{"id":26336,"date":"2019-03-19T08:00:58","date_gmt":"2019-03-19T08:00:58","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/introductie-van-de-eerste-customer-experience-intelligence-suite-op-basis-van-analytics\/"},"modified":"2025-05-12T08:43:31","modified_gmt":"2025-05-12T08:43:31","slug":"introductie-van-de-eerste-customer-experience-intelligence-suite-op-basis-van-analytics","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/introductie-van-de-eerste-customer-experience-intelligence-suite-op-basis-van-analytics\/","title":{"rendered":"Introductie van de eerste Customer Experience Intelligence Suite op basis van analytics"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_843d527f3beba8c7a17a3efaab3b717d\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Beste praktijken <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Introductie van de eerste Customer Experience Intelligence Suite op basis van analytics<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_843d527f3beba8c7a17a3efaab3b717d\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: aangepastepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fintroductie-van-de-eerste-customer-experience-intelligence-suite-op-basis-van-analytics%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fintroductie-van-de-eerste-customer-experience-intelligence-suite-op-basis-van-analytics%2F&#038;text=Introductie van de eerste Customer Experience Intelligence Suite op basis van analytics\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary 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xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>AI-gebaseerde analysegegevens over klantervaringen die zijn verzameld via verschillende communicatiekanalen &#8211; website, chat, sms, sociale media en het contactcentrum &#8211; kunnen overtuigende inzichten opleveren die menselijke interacties verrijken.<\/p>\n<p>&nbsp;<\/p>\n<p>Hoewel 93 procent van de marketeers en customer experience leiders gelooft dat het leveren van een naadloze, kwalitatieve ervaring belangrijk is, denkt slechts 45 procent dat ze hier zeer effectief in zijn.<\/p>\n<p>&nbsp;<\/p>\n<p>Dat verandert allemaal met de <a href=\"https:\/\/www.calabrio.com\/de\/press\/calabrio-veroeffentlicht-seine-neueste-analytics-gestuetzte-customer-experience-intelligence-suite\/\" target=\"_blank\" rel=\"noopener noreferrer\">nieuwste versie van Calabrio ONE<\/a>. Het heeft een vernieuwde gebruikersinterface (UI) en integreert voice-of-the-customer analytics en visuele ontdekking in de hele workforce optimization (WFO) suite. Onze nieuwe versie stelt zakelijke gebruikers in staat om gegevens intu\u00eftief te consumeren en er met meer gemak en precisie op te reageren, zodat ze meer inzicht krijgen en een superieure klantervaring krijgen.<\/p>\n<p>&nbsp;<\/p>\n<p>Onze nieuwste versie van Calabrio ONE zet een nieuwe standaard voor gebruiksgemak, intelligentie en aanpasbaarheid. Nieuwe visualisatie- en analysemogelijkheden zijn onder andere: <\/p>\n<ul>\n<li>AI-gestuurde ondernemings-KPI&#8217;s met duidelijke visualisaties die gebruikers precies laten zien hoe ze presteren ten opzichte van hun doelen.<\/li>\n<li>Een holistischer beeld van klantinteracties door sentimentanalyse weer te geven samen met de transcriptie tijdens het afspelen.<\/li>\n<li>Een vernieuwde gebruikerservaring, inclusief een verticaal geori\u00ebnteerde mediaspeler waarmee gebruikers informatie kunnen consumeren zoals ze dat doen met feeds van sociale media, tekstthreads en mobiele webpagina&#8217;s.<\/li>\n<li>Meer mogelijkheden om gegevens te filteren en in te zien, naadloos interacties achter de gegevens te bekijken en vervolgens onmiddellijk actie te ondernemen.<\/li>\n<\/ul>\n<p>We zijn de manier waarop organisaties werken en toegang krijgen tot de stem van de klant fundamenteel aan het veranderen. Nu kan iedereen &#8211; ongeacht zijn of haar ervaring met analytics &#8211; op eenvoudige wijze overtuigende inzichten uit gegevens halen om betere menselijke interacties te inspireren en de klantervaring te verbeteren. <\/p>\n<p>&nbsp;<\/p>\n<p>Om meer te weten te komen over hoe je eindelijk een volledig beeld kunt krijgen van je klantervaring, lees je onze <a href=\"https:\/\/www.calabrio.com\/wfo\/customer-interaction-analytics\/\">complete gids voor klantinteractieanalyse.<\/a><\/p>\n<p>&nbsp;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":223,"featured_media":26338,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[434],"tags":[],"blog-languages":[],"class_list":["post-26336","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-beste-praktijken"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Introductie van de eerste Customer Experience Intelligence Suite op basis van analytics | Calabrio<\/title>\n<meta name=\"description\" content=\"De nieuwste versie van Calabrio ONE heeft een vernieuwde gebruikersinterface en integreert voice-of-the-customer experience analytics in de gehele WFO-suite.\" \/>\n<meta name=\"robots\" content=\"index, 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