het organisaties gemakkelijker te maken de voordelen van de cloud op het gebied van kosten en flexibiliteit te behalen. <a href=\"https:\/\/voicefoundry.com\/amazon-connect-bootcamp\/\" target=\"_blank\" rel=\"noopener noreferrer\">Kom bij ons om meer te weten<\/a> te komen over wat het gezamenlijke Calabrio\/Amazon Connect-aanbod voor uw bedrijf kan betekenen.<\/p>\n<p>&nbsp;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":252,"featured_media":26065,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"om_disable_all_campaigns":false,"footnotes":""},"categories":[434],"tags":[],"blog-languages":[],"class_list":["post-26063","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-beste-praktijken"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>3 Redenen om het Amazon Connect Bootcamp in Amsterdam bij te wonen<\/title>\n<meta name=\"description\" content=\"Als je contact center een overstap naar de cloud overweegt, is het Amazon Connect Bootcamp een must om bij te wonen! 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