{"id":26341,"date":"2019-02-18T08:02:18","date_gmt":"2019-02-18T08:02:18","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/het-draait-allemaal-om-verbinding-calabrio-genoemd-als-de-enige-visionair-in-het-2019-gartner-magic-quadrant-voor-workforce-engagement-management\/"},"modified":"2025-05-12T09:08:22","modified_gmt":"2025-05-12T09:08:22","slug":"het-draait-allemaal-om-verbinding-calabrio-genoemd-als-de-enige-visionair-in-het-2019-gartner-magic-quadrant-voor-workforce-engagement-management","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/het-draait-allemaal-om-verbinding-calabrio-genoemd-als-de-enige-visionair-in-het-2019-gartner-magic-quadrant-voor-workforce-engagement-management\/","title":{"rendered":"Het draait allemaal om verbinding: Calabrio genoemd als de enige visionair in het 2019 Gartner Magic Quadrant voor Workforce Engagement Management"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_968ec2e9056588cfd565973689c5ddd1\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Beste praktijken <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Het draait allemaal om verbinding: Calabrio genoemd als de enige visionair in het 2019 Gartner Magic Quadrant voor Workforce Engagement Management<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_968ec2e9056588cfd565973689c5ddd1\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: aangepastepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fhet-draait-allemaal-om-verbinding-calabrio-genoemd-als-de-enige-visionair-in-het-2019-gartner-magic-quadrant-voor-workforce-engagement-management%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fhet-draait-allemaal-om-verbinding-calabrio-genoemd-als-de-enige-visionair-in-het-2019-gartner-magic-quadrant-voor-workforce-engagement-management%2F&#038;text=Het draait allemaal om verbinding: Calabrio genoemd als de enige visionair in het 2019 Gartner Magic Quadrant voor Workforce Engagement Management\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fhet-draait-allemaal-om-verbinding-calabrio-genoemd-als-de-enige-visionair-in-het-2019-gartner-magic-quadrant-voor-workforce-engagement-management%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Ondanks alle technologie\u00ebn die zich ontwikkelen om nieuwe kanalen te ondersteunen om bedrijven met hun klanten te verbinden, is de kern van de klantrelatie niet veranderd. Klanten vertrouwen op een bedrijf om hen te voorzien van de producten die ze willen of nodig hebben en als ze erop vertrouwen dat een bedrijf echt om hen geeft, zullen ze eerder loyaal zijn. <\/p>\n<p>&nbsp;<\/p>\n<p>Bij Calabrio blijft het onze missie om contactcenteragenten over de hele wereld in staat te stellen om op nieuwe manieren contact te maken met klanten en hun wensen en behoeften beter te begrijpen, zodat agenten &#8211; en elke andere werknemer &#8211; een fantastische klantervaring kunnen leveren op elk niveau van het bedrijf. Daarom zijn we opnieuw verheugd dat Calabrio voor het derde jaar op rij als enige Visionary is gepositioneerd in het 2019 Gartner Magic Quadrant voor Workforce Engagement Management1(WEM).<\/p>\n<p>&nbsp;<\/p>\n<p>Volgens Gartner &#8220;zijn er vier belangrijke pijlers voor het leveren van geweldige klantenservice-ervaringen binnen een toonaangevende klantenserviceorganisatie: 1) In contact komen met de klant; 2) In staat zijn om het proces te orkestreren; 3) Toegang hebben tot de relevante informatie; en 4) In staat zijn om de benodigde middelen te beheren.&#8221;    <\/p>\n<p>&nbsp;<\/p>\n<p>We erkennen dat onze klanten onze meest waardevolle bron zijn voor het nemen van beslissingen en het vinden van nieuwe manieren om een betere band met onze klanten te krijgen is altijd een topprioriteit geweest. Als gevolg daarvan hebben we geleerd hoe we moeten luisteren en hoe we menselijke contacten kunnen bevorderen, waardoor we oplossingen kunnen cre\u00ebren waar onze klanten van houden en relaties kunnen onderhouden die loyaliteit stimuleren. <\/p>\n<p>&nbsp;<\/p>\n<p>We zijn erg trots op onze positionering in het 2019 Gartner Magic Quadrant voor Workforce Engagement Management en zijn enthousiast over de innovaties die we zullen blijven leveren om onze branche te transformeren. <a href=\"https:\/\/www.calabrio.com\/gartner-magic-quadrant-workforce-engagement-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">Klik hier om het volledige rapport te lezen<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>1Gartner, &#8220;Magic Quadrant for Workforce Engagement Management&#8221; Simon Harrison, Jim Davies, 13 februari 2019<\/p>\n<p>&nbsp;<\/p>\n<p>Gartner onderschrijft geen enkele leverancier, product of dienst die wordt afgebeeld in zijn onderzoekspublicaties en adviseert technologiegebruikers niet om alleen die leveranciers te kiezen met de hoogste ratings of een andere aanduiding. De onderzoekspublicaties van Gartner bestaan uit de meningen van de onderzoeksorganisatie van Gartner en mogen niet worden beschouwd als feitelijke verklaringen. Gartner wijst alle garanties af, expliciet of impliciet, met betrekking tot dit onderzoek, met inbegrip van garanties van verkoopbaarheid of geschiktheid voor een bepaald doel.<\/p>\n<p>&nbsp;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":269,"featured_media":26343,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[434],"tags":[],"blog-languages":[],"class_list":["post-26341","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-beste-praktijken"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Het draait allemaal om verbinding: Calabrio genoemd als de enige visionair in het 2019 Gartner Magic 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