{"id":26352,"date":"2018-09-12T15:11:19","date_gmt":"2018-09-12T15:11:19","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/de-calabrio-one-awards-erkenning-van-klantervaringssuccessen-in-het-contactcenter\/"},"modified":"2026-01-19T13:55:10","modified_gmt":"2026-01-19T13:55:10","slug":"de-calabrio-one-awards-erkenning-van-klantervaringssuccessen-in-het-contactcenter","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/de-calabrio-one-awards-erkenning-van-klantervaringssuccessen-in-het-contactcenter\/","title":{"rendered":"De Calabrio ONE Awards: Erkenning van klantervaringssuccessen in het contactcenter"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_2e9bfbceb1df6773f0a935875c395c3a\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Beste praktijken <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Calabrio Nieuws <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">De Calabrio ONE Awards: Erkenning van klantervaringssuccessen in het contactcenter<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_2e9bfbceb1df6773f0a935875c395c3a\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: aangepastepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fde-calabrio-one-awards-erkenning-van-klantervaringssuccessen-in-het-contactcenter%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fde-calabrio-one-awards-erkenning-van-klantervaringssuccessen-in-het-contactcenter%2F&#038;text=De Calabrio ONE Awards: Erkenning van klantervaringssuccessen in het contactcenter\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex 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viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Bij Calabrio worden we voortdurend ge\u00efnspireerd door hoe onze klanten het <a href=\"https:\/\/www.calabrio.com\/nl\/producten\/calabrio-een\/\" target=\"_blank\" rel=\"noopener noreferrer\">Calabrio ONE <\/a> platform gebruiken om echte bedrijfsveranderingen te stimuleren. We kijken toe hoe snelgroeiende bedrijven opschalen om te voldoen aan de behoeften van hun groeiende klantenbestand. We zien dat klanten de stem van de klant (VoC) gebruiken en de gegevens die het contactcenter binnenkomen gebruiken om emotionele verbanden te leggen die merkloyaliteit opbouwen. En we hebben gezien hoe organisaties ongelijksoortige gegevensbronnen samenbrengen om een beeld te schetsen van wat klanten echt willen.<\/p>\n<p>&nbsp;<\/p>\n<p>In 2017 besloten we klantenorganisaties te erkennen en te vieren die Calabrio gebruiken om de toekomst van personeelsoptimalisatie en de ervaring van klanten en medewerkers te stimuleren. Daarom introduceerden we de ONE Awards tijdens onze Calabrio Customer Connect (C3) conferentie. De ONE Awards omvatten negen categorie\u00ebn en zijn een erkenning voor bedrijven die Calabrio ONE gebruiken om innovatie in het contact center en daarbuiten te stimuleren. <\/p>\n<p>&nbsp;<\/p>\n<p>Vandaag kondigen we met trots de winnaars van de Calabrio ONE Award 2018 aan. Deze bedrijven transformeren de hele klantervaring en we zijn verheugd om samen met hen deze reis te maken.<\/p>\n<p>&nbsp;<\/p>\n<p>De winnaars van de ONE Awards zijn onder andere:<\/p>\n<p>&nbsp;<\/p>\n<p><strong>DE OPTIMIZER &#8211; LendingClub<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Sinds 2007 heeft LendingClub miljoenen mensen geholpen hun schulden onder controle te krijgen, hun kleine bedrijfjes te laten groeien en te investeren voor de toekomst. Door Calabrio ONE te gebruiken om de effici\u00ebntie van hun team voor het beoordelen van kredietaanvragen te verhogen, kon LendingClub het aantal kredietbeslissingen per uur verhogen en zo de doorlooptijd voor kredietnemers verkorten. <\/p>\n<p>&nbsp;<\/p>\n<p><strong>DE GLOBETROTTER &#8211; Essenti\u00eble oli\u00ebn van Young Living<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Young Living Essential Oils heeft een enorme groei doorgemaakt in de Verenigde Staten en de rest van de wereld, van een paar contactcentra en een paar honderd agenten tot meer dan 900 agenten in zeven landen. In 2018 lanceerde Young Living Calabrio ONE in verschillende wereldwijde markten om verschillende agenttalen, vaardigheidstoewijzingen en planningen te beheren. Met behulp van Calabrio beheert Young Living snel en eenvoudig de personeelsbehoeften en blijft de kernwaarde &#8220;member-first&#8221; hoog in het vaandel staan.  <\/p>\n<p>&nbsp;<\/p>\n<p><strong>DE CONVERTER &#8211; Paychex, Inc.