{"id":26098,"date":"2021-04-12T14:41:40","date_gmt":"2021-04-12T14:41:40","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\/"},"modified":"2025-05-13T10:29:36","modified_gmt":"2025-05-13T10:29:36","slug":"hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\/","title":{"rendered":"Hiep Hiep Hoera! Calabrio klant is finalist voor SWPP WFM professional van het jaar"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_c9281c440c03045c9d724a8c88bce873\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Calabrio Nieuws <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Hiep Hiep Hoera! Calabrio klant is finalist voor SWPP WFM professional van het jaar<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_c9281c440c03045c9d724a8c88bce873\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fhiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fhiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar%2F&#038;text=Hiep Hiep Hoera! Calabrio klant is finalist voor SWPP WFM professional van het jaar\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fhiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>We hebben klanten gezien die op creatieve wijze de uitdagingen van dit unieke jaar zijn aangegaan &#8211; het betrekken van hun personeel en het waarmaken van de verwachtingen op het gebied van klantenservice. We zijn er trots op te kunnen melden dat een van deze vernieuwers door de Society of Workforce Planning Professionals is erkend als een eersteklas contactcentermanager. <\/p>\n<p>&nbsp;<\/p>\n<p>Drie hoera&#8217;s voor Aaron Jacobs van GE Appliances! Hier is zijn profiel, verstrekt door SWPP. <\/p>\n<p>&nbsp;<\/p>\n<h2>AARON JACOBS, GE APPARATEN<\/h2>\n<p>Aaron Jacobs is directeur van Workforce Optimization &amp; Analytics voor GE Appliances, een van de grootste producenten van apparatuur in de VS. Hoewel alle agenten nu vanuit huis werken, had het bedrijf voorheen drie centra die zeven dagen per week en 14 uur per dag ongeveer 2 miljoen inkomende telefoon-, chat-, e-mail- en social media-contacten per maand verwerkten. De gebruikte technologie omvat Calabrio ONE, AWS Connect en Salesforce. Het WFM-team bestaat uit 10 leden.<\/p>\n<p>AJ was goed op weg met het ontwikkelen van een samenhangend WFM-plan voor de contactcenters van GE Appliances toen COVID-19 toesloeg. Het was toen dat AJ voor een bijkomende, nooit eerder geziene uitdaging kwam te staan: hij moest het hele proces herdefini\u00ebren ter ondersteuning van de verschuiving van alle callcentermedewerkers van het werken in contactcentra naar het werken op afstand, vanuit huis &#8211; en hij had slechts twee weken om het te doen. <\/p>\n<p>&nbsp;<\/p>\n<p>Die uitdaging was echter niet de enige die door de pandemie werd veroorzaakt. AJ realiseerde zich al snel dat de pandemie niet alleen alle problemen van zijn contactcentrum verergerde, maar ook nieuwe problemen cre\u00eberde. De volumes van het contactcenter waren met 50% omhooggeschoten en overschreden ruimschoots de prognose en het budget van het bestaande plan.  <\/p>\n<p>&nbsp;<\/p>\n<p>In slechts een jaar tijd &#8211; en ondanks de onvoorspelbare en onvoorstelbare uitdagingen van COVID-19 &#8211; heeft AJ een formeel WFM-plan ge\u00efmplementeerd en doelbewuste operationele veranderingen doorgevoerd die nu al tastbare, significante resultaten opleveren voor het contactcenter van GE Appliances. Enkele voorbeelden:<\/p>\n<ul>\n<li>De kosten per gesprek zijn met 15% gedaald<\/li>\n<li>Het personeelsbestand van het contactcentrum hoefde slechts 20-25% te groeien &#8211; naar 800+ in totaal &#8211; om een onverwachte toename van 50% in oproepen tijdens COVID-19 te kunnen verwerken.<\/li>\n<li>De therapietrouw is met 20% verbeterd tot het huidige percentage van meer dan 90%.<\/li>\n<li>De uitval is gedaald &#8211; met meer dan 25% in sommige groepen<\/li>\n<\/ul>\n<p>De resulterende voordelen voor de nettowinst van GE Appliances zijn al even indrukwekkend. De organisatie kon aanzienlijke besparingen aantonen &#8211; het equivalent van 2-3 teams van fulltime werknemers &#8211; voor een periode van 12 maanden. Het team heeft hard gewerkt om het callcenter om te vormen van een kostenpost naar een winstpost.<\/p>\n<p>&nbsp;<\/p>\n<p>Maar een omgeving van voortdurende verbetering vereist een duurzame inzet, intrinsiek ge\u00efnspireerde leiders en zeer betrokken teamleden. Daarom debrieft AJ bijvoorbeeld elke ochtend 30 minuten met zijn team over wat er gisteren is gebeurd, wat er vandaag gebeurt en waar ze morgen op vooruit moeten lopen. Hij vergadert wekelijks met elke bedrijfseigenaar om trends en personeelsbezetting te bespreken om de processen op een consistente basis te optimaliseren. Het is met deze teamgeest en verbondenheid dat AJ de standaard zet voor service en ondersteuning bij GE Appliances.   <\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/swpp.org\/news\/swpp-announces-finalists-for-2021-workforce-management-professional-of-the-year-award\/\" target=\"_blank\" rel=\"noopener\">Ga voor meer informatie over de SWPP Workforce Professional of the Year Award naar hun awards pagina.