{"id":26348,"date":"2018-07-31T16:23:54","date_gmt":"2018-07-31T16:23:54","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/c3-2018-sprekers-spotlight-va-met-alex-wozniak-superior-propane\/"},"modified":"2025-05-13T08:16:58","modified_gmt":"2025-05-13T08:16:58","slug":"c3-2018-sprekers-spotlight-va-met-alex-wozniak-superior-propane","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/c3-2018-sprekers-spotlight-va-met-alex-wozniak-superior-propane\/","title":{"rendered":"C3 2018 Sprekers Spotlight: V&amp;A met Alex Wozniak, Superior Propane"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_3febb7e570054d70a512dde2b1635588\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Beste praktijken <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">C3 2018 Sprekers Spotlight: V&amp;A met Alex Wozniak, Superior Propane<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_3febb7e570054d70a512dde2b1635588\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: aangepastepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fc3-2018-sprekers-spotlight-va-met-alex-wozniak-superior-propane%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fc3-2018-sprekers-spotlight-va-met-alex-wozniak-superior-propane%2F&#038;text=C3 2018 Sprekers Spotlight: V&amp;A met Alex Wozniak, Superior Propane\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fc3-2018-sprekers-spotlight-va-met-alex-wozniak-superior-propane%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p><a href=\"https:\/\/www.calabriocustomerconnect.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Calabrio Customer Connect<\/a> (C3) 2018 nadert met rasse schreden en we zetten een aantal van onze klantpresentatoren in de schijnwerpers op de Calabrio blog in een Speaker Spotlight serie.<\/p>\n<p>&nbsp;<\/p>\n<p>Alex Wozniak, directeur shared services bij Superior Propane, zal vertellen wat Intraday Management met Calabrio (WFM) is en waarom het zo belangrijk is voor het succes van je contactcenter. C3 2018 vindt plaats van 10-13 september in het Gaylord Opryland Resort &amp; Convention Center in Nashville, TN. <\/p>\n<p>&nbsp;<\/p>\n<p><strong>Naam:<\/strong> Alex Wozniak<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Bedrijf:<\/strong> Superieur Propaan<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Titel: <\/strong>Directeur Shared Services, Klantervaring<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Ervaring:<\/strong> Twee jaar bij Superior Propane, meer dan 15 jaar in shared services gericht op het opzetten en leiden van captive callcenters, onshore en in Zuidoost-Azi\u00eb, vijf jaar beheer van een BPO-relatie offshore voorafgaand aan het bouwen van onze eigen captive site.<\/p>\n<p>&nbsp;<\/p>\n<h2>V: Waar kijk je het meest naar uit op C3 2018 en waarom?<\/h2>\n<p>Alex: Ik zou zeggen dat er een paar dingen zijn waar ik echt naar uitkijk. Ten eerste de feedback en vragen tijdens de sessie Intraday Management in Action. Ik vind het altijd leuk om anderen op hun reis door het personeelsbestand van input te voorzien, maar ik kijk ook uit naar hun feedback en unieke idee\u00ebn waar we misschien ons voordeel mee kunnen doen. Ten tweede, analyse, analyse en analyse. We zijn net begonnen met een <a href=\"https:\/\/www.calabrio.com\/managed-services\/\" target=\"_blank\" rel=\"noopener noreferrer\">managed services<\/a> programma met het Calabrio team dat ons in staat zal stellen om ons gebruik van het analytics platform te verbeteren, ik wil echt meer leren over hoe we onze data naar een hoger niveau kunnen tillen en resultaten kunnen behalen. Mijn laatste focus is netwerken met de andere deelnemers en het Calabrio team. De diepgang van de kennis op de conferentie is altijd uitstekend en een geweldige manier om nieuwe idee\u00ebn op te doen voor je eigen routekaart.<\/p>\n<h2>V: Waar ben je gepassioneerd over?<\/h2>\n<p>Alex: Mensen zijn mijn eerste passie. Direct betrokken zijn bij de ontwikkeling van een individu is een van de spannendste dingen die ik kan doen. Dat moment waarop ik zie dat ze het snappen en ergens mee aan de slag gaan, is gewoon een geweldig gevoel. Het is een fenomenale ervaring om iemand te zien opklimmen om jouw rol over te nemen terwijl je zelf vooruitgaat.<\/p>\n<p>Vlak achter mensen gegevens kraken. Ik hou ervan om met mijn ellebogen diep in de gegevens te zitten en ze te analyseren terwijl ze van een probleem naar een oplossing gaan. <\/p>\n<p>&nbsp;<\/p>\n<h2>V: Waarom zouden mensen uw sessie, Intraday Management in Actie, moeten bijwonen? Wat zullen ze leren?<\/h2>\n<p>Alex: Of je nu nieuw bent of een doorgewinterde veteraan als het gaat om intraday contact center management, ik denk dat we je een aantal coole manieren zullen laten zien om de activiteiten van de dag real-time te analyseren, en hoe je het management een eenvoudig overzicht van de belangrijkste statistieken kunt geven dat binnen enkele seconden kan worden begrepen. Voor iedereen die nog geen volledige intraday-analistrol heeft aangenomen, zal onze sessie een typische dag uit het leven van een workforce analyst laten zien en hoe de output die zij leveren de leiding van het contactcenter in staat stelt om real-time beslissingen te nemen die van invloed kunnen zijn op de klantervaring.<\/p>\n<h2>V: Het thema van de conferentie van dit jaar is Amplify the Connection. Wat is een nummer dat je graag versterkt zou willen horen op het C3-klantenfeest? <\/h2>\n<p>Alex: &#8220;Run to the Hills&#8221; van Iron Maiden. Ja, ik zei het &#8211; Iron Maiden in het mekka van de countrymuziek.<\/p>\n<h2>Over Calabrio Customer Connect (C3)<\/h2>\n<p>Calabrio&#8217;s jaarlijkse gebruikersconferentie, Calabrio Customer Connect (C3), is twee en een halve dag van diepgaand leren en netwerken. Door middel van tientallen breakout-sessies en rondetafelgesprekken leren deelnemers van experts uit verschillende sectoren. Deel best practices en geleerde lessen met je collega&#8217;s. Praat met Calabrio executives en technische experts om meer waarde te halen uit uw investering in Calabrio oplossingen en om feedback te geven voor toekomstige producten.   <\/p>\n<p>Ga voor de volledige agenda en meer informatie over C3 naar <a href=\"https:\/\/www.calabriocustomerconnect.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">calabriocustomerconnect.com<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":253,"featured_media":26349,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[434],"tags":[],"blog-languages":[],"class_list":["post-26348","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-beste-praktijken"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast 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