{"id":26337,"date":"2020-08-07T09:44:54","date_gmt":"2020-08-07T09:44:54","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\/"},"modified":"2025-05-29T05:01:08","modified_gmt":"2025-05-29T05:01:08","slug":"openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\/","title":{"rendered":"Openheid en flexibiliteit bevorderen: Calabrio en Genesys werken samen"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_20a1aae81ae185a8e27e43befd5163eb\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Calabrio Nieuws <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Openheid en flexibiliteit bevorderen: Calabrio en Genesys werken samen<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_20a1aae81ae185a8e27e43befd5163eb\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fopenheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fopenheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen%2F&#038;text=Openheid en flexibiliteit bevorderen: Calabrio en Genesys werken samen\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fopenheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Calabrio is een bedrijf dat tot bloei is gekomen door strategische partnerschappen. Of het nu gaat om langdurige partnerschappen zoals <a href=\"https:\/\/www.calabrio.com\/cisco-contact-center\/\" target=\"_blank\" rel=\"noopener\">Cisco<\/a> of <a href=\"https:\/\/www.calabrio.com\/avaya-contact-center\/\" target=\"_blank\" rel=\"noopener\">Avaya<\/a>, of nieuwere samenwerkingen met Amazon Connect, <a href=\"https:\/\/www.calabrio.com\/twilio-flex\/\" target=\"_blank\" rel=\"noopener\">Twilio<\/a> of <a href=\"https:\/\/www.calabrio.com\/ujet-contact-center\/\" target=\"_blank\" rel=\"noopener\">UJET<\/a>, wij leveren waarde aan klanten door de verbinding te maken tussen hun on-premises of cloud contact center en ons toonaangevende platform voor het beheer van de betrokkenheid van werknemers.<\/p>\n<p>&nbsp;<\/p>\n<p>We bekijken onze diensten door de bril van openheid en flexibiliteit &#8211; we willen werken met wat u hebt, niet andersom. Onze recente studie Evolving World of Work benadrukt de behoefte aan dergelijke flexibiliteit; zeventig procent van de contactcentermanagers verwacht dat klanten meerdere vormen van communicatie zullen eisen naast spraak.<\/p>\n<p>&nbsp;<\/p>\n<p>Met deze doelen in gedachten kondigen we vandaag een nieuwe samenwerking aan met Genesys\u00ae, gecentreerd rond de <a href=\"https:\/\/www.genesys.com\/genesys-engage?utm_source=prnewswire&amp;utm_medium=pr\" target=\"_blank\" rel=\"noopener noreferrer\">Genesys Engage\u2122<\/a> oplossing. Met zijn nieuwe gecontaineriseerde multicloud-architectuur, gebouwd op basis van open standaarden, is het nu eenvoudiger voor organisaties om een rijk ecosysteem met meerdere leveranciers op te bouwen en hun infrastructuur, implementatie- en beheermodellen aan te passen aan hun bedrijf.<\/p>\n<p>&nbsp;<\/p>\n<p>U kunt meer te weten komen over de samenwerking in de <a href=\"https:\/\/www.genesys.com\/press?release=122827\" target=\"_blank\" rel=\"noopener noreferrer\">offici\u00eble Genesys release<\/a>. In de komende maanden onthullen we meer details over de integratie van onze kant. Bekijk tot die tijd onze <a href=\"https:\/\/www.calabrio.com\/nl\/producten\/calabrio-een\/\" target=\"_blank\" rel=\"noopener\">Calabrio ONE overzichtspagina<\/a> voor meer informatie over ons aanbod en stuur ons een bericht als je vragen hebt!<\/p>\n<p>&nbsp;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":223,"featured_media":26339,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"om_disable_all_campaigns":false,"footnotes":""},"categories":[433],"tags":[],"blog-languages":[],"class_list":["post-26337","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-calabrio-nieuws"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Openheid en flexibiliteit bevorderen: Calabrio en Genesys werken samen | Calabrio<\/title>\n<meta name=\"description\" content=\"Calabrio introduceert met trots haar nieuwe samenwerking met Genesys, gericht op de Genesys Engage oplossing. Lees meer over deze samenwerking!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/blog\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Openheid en flexibiliteit bevorderen: Calabrio en Genesys werken samen\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/blog\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:published_time\" content=\"2020-08-07T09:44:54+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-29T05:01:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2020\/08\/adobestock_104708464-e1524149666645.