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Paychex stapte over van drie ongelijksoortige workforce management (WFM) tools naar Calabrio ONE en lanceerde de WFM-oplossing naar nieuwe teams binnen het bedrijf om het governance- en standaardisatieproces te vereenvoudigen en het bedrijf vooruit te helpen. Vandaag de dag wordt Calabrio ONE gebruikt door meer dan 1000 werknemers in meerdere divisies en er zijn plannen voor toekomstige groei. <\/p>\n<p>&nbsp;<\/p>\n<p><strong>DE TRAILBLAZER &#8211; Sequential Technology International (STI)<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Sinds de lancering van het Calabrio ONE cloud platform heeft STI het voortouw genomen bij het implementeren en stimuleren van innovatie door de mogelijkheden van het platform te integreren met de operationele behoeften van hun complexe Customer Experience business. Door de samenwerking met Calabrio heeft STI prestaties en planning op agentniveau ge\u00efntegreerd met kwaliteitsprocessen om een kritieke portal te bieden die PCI Compliance stimuleert, de conformiteit van agenten verbetert, de productiviteit verhoogt en de klanttevredenheidsmetingen in hun nationale en internationale centers of excellence verbetert.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>DE ENGAGER &#8211; Radial, een bpost bedrijf<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Naarmate e-commerce zich ontwikkelt, heeft Radial geprobeerd te investeren en innoveren met nieuwe aanbiedingen om aan de toenemende verwachtingen van de klant te voldoen. Het bedrijf had een wendbaar en flexibel opnameplatform nodig dat schaalbaarheid op elke locatie en op elk moment mogelijk maakte. Na de implementatie van Calabrio ONE verenigde Radial gegevens uit verschillende bronnen in een krachtige analysemotor, waardoor zakelijke gebruikers, besluitvormers en analisten waardevolle inzichten konden gebruiken om veranderingen te stimuleren.  <\/p>\n<p>&nbsp;<\/p>\n<p><strong>DE LEIDER &#8211; Consumer Cellular<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Consumer Cellular richt zich op het optimaliseren van elke laag van het bedrijf. Door Calabrio ONE te gebruiken voor het beheren van de roosters van agenten en het automatiseren van rapportages, veranderde het workforce management team van het bedrijf van gegevensinvoer in een analistenafdeling met nog meer betrokken werknemers. Het bedrijf heeft op de kosten bespaard, het serviceniveau zien stijgen en het aantal opzeggingen zien dalen.  <\/p>\n<p>&nbsp;<\/p>\n<p><strong>DE ANALYSE &#8211; Tiffany &amp; Co.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Tiffany &amp; Co. richt zich op het overbrengen van de stem van de klant naar besluitvormers. Met behulp van Calabrio ONE heeft Tiffany &amp; Co. echte stemmen van klanten verzameld die relevant zijn om nieuwe zorgen van klanten te identificeren en te delen met het management. De klantgegevens stellen het bedrijf ook in staat om aannames te valideren en middelen toe te wijzen aan IT-roadmaps.  <\/p>\n<p>&nbsp;<\/p>\n<p><strong>DE INTEGRATOR &#8211; Rackspace<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Rackspace is een technisch geavanceerd IT-bedrijf dat zijn contactcentrum in de cloud beheert. Na de implementatie van het Calabrio ONE cloud platform vond het bedrijf een innovatieve manier om ongelijksoortige ticketing systemen te verbinden en te meten ten opzichte van service level agreements en waar nodig aan te passen. Rackspace gebruikt Calabrio ook om de planning en vaardigheden van agenten beter te beheren, wat resulteert in een betere naleving en klanttevredenheid.  <\/p>\n<p>&nbsp;<\/p>\n<p><strong>DE KAMPIOEN &#8211; Nicole Price (Radial, een bpost bedrijf)<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Als leider in het Calabrio Champions Network pleit Nicole Price consequent voor het Calabrio ONE platform door middel van referentiegesprekken, vragen van analisten, beurzen en casestudies. Haar bijdragen aan de Calabrio workforce optimization community hebben geleid tot verbeteringen aan de Calabrio ONE product suite.<\/p>\n<p>&nbsp;<\/p>\n<p>Elke dag zien we dat onze klanten die het Calabrio ONE platform gebruiken hun agent- en klantervaring transformeren. Hun toewijding aan klanten zorgt voor nieuwe functies en functionaliteiten binnen Calabrio ONE, en heeft Calabrio in staat gesteld om onze plaats in de voorhoede van de klant- en medewerkerbetrokkenheid industrie te behouden. <\/p>\n<p>&nbsp;<\/p>\n<p>Gefeliciteerd met de winnaars van de ONE Award 2018!<\/p>\n<p>&nbsp;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":253,"featured_media":40122,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[434,433],"tags":[438,439,472],"blog-languages":[],"class_list":["post-26352","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-beste-praktijken","category-calabrio-nieuws","tag-c3-nl","tag-calabrio-klantcontact","tag-one-awards-nl"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>De Calabrio ONE Awards: Erkenning van klantervaringssuccessen in het contactcenter | Calabrio<\/title>\n<meta name=\"description\" content=\"Met trots maken we de winnaars van de Calabrio ONE Award 2018 bekend. 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