<\/a><\/p>\n<p>&nbsp;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":252,"featured_media":26100,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[433],"tags":[],"blog-languages":[],"class_list":["post-26098","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-calabrio-nieuws"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Hiep Hiep Hoera! Calabrio klant is finalist voor SWPP WFM professional van het jaar | Calabrio<\/title>\n<meta name=\"description\" content=\"We zijn er trots op te kunnen melden dat een klant van Calabrio door SWPP is erkend als een eersteklas contact center leider.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/blog\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hiep Hiep Hoera! Calabrio klant is finalist voor SWPP WFM professional van het jaar\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/blog\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:published_time\" content=\"2021-04-12T14:41:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-13T10:29:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2021\/04\/brett-garwood-uvvvknesp_u-unsplash-1-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1440\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Magnus Geverts\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@calabrio\" \/>\n<meta name=\"twitter:site\" content=\"@calabrio\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Magnus Geverts\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\\\/\"},\"author\":{\"name\":\"Magnus Geverts\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/person\\\/d1cd1c2f5297aa02319a05846f8fa5f9\"},\"headline\":\"Hiep Hiep Hoera! Calabrio klant is finalist voor SWPP WFM professional van het jaar\",\"datePublished\":\"2021-04-12T14:41:40+00:00\",\"dateModified\":\"2025-05-13T10:29:36+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\\\/\"},\"wordCount\":14,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/brett-garwood-uvvvknesp_u-unsplash-1-1.jpg\",\"articleSection\":[\"Calabrio Nieuws\"],\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\\\/\",\"name\":\"Hiep Hiep Hoera! Calabrio klant is finalist voor SWPP WFM professional van het jaar | Calabrio\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/brett-garwood-uvvvknesp_u-unsplash-1-1.jpg\",\"datePublished\":\"2021-04-12T14:41:40+00:00\",\"dateModified\":\"2025-05-13T10:29:36+00:00\",\"description\":\"We zijn er trots op te kunnen melden dat een klant van Calabrio door SWPP is erkend als een eersteklas contact center leider.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\\\/#breadcrumb\"},\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/brett-garwood-uvvvknesp_u-unsplash-1-1.jpg\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/brett-garwood-uvvvknesp_u-unsplash-1-1.jpg\",\"width\":1920,\"height\":1440},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Hiep Hiep Hoera! Calabrio klant is finalist voor SWPP WFM professional van het jaar\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"name\":\"Calabrio\",\"description\":\"Workforce Engagement Management Software\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"nl-NL\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\",\"name\":\"Calabrio\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"width\":1360,\"height\":984,\"caption\":\"Calabrio\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/pages\\\/Calabrio\\\/312159772174664\",\"https:\\\/\\\/x.com\\\/calabrio\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/calabrio\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/person\\\/d1cd1c2f5297aa02319a05846f8fa5f9\",\"name\":\"Magnus Geverts\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/?s=96&d=mm&r=g\",\"caption\":\"Magnus Geverts\"},\"url\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/author\\\/magnus-geverts\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Hiep Hiep Hoera! Calabrio klant is finalist voor SWPP WFM professional van het jaar | Calabrio","description":"We zijn er trots op te kunnen melden dat een klant van Calabrio door SWPP is erkend als een eersteklas contact center leider.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.calabrio.com\/blog\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\/","og_locale":"nl_NL","og_type":"article","og_title":"Hiep Hiep Hoera! Calabrio klant is finalist voor SWPP WFM professional van het jaar","og_url":"https:\/\/www.calabrio.com\/blog\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\/","og_site_name":"Calabrio","article_publisher":"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","article_published_time":"2021-04-12T14:41:40+00:00","article_modified_time":"2025-05-13T10:29:36+00:00","og_image":[{"width":1920,"height":1440,"url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2021\/04\/brett-garwood-uvvvknesp_u-unsplash-1-1.jpg","type":"image\/jpeg"}],"author":"Magnus Geverts","twitter_card":"summary_large_image","twitter_creator":"@calabrio","twitter_site":"@calabrio","twitter_misc":{"Written by":"Magnus Geverts"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.calabrio.com\/blog\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\/#article","isPartOf":{"@id":"https:\/\/www.calabrio.com\/blog\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\/"},"author":{"name":"Magnus