{"id":26106,"date":"2018-06-26T08:08:48","date_gmt":"2018-06-26T08:08:48","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/calabrio-levert-diepere-omnichannel-gegevensvastlegging-en-analyse-om-van-het-contactcentrum-een-centrum-van-klanteninformatie-te-maken\/"},"modified":"2025-05-13T08:17:17","modified_gmt":"2025-05-13T08:17:17","slug":"calabrio-levert-diepere-omnichannel-gegevensvastlegging-en-analyse-om-van-het-contactcentrum-een-centrum-van-klanteninformatie-te-maken","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/calabrio-levert-diepere-omnichannel-gegevensvastlegging-en-analyse-om-van-het-contactcentrum-een-centrum-van-klanteninformatie-te-maken\/","title":{"rendered":"Calabrio levert diepere omnichannel gegevensvastlegging en -analyse om van het contactcentrum een centrum van klanteninformatie te maken"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_7cc54c2c678ff8f8906e73fb974349dc\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Beste praktijken <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Calabrio Nieuws <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Calabrio levert diepere omnichannel gegevensvastlegging en -analyse om van het contactcentrum een centrum van klanteninformatie te maken<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_7cc54c2c678ff8f8906e73fb974349dc\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fcalabrio-levert-diepere-omnichannel-gegevensvastlegging-en-analyse-om-van-het-contactcentrum-een-centrum-van-klanteninformatie-te-maken%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fcalabrio-levert-diepere-omnichannel-gegevensvastlegging-en-analyse-om-van-het-contactcentrum-een-centrum-van-klanteninformatie-te-maken%2F&#038;text=Calabrio levert diepere omnichannel gegevensvastlegging en -analyse om van het contactcentrum een centrum van klanteninformatie te maken\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fcalabrio-levert-diepere-omnichannel-gegevensvastlegging-en-analyse-om-van-het-contactcentrum-een-centrum-van-klanteninformatie-te-maken%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Klanten verwachten een uitzonderlijke ervaring bij elke interactie en als loyaliteit op het spel staat, moeten bedrijven luisteren naar wat hun klanten hen vertellen &#8211; via directe feedback of acties tijdens het klanttraject &#8211; en reageren op basis van die inzichten.<\/p>\n<p>&nbsp;<\/p>\n<p>Bedrijven hebben echter vaak moeite om de puntjes op de i te zetten die nodig zijn om een volledig beeld te krijgen van de klant op alle contactmomenten. <a href=\"https:\/\/dimensiondatacx.com\/?utm_source=Referral&amp;utm_medium=PR-Regional&amp;utm_campaign=GCXBR2017\" target=\"_blank\" rel=\"noopener noreferrer\">Dimension Data ontdekte<\/a> zelfs dat 33 procent van de organisaties niet in staat is om het volledige klanttraject te volgen, laat staan de klantervaring te analyseren, begrijpen en verbeteren. <\/p>\n<p>&nbsp;<\/p>\n<p>Aan de andere kant, wanneer bedrijven in staat zijn om datasilo&#8217;s te doorbreken, gegevens uit een brede reeks bronnen te combineren en snel te analyseren om te anticiperen op de behoeften van de klant, zorgen ze voor een betere ervaring.<\/p>\n<p>&nbsp;<\/p>\n<p>Deze week hebben we een nieuwe versie van <a href=\"https:\/\/www.calabrio.com\/press\/calabrio-omnichannel-data-capture-analysis-new-integrations\/\" target=\"_blank\" rel=\"noopener noreferrer\">Calabrio ONE<\/a> aangekondigd, waarmee bedrijven precies dat kunnen doen. Calabrio One heeft nu diepere integraties met toonaangevende CCaaS providers en stelt bedrijven in staat om klantinteracties eenvoudiger te analyseren. Om meer te weten te komen over hoe je eindelijk een volledig beeld kunt krijgen van je klantervaring, lees je onze <a href=\"https:\/\/www.calabrio.com\/wfo\/customer-interaction-analytics\/\">complete gids voor klantinteractieanalyse.<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Onze uitgebreide integraties met Amazon Connect, Five9 en Serenova geven meer inzicht in de prestaties van agenten en hoe dit de klanttevredenheid be\u00efnvloedt. We zijn ook in staat om spraak, chat en gesprek\/chat metadata van Microsoft Skype for Business vast te leggen en te integreren.<\/p>\n<p>&nbsp;<\/p>\n<p>Verbeterde analysefuncties maken het voor bedrijven nog eenvoudiger om snel inzichten te verkrijgen uit een brede set van klantinteracties. Daarnaast zijn er nieuwe voorgedefinieerde categorie\u00ebn en zinnen en verbeterde functies voor zinsdeelbeheer die het implementatie- en beoordelingsproces vereenvoudigen, zodat organisaties sneller en eenvoudiger kunnen profiteren van analyses. <\/p>\n<p>&nbsp;<\/p>\n<p>Met Calabrio ONE bieden we bedrijven de mogelijkheid om nieuwe gegevensbronnen en analyses samen te voegen om van het contactcentrum een centrum van klanteninformatie te maken dat kan worden gebruikt om zakelijke beslissingen te sturen.<\/p>\n<p>&nbsp;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":257,"featured_media":26108,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[434,433],"tags":[],"blog-languages":[],"class_list":["post-26106","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-beste-praktijken","category-calabrio-nieuws"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Calabrio levert diepere omnichannel gegevensvastlegging en -analyse om van het contactcentrum een centrum van klanteninformatie te maken | Calabrio<\/title>\n<meta name=\"description\" content=\"We hebben een nieuwe versie van Calabrio ONE aangekondigd die nu diepere integraties heeft met CCaaS providers en bedrijven in 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