{"id":26499,"date":"2015-05-08T13:42:51","date_gmt":"2015-05-08T13:42:51","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/deel-1-waarom-mislukken-wfm-projecten-en-wat-te-doen\/"},"modified":"2025-04-10T11:26:28","modified_gmt":"2025-04-10T11:26:28","slug":"deel-1-waarom-mislukken-wfm-projecten-en-wat-te-doen","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/deel-1-waarom-mislukken-wfm-projecten-en-wat-te-doen\/","title":{"rendered":"Deel 1: Waarom mislukken WFM-projecten? &#8211; En wat te doen?"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_7001bfdacc8c17d2f39cee75730095a4\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Geen onderdeel van een categorie <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Deel 1: Waarom mislukken WFM-projecten? &#8211; En wat te doen?<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_7001bfdacc8c17d2f39cee75730095a4\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fdeel-1-waarom-mislukken-wfm-projecten-en-wat-te-doen%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fdeel-1-waarom-mislukken-wfm-projecten-en-wat-te-doen%2F&#038;text=Deel 1: Waarom mislukken WFM-projecten? &#8211; En wat te doen?\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fdeel-1-waarom-mislukken-wfm-projecten-en-wat-te-doen%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><div class='wpb-content-wrapper'><em>Deel \u00e9\u00e9n van onze driedelige serie:<\/em><\/p>\n<p>Velen op het gebied van WFM hebben het keer op keer zien gebeuren: bedrijven implementeren een WFM-programma in hun contactcenter. Maar zes maanden later staat de software er gewoon, ongebruikt, met alles precies hetzelfde als voorheen. Ineffici\u00ebntie viert weer hoogtij, met dezelfde oude handmatige planning en Excel-spreadsheets.<\/p>\n<p>Waarom lijkt dit bijna regelmatig voor te komen? Waarom is het zo moeilijk om WFM-implementaties te laten werken? Hier presenteren we vier aanbevelingen in een driedelige serie die uw contactcentrum op koers kunnen houden en problemen kunnen bestrijden voordat ze zich voordoen.<\/p>\n<p><strong>1. Zorg voor de juiste vaardigheden VOORDAT de oplossing wordt ge\u00efmplementeerd!<\/strong><\/p>\n<p style=\"padding-left: 30px\"><strong>A.<\/strong> Erken dat Workforce Management (WFM) in de eerste plaats gebaseerd is op vaardigheden en niet zozeer op software. Simpelweg een programma instellen lost je problemen niet op. Wie niet vertrouwd is met het concept van WFM kan niet zomaar binnenstappen en verwachten dat<a class=\"iweqhhcoht\"> TermBlazer&#8217; href=&#8217;#&#8217;&gt; <\/a> de software met succes kan beheren<img decoding=\"async\" src=\"https:\/\/cdncache-a.akamaihd.net\/items\/it\/img\/arrow-10x10.png\" alt=\"\">. Voordat een project van start gaat, is het essentieel om ervoor te zorgen dat de <em>juiste<\/em> vaardigheden aanwezig zijn.<\/p>\n<p style=\"padding-left: 30px\">Als er op het moment van implementatie geen goed opgeleid personeel beschikbaar is, moet het projectteam hiervan op de hoogte worden gesteld. Als het trainingsteam van tevoren over dergelijke kennis beschikt, kan het goed inschatten welke kennis moet worden overgedragen. Het trainingsteam kan het bijvoorbeeld ook nodig achten om aanvullende training te geven, zodat de juiste training wordt gegeven.<\/p>\n<p style=\"padding-left: 30px\"><strong>B.<\/strong> Ga er niet van uit dat je interne team kan worden gebruikt om je WFM te &#8220;crowd-sourcen&#8221;. Het toewijzen van de verantwoordelijkheid van voorspellen en plannen aan elke teamleider zorgt voor problemen en belangenverstrengeling. Een<a class=\"iweqhhcoht\"> door TermBlazer&#8217; href=&#8217;#&#8217;&gt; single person<img decoding=\"async\" src=\"https:\/\/cdncache-a.akamaihd.net\/items\/it\/img\/arrow-10x10.png\" alt=\"\"><\/a>, zonder enig gevestigd belang om een bepaalde groep er goed uit te laten zien, zou in zijn eentje de show moeten leiden. Houd in gedachten dat dit geldt voor het hele contactcenter; niet alleen voor die ene teamleider die begrijpt hoe het spel gespeeld wordt.<\/p>\n<p>Blijf kijken voor de blogposting van volgende week, wanneer het tweede deel van deze driedelige serie wordt onthuld: Bijt niet meer af dan je kunt kauwen!<\/p><\/div>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":249,"featured_media":26501,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[50],"tags":[],"blog-languages":[],"class_list":["post-26499","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-geen-onderdeel-van-een-categorie"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Deel 1: Waarom mislukken WFM-projecten? - En wat te doen? | Calabrio<\/title>\n<meta name=\"description\" content=\"Heb je ooit deel uitgemaakt van WFM-projecten die mislukken, waar ineffici\u00ebntie weer hoogtij viert? 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