{"id":26091,"date":"2022-03-18T09:00:36","date_gmt":"2022-03-18T09:00:36","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/de-toekomst-van-werk-is-gedistribueerd-en-gegevens-vormen-de-kern\/"},"modified":"2025-10-28T13:31:22","modified_gmt":"2025-10-28T13:31:22","slug":"de-toekomst-van-werk-is-gedistribueerd-en-gegevens-vormen-de-kern","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/de-toekomst-van-werk-is-gedistribueerd-en-gegevens-vormen-de-kern\/","title":{"rendered":"De toekomst van werk is gedistribueerd &#8211; en gegevens vormen de kern"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_4de408465fa46eccb69a5ef6e0b033f6\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Betrokkenheid van werknemers <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Personeelsbeheer <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">De toekomst van werk is gedistribueerd &#8211; en gegevens vormen de kern<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_4de408465fa46eccb69a5ef6e0b033f6\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fde-toekomst-van-werk-is-gedistribueerd-en-gegevens-vormen-de-kern%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fde-toekomst-van-werk-is-gedistribueerd-en-gegevens-vormen-de-kern%2F&#038;text=De toekomst van werk is gedistribueerd &#8211; en gegevens vormen de kern\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fde-toekomst-van-werk-is-gedistribueerd-en-gegevens-vormen-de-kern%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>In het recente rapport <a href=\"https:\/\/info.calabrio.com\/gartner-future-work-trends-report\">&#8220;Future of Work Trends: Work Is Distributed&#8221;<\/a> schetst analist Helen Poitevin hoe gedistribueerd werk &#8220;een aanzienlijke mate van flexibiliteit impliceert in hoe werk georganiseerd is &#8211; wie betrokken is bij welke werkactiviteiten; en wanneer, waar en hoe het gedaan wordt&#8221;. Flexibiliteit is zo belangrijk in deze nieuwe wereld van gedistribueerd werk, dat 64% van de respondenten in de Gartner Digital Worker Experience Survey van 2021 zei dat ze alleen een nieuwe functie of baan zouden overwegen als ze flexibele uren kunnen werken.<\/p>\n<p>&nbsp;<\/p>\n<p>Als manager van een contactcentrum zullen deze feiten u waarschijnlijk niet verbazen. Sterker nog, ze kunnen je zelfs irriteren. De vraag is namelijk niet OF gedistribueerd werk plaatsvindt &#8211; de vraag is hoe u als manager het nieuwe soort massale flexibiliteit die gedistribueerd werk vereist, kunt ondersteunen, mogelijk maken en koesteren terwijl u nog steeds aan uw service level agreements (SLA&#8217;s) voldoet en effici\u00ebnt kunt werken.  <\/p>\n<p>&nbsp;<\/p>\n<p>Poitevin stelt voor om specifieke vangrails, praktijken, tools en gegevens in te voeren om gedistribueerde werkpatronen te optimaliseren &#8211; hoe werknemers en managers werk organiseren en bijhouden &#8211; en je te helpen je operationele doelen in deze nieuwe wereld te bereiken.<\/p>\n<p>&nbsp;<\/p>\n<p>Maar volgens ons zijn de gegevens de belangrijkste factor in haar vergelijking die tussen jou en succes staat.<\/p>\n<p>&nbsp;<\/p>\n<p>Het zijn gegevens die de kern vormen van het begrip van agents en het welzijnsmanagement bij hybride werk. Het zijn gegevens die je in staat stellen om proactief de werknemerservaring en het welzijn van je agenten te verbeteren. Het zijn gegevens waarmee je wrijvingen in gedistribueerde werkpatronen kunt identificeren en vervolgens elimineren. Het zijn gegevens waarmee je de vooruitgang kunt vaststellen en meten op basis van de belangrijkste meetgegevens die je hebt met betrekking tot de prestaties, betrokkenheid en productiviteit van je werknemers. En alleen met gegevens kun je de impact meten en verbeteringen aanbrengen.    <\/p>\n<p>&nbsp;<\/p>\n<p>Daarom blijven we nieuwe mogelijkheden ontwikkelen en uitbrengen die rijkere, meer datagestuurde acties en inzichten mogelijk maken voor Calabrio ONE-klanten. Onze Voice-of-the-Employee (VoE) analytics trend in kaart brengen en sentiment analyse, bijvoorbeeld, helpt contact center managers te monitoren en te begrijpen hoe agenten echt over hun werk denken. En dit, in combinatie met onze nieuwe <a href=\"https:\/\/www.calabrio.com\/nl\/producten\/kwaliteitsmanagement\/calabrio-prestatie-coaching\/\">Calabrio Performance Coaching<\/a> module, stelt u in staat om u te richten op het helpen van agenten om meer betrokken te raken door gegevens te gebruiken om:  <\/p>\n<ul>\n<li>agentinteracties controleren op mogelijke tekortkomingen in vaardigheden en gedrag die de klantervaring be\u00efnvloeden en de stress bij de agent verhogen<\/li>\n<li>Plan automatisch de meest geschikte training voor elke agent op basis van hun individuele agentgegevens of vaardigheidstekorten;<\/li>\n<li>helpen bij het identificeren van de beste coaches in elke contactcenterorganisatie, door te benadrukken welke coaches uitblinken in elk specifiek prestatiegebied en op welke gebieden ze zelf coaching nodig hebben; en<\/li>\n<li>vaststellen welke trainingstools het beste presteren (en welke misschien moeten worden bijgewerkt).<\/li>\n<\/ul>\n<p>Gedistribueerd werken maakt het misschien moeilijker om bij te houden hoe werknemers zich voelen. En het maakt het zeker moeilijker om echt te begrijpen hoe agenten hun nieuwe, gedistribueerde manier van werken ervaren. <\/p>\n<p>&nbsp;<\/p>\n<p>Maar het kan wel. En gegevens zijn de sleutel. <\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/info.calabrio.com\/gartner-future-work-trends-report\">Lees het volledige rapport &#8220;Future of Work Trends: Work Is Distributed&#8221; rapport.<\/a><\/p>\n<p>&nbsp;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":256,"featured_media":40325,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[432,431],"tags":[],"blog-languages":[],"class_list":["post-26091","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-betrokkenheid-van-werknemers","category-personeelsbeheer"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>De toekomst van werk is gedistribueerd - en gegevens vormen de kern | Calabrio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/nl\/blog\/de-toekomst-van-werk-is-gedistribueerd-en-gegevens-vormen-de-kern\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"De toekomst van werk is gedistribueerd - en gegevens vormen de kern\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/nl\/blog\/de-toekomst-van-werk-is-gedistribueerd-en-gegevens-vormen-de-kern\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-18T09:00:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-28T13:31:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2022\/03\/image-8-1.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"2500\" \/>\n\t<meta property=\"og:image:height\" content=\"1740\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Jen Docken\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@calabrio\" \/>\n<meta name=\"twitter:site\" content=\"@calabrio\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jen Docken\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minuut\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/de-toekomst-van-werk-is-gedistribueerd-en-gegevens-vormen-de-kern\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/de-toekomst-van-werk-is-gedistribueerd-en-gegevens-vormen-de-kern\\\/\"},\"author\":{\"name\":\"Jen Docken\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/person\\\/7cb2a983a8297ccbcdeb54e96c8f2b14\"},\"headline\":\"De toekomst van werk is gedistribueerd &#8211; 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