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"678\" \/>\n\t<meta property=\"og:image:height\" content=\"450\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"calabrioauthor2\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@calabrio\" \/>\n<meta name=\"twitter:site\" content=\"@calabrio\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"calabrioauthor2\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\\\/\"},\"author\":{\"name\":\"calabrioauthor2\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/person\\\/fdf1dfa3e320e7bd29001e2e7346b7cc\"},\"headline\":\"Openheid en flexibiliteit bevorderen: Calabrio en Genesys werken samen\",\"datePublished\":\"2020-08-07T09:44:54+00:00\",\"dateModified\":\"2025-05-29T05:01:08+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\\\/\"},\"wordCount\":9,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2020\\\/08\\\/adobestock_104708464-e1524149666645.jpeg\",\"articleSection\":[\"Calabrio Nieuws\"],\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\\\/\",\"name\":\"Openheid en flexibiliteit bevorderen: Calabrio en Genesys werken samen | Calabrio\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2020\\\/08\\\/adobestock_104708464-e1524149666645.jpeg\",\"datePublished\":\"2020-08-07T09:44:54+00:00\",\"dateModified\":\"2025-05-29T05:01:08+00:00\",\"description\":\"Calabrio introduceert met trots haar nieuwe samenwerking met Genesys, gericht op de Genesys Engage oplossing. Lees meer over deze samenwerking!\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\\\/#breadcrumb\"},\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2020\\\/08\\\/adobestock_104708464-e1524149666645.jpeg\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2020\\\/08\\\/adobestock_104708464-e1524149666645.jpeg\",\"width\":678,\"height\":450},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Openheid en flexibiliteit bevorderen: Calabrio en Genesys werken samen\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"name\":\"Calabrio\",\"description\":\"Workforce Engagement Management Software\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"nl-NL\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\",\"name\":\"Calabrio\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"width\":1360,\"height\":984,\"caption\":\"Calabrio\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/pages\\\/Calabrio\\\/312159772174664\",\"https:\\\/\\\/x.com\\\/calabrio\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/calabrio\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/person\\\/fdf1dfa3e320e7bd29001e2e7346b7cc\",\"name\":\"calabrioauthor2\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/6e91b647ac77a9dfb4a4ee11e5a8499e80c32d118e0553ec84598e9c1ef11a3c?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/6e91b647ac77a9dfb4a4ee11e5a8499e80c32d118e0553ec84598e9c1ef11a3c?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/6e91b647ac77a9dfb4a4ee11e5a8499e80c32d118e0553ec84598e9c1ef11a3c?s=96&d=mm&r=g\",\"caption\":\"calabrioauthor2\"},\"description\":\"Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact centre as a brand guardian. We maximise agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalised coaching. Only Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business. For customers and partners.\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/author\\\/calabrioauthor2\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Openheid en flexibiliteit bevorderen: Calabrio en Genesys werken samen | Calabrio","description":"Calabrio introduceert met trots haar nieuwe samenwerking met Genesys, gericht op de Genesys Engage oplossing. Lees meer over deze samenwerking!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.calabrio.com\/blog\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\/","og_locale":"nl_NL","og_type":"article","og_title":"Openheid en flexibiliteit bevorderen: Calabrio en Genesys werken samen","og_url":"https:\/\/www.calabrio.com\/blog\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\/","og_site_name":"Calabrio","article_publisher":"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","article_published_time":"2020-08-07T09:44:54+00:00","article_modified_time":"2025-05-29T05:01:08+00:00","og_image":[{"width":678,"height":450,"url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2020\/08\/adobestock_104708464-e1524149666645.jpeg","type":"image\/jpeg"}],"author":"calabrioauthor2","twitter_card":"summary_large_image","twitter_creator":"@calabrio","twitter_site":"@calabrio","twitter_misc":{"Written by":"calabrioauthor2"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.calabrio.com\/blog\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\/#article","isPartOf":{"@id":"https:\/\/www.calabrio.com\/blog\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\/"},"author":{"name":"calabrioauthor2","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/person\/fdf1dfa3e320e7bd29001e2e7346b7cc"},"headline":"Openheid en flexibiliteit bevorderen: Calabrio en Genesys werken samen","datePublished":"2020-08-07T09:44:54+00:00","dateModified":"2025-05-29T05:01:08+00:00","mainEntityOfPage":{"@id":"https:\/\/www.calabrio.com\/blog\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\/"},"wordCount":9,"commentCount":0,"publisher":{"@id":"https:\/\/www.calabrio.com\/fr\/#organization"},"image":{"@id":"https:\/\/www.calabrio.com\/blog\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\/#primaryimage"},"thumbnailUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2020\/08\/adobestock_104708464-e1524149666645.jpeg","articleSection":["Calabrio Nieuws"],"inLanguage":"nl-NL","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.calabrio.com\/blog\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.calabrio.com\/blog\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\/","url":"https:\/\/www.calabrio.com\/blog\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\/","name":"Openheid en flexibiliteit bevorderen: Calabrio en Genesys werken samen | Calabrio","isPartOf":{"@id":"https:\/\/www.calabrio.