Geverts","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/person\/d1cd1c2f5297aa02319a05846f8fa5f9"},"headline":"Hiep Hiep Hoera! Calabrio klant is finalist voor SWPP WFM professional van het jaar","datePublished":"2021-04-12T14:41:40+00:00","dateModified":"2025-05-13T10:29:36+00:00","mainEntityOfPage":{"@id":"https:\/\/www.calabrio.com\/blog\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\/"},"wordCount":14,"commentCount":0,"publisher":{"@id":"https:\/\/www.calabrio.com\/fr\/#organization"},"image":{"@id":"https:\/\/www.calabrio.com\/blog\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\/#primaryimage"},"thumbnailUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2021\/04\/brett-garwood-uvvvknesp_u-unsplash-1-1.jpg","articleSection":["Calabrio Nieuws"],"inLanguage":"nl-NL","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.calabrio.com\/blog\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.calabrio.com\/blog\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\/","url":"https:\/\/www.calabrio.com\/blog\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\/","name":"Hiep Hiep Hoera! Calabrio klant is finalist voor SWPP WFM professional van het jaar | Calabrio","isPartOf":{"@id":"https:\/\/www.calabrio.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.calabrio.com\/blog\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\/#primaryimage"},"image":{"@id":"https:\/\/www.calabrio.com\/blog\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\/#primaryimage"},"thumbnailUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2021\/04\/brett-garwood-uvvvknesp_u-unsplash-1-1.jpg","datePublished":"2021-04-12T14:41:40+00:00","dateModified":"2025-05-13T10:29:36+00:00","description":"We zijn er trots op te kunnen melden dat een klant van Calabrio door SWPP is erkend als een eersteklas contact center leider.","breadcrumb":{"@id":"https:\/\/www.calabrio.com\/blog\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\/#breadcrumb"},"inLanguage":"nl-NL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.calabrio.com\/blog\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\/"]}]},{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/www.calabrio.com\/blog\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\/#primaryimage","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2021\/04\/brett-garwood-uvvvknesp_u-unsplash-1-1.jpg","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2021\/04\/brett-garwood-uvvvknesp_u-unsplash-1-1.jpg","width":1920,"height":1440},{"@type":"BreadcrumbList","@id":"https:\/\/www.calabrio.com\/blog\/hiep-hiep-hoera-calabrio-klant-is-finalist-voor-swpp-wfm-professional-van-het-jaar\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.calabrio.com\/nl\/"},{"@type":"ListItem","position":2,"name":"Hiep Hiep Hoera! Calabrio klant is finalist voor SWPP WFM professional van het jaar"}]},{"@type":"WebSite","@id":"https:\/\/www.calabrio.com\/fr\/#website","url":"https:\/\/www.calabrio.com\/fr\/","name":"Calabrio","description":"Workforce Engagement Management Software","publisher":{"@id":"https:\/\/www.calabrio.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.calabrio.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"nl-NL"},{"@type":"Organization","@id":"https:\/\/www.calabrio.com\/fr\/#organization","name":"Calabrio","url":"https:\/\/www.calabrio.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","width":1360,"height":984,"caption":"Calabrio"},"image":{"@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","https:\/\/x.com\/calabrio","https:\/\/www.linkedin.com\/company\/calabrio"]},{"@type":"Person","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/person\/d1cd1c2f5297aa02319a05846f8fa5f9","name":"Magnus Geverts","image":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","caption":"Magnus Geverts"},"url":"https:\/\/www.calabrio.com\/nl\/author\/magnus-geverts\/"}]}},"featured_image_src":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2021\/04\/brett-garwood-uvvvknesp_u-unsplash-1-1-600x400.jpg","featured_image_src_square":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2021\/04\/brett-garwood-uvvvknesp_u-unsplash-1-1-600x600.jpg","author_info":{"display_name":"Magnus Geverts","author_link":"https:\/\/www.calabrio.com\/nl\/author\/magnus-geverts\/"},"_links":{"self":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/posts\/26098","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/users\/252"}],"replies":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/comments?post=26098"}],"version-history":[{"count":0,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/posts\/26098\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/media\/26100"}],"wp:attachment":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/media?parent=26098"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/categories?post=26098"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/tags?post=26098"},{"taxonomy":"blog-languages","embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/blog-languages?post=26098"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}