{"id":26365,"date":"2019-03-26T08:00:43","date_gmt":"2019-03-26T08:00:43","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/hoe-calabrio-samenwerkt-met-amazon-connect-om-een-intelligent-omnichannel-contactcentrum-in-de-cloud-te-bouwen-video\/"},"modified":"2025-05-29T04:42:18","modified_gmt":"2025-05-29T04:42:18","slug":"hoe-calabrio-samenwerkt-met-amazon-connect-om-een-intelligent-omnichannel-contactcentrum-in-de-cloud-te-bouwen-video","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/hoe-calabrio-samenwerkt-met-amazon-connect-om-een-intelligent-omnichannel-contactcentrum-in-de-cloud-te-bouwen-video\/","title":{"rendered":"Hoe Calabrio samenwerkt met Amazon Connect om een intelligent, omnichannel contactcentrum in de cloud te bouwen [VIDEO]"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_27a8d05bd419ab7e359f38b520398556\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Beste praktijken <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Hoe Calabrio samenwerkt met Amazon Connect om een intelligent, omnichannel contactcentrum in de cloud te bouwen [VIDEO]<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_27a8d05bd419ab7e359f38b520398556\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: aangepastepx !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: aangepastepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fhoe-calabrio-samenwerkt-met-amazon-connect-om-een-intelligent-omnichannel-contactcentrum-in-de-cloud-te-bouwen-video%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 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Calabrio samenwerkt met Amazon Connect om een intelligent, omnichannel contactcentrum in de cloud te bouwen [VIDEO]\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fhoe-calabrio-samenwerkt-met-amazon-connect-om-een-intelligent-omnichannel-contactcentrum-in-de-cloud-te-bouwen-video%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Calabrio ONE&#8217;s naadloze integratie met Amazon Connect stelt u in staat om een hogere kwaliteit en meer consistente klantervaring te leveren in elk kanaal en de stem van uw klant te gebruiken om inzichten te ontdekken die waarde cre\u00ebren in het hele bedrijf. Bekijk deze video om te zien hoe we samenwerken met Amazon Connect om krachtige klantinformatie te bieden voor uw contactcentrum in de cloud.<\/p>\n<p>&nbsp;<\/p>\n<h2>Lees het transcript:<\/h2>\n<p>In elke branche en in elk facet van de onderneming veranderen cloud-gebaseerde oplossingen de mogelijkheden.<\/p>\n<p>Nergens is dit duidelijker dan in het moderne contact center waar de cloud zich heeft ontpopt als de onvermijdelijke toekomst. Het is veiliger, effici\u00ebnter, flexibeler en krachtiger.<\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio integreert nu met Amazon Connect. Deze slimme integratie maakt het voor elke organisatie eenvoudiger dan ooit om snel een robuust, intelligent, modern contact center te bouwen dat optimaal gebruik maakt van de kracht van de cloud.<\/p>\n<p>&nbsp;<\/p>\n<p>Laat uw agenten slimmer werken en laat uw contactcentrum effici\u00ebnter werken. Lever een consistentere klantervaring van hogere kwaliteit voor elk kanaal en gebruik de stem van uw klant om inzichten te verkrijgen die waarde cre\u00ebren voor het hele bedrijf. Met je Amazon Connect contact center produceert elke klantinteractie een ongelooflijk rijke stroom aan gegevens.<\/p>\n<p>&nbsp;<\/p>\n<p>Dit is informatie uit de eerste hand, ongefilterde inzichten en een perspectief van onschatbare waarde. Deze gegevens kunnen uw bedrijf transformeren.<\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio&#8217;s naadloze integratie met Amazon Connect stelt u in staat om de collectieve kracht van uw klantinteracties te benutten en deze te gebruiken om Calabrio&#8217;s workforce optimization en voice-of-the-customer analytics engines aan te sturen. Verhoog de serviceniveaus, verlaag de operationele kosten, versnel de verkoop en genereer nieuwe inkomsten. Om meer te weten te komen over hoe u eindelijk het volledige plaatje van uw klantervaring kunt zien, lees onze<a href=\"https:\/\/www.calabrio.com\/wfo\/customer-interaction-analytics\/\"> complete gids voor klantinteractieanalyse.<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio&#8217;s bewezen Call Recording oplossing legt elke interactie vast en haalt zowel ruwe gegevens als metadata uit Amazon Connect. Best-in-class fonetiek en spraak-naar-tekst tools vullen de kunstmatige intelligentie-aangedreven Alexa, Lex en Polly tools van Amazon Connect aan en transformeren complexe klantgesprekken in zeer bruikbare gegevens.<\/p>\n<p>&nbsp;<\/p>\n<p>Onze slimme analysetools filteren de ruis en spitsen zich toe op de intenties en gevoelens van klanten. Door deze multi-tier benadering distilleert Calabrio Analytics de overweldigende hoeveelheid gegevens over klantinteracties tot belangrijke trends en waardevolle inzichten, waardoor hoogwaardige bedrijfsinformatie wordt ontsloten die voorheen ontoegankelijk was.<\/p>\n<p>&nbsp;<\/p>\n<p>Het is tijd om de klantervaring proactief te verbeteren. Calabrio ONE is volledig ge\u00efntegreerd met de Amazon Connect architectuur.<\/p>\n<p>&nbsp;<\/p>\n<p>U kunt nu gebruik maken van onze gebundelde suite om supervisors, managers en agenten een werkervaring van wereldklasse te bieden, waardoor de productiviteit toeneemt en u uw klanten beter begrijpt. Amazon Connect maakt het u gemakkelijk om betere klantenservice te leveren tegen lagere kosten. Calabrio&#8217;s multi-tenanted Cloud Platform en Amazon Connect zijn echt een krachtige combinatie.<\/p>\n<p>&nbsp;<\/p>\n<p>Verbind Calabrio Analytics met belangrijke bedrijfsdoelstellingen in uw hele bedrijf. Beperk het risico op aansprakelijkheid bij rechtszaken. Verbeter uw marketinginspanningen met een gerichte blik op wat werkt en wat niet werkt. Bekijk uw kansen om te voldoen aan onvervulde behoeften van klanten. Cre\u00eber geheel nieuwe omzetkansen.<\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio Analytics zet je Amazon Connect klantinteractiegegevens aan het werk. Het verandert uw contactcentrum in een centrum van bedrijfsinformatie en zorgt voor echte bedrijfswaarde.<\/p>\n<p>&nbsp;<\/p>\n<p>De stem van je klant is ergens te horen. Luister je wel?<\/p>\n<p>&nbsp;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":223,"featured_media":26367,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"om_disable_all_campaigns":false,"footnotes":""},"categories":[434],"tags":[473,445,451,460],"blog-languages":[],"class_list":["post-26365","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-beste-praktijken","tag-amazon-aansluiten","tag-calabrio-one-nl","tag-cloud-nl","tag-contactcentrum"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Hoe Calabrio samenwerkt met Amazon Connect om een intelligent, omnichannel contactcentrum in de cloud te bouwen [VIDEO] | Calabrio<\/title>\n<meta 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