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.calabrio.com\/blog\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\/#primaryimage"},"image":{"@id":"https:\/\/www.calabrio.com\/blog\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\/#primaryimage"},"thumbnailUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2020\/08\/adobestock_104708464-e1524149666645.jpeg","datePublished":"2020-08-07T09:44:54+00:00","dateModified":"2025-05-29T05:01:08+00:00","description":"Calabrio introduceert met trots haar nieuwe samenwerking met Genesys, gericht op de Genesys Engage oplossing. Lees meer over deze samenwerking!","breadcrumb":{"@id":"https:\/\/www.calabrio.com\/blog\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\/#breadcrumb"},"inLanguage":"nl-NL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.calabrio.com\/blog\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\/"]}]},{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/www.calabrio.com\/blog\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\/#primaryimage","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2020\/08\/adobestock_104708464-e1524149666645.jpeg","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2020\/08\/adobestock_104708464-e1524149666645.jpeg","width":678,"height":450},{"@type":"BreadcrumbList","@id":"https:\/\/www.calabrio.com\/blog\/openheid-en-flexibiliteit-bevorderen-calabrio-en-genesys-werken-samen\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.calabrio.com\/nl\/"},{"@type":"ListItem","position":2,"name":"Openheid en flexibiliteit bevorderen: Calabrio en Genesys werken samen"}]},{"@type":"WebSite","@id":"https:\/\/www.calabrio.com\/fr\/#website","url":"https:\/\/www.calabrio.com\/fr\/","name":"Calabrio","description":"Workforce Engagement Management Software","publisher":{"@id":"https:\/\/www.calabrio.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.calabrio.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"nl-NL"},{"@type":"Organization","@id":"https:\/\/www.calabrio.com\/fr\/#organization","name":"Calabrio","url":"https:\/\/www.calabrio.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","width":1360,"height":984,"caption":"Calabrio"},"image":{"@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","https:\/\/x.com\/calabrio","https:\/\/www.linkedin.com\/company\/calabrio"]},{"@type":"Person","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/person\/fdf1dfa3e320e7bd29001e2e7346b7cc","name":"calabrioauthor2","image":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/secure.gravatar.com\/avatar\/6e91b647ac77a9dfb4a4ee11e5a8499e80c32d118e0553ec84598e9c1ef11a3c?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/6e91b647ac77a9dfb4a4ee11e5a8499e80c32d118e0553ec84598e9c1ef11a3c?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/6e91b647ac77a9dfb4a4ee11e5a8499e80c32d118e0553ec84598e9c1ef11a3c?s=96&d=mm&r=g","caption":"calabrioauthor2"},"description":"Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact centre as a brand guardian. We maximise agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalised coaching. Only Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business. For customers and partners.","url":"https:\/\/www.calabrio.com\/nl\/author\/calabrioauthor2\/"}]}},"featured_image_src":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2020\/08\/adobestock_104708464-e1524149666645-600x400.jpeg","featured_image_src_square":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2020\/08\/adobestock_104708464-e1524149666645-600x450.jpeg","author_info":{"display_name":"calabrioauthor2","author_link":"https:\/\/www.calabrio.com\/nl\/author\/calabrioauthor2\/"},"_links":{"self":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/posts\/26337","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/users\/223"}],"replies":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/comments?post=26337"}],"version-history":[{"count":0,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/posts\/26337\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/media\/26339"}],"wp:attachment":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/media?parent=26337"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/categories?post=26337"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/tags?post=26337"},{"taxonomy":"blog-languages","embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/blog-languages?post=26337"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}