{"id":26503,"date":"2015-05-15T12:40:32","date_gmt":"2015-05-15T12:40:32","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/deel-2-waarom-mislukken-wfm-projecten-en-wat-te-doen\/"},"modified":"2025-04-10T11:26:28","modified_gmt":"2025-04-10T11:26:28","slug":"deel-2-waarom-mislukken-wfm-projecten-en-wat-te-doen","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/deel-2-waarom-mislukken-wfm-projecten-en-wat-te-doen\/","title":{"rendered":"Deel 2: Waarom mislukken WFM-projecten? &#8211; En wat te doen?"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_9816fecbabf3f8cea8ca1ed733312d2d\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Geen onderdeel van een categorie <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Deel 2: Waarom mislukken WFM-projecten? &#8211; En wat te doen?<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_9816fecbabf3f8cea8ca1ed733312d2d\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fdeel-2-waarom-mislukken-wfm-projecten-en-wat-te-doen%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fdeel-2-waarom-mislukken-wfm-projecten-en-wat-te-doen%2F&#038;text=Deel 2: Waarom mislukken WFM-projecten? 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Vaak is het falen van WFM te wijten aan een gebrek aan goede voorbereiding aan het begin! Deze week bespreken we het concept om het rustig aan te doen; met andere woorden, neem niet te veel hooi op je vork en haast je niet! Je wilt de mensen van wie je de steun nodig hebt niet van je vervreemden!<\/p>\n<p><strong>2. Bijt niet teveel hooi op je vork<\/strong><\/p>\n<p>We houden allemaal van nieuwe projecten. Maar met beide voeten in <a href=\"https:\/\/www.teleopti.com\/wfm\/teleopti-wfm-solution\/consulting-services\/implementation.aspx\" target=\"_blank\" rel=\"noopener noreferrer\">de WFM-implementatie<\/a> springen is niet de manier om de problemen aan te pakken. Niets doodt een nieuw project sneller dan mensen die er vanaf het begin niet in willen geloven.<\/p>\n<p style=\"padding-left: 30px\">A. Het introduceren van nieuwe concepten bij contactcentermedewerkers vergt tijd om zich aan te passen en om alle problemen op te lossen. Introduceer het idee van planning geleidelijk en zorg ervoor dat je problemen hebt opgelost voordat je er helemaal voor gaat.<\/p>\n<p style=\"padding-left: 30px\">Rol nieuwe idee\u00ebn en functies \u00e9\u00e9n voor \u00e9\u00e9n uit en doe het rustig aan tijdens dit proces. Introduceer bijvoorbeeld niet in \u00e9\u00e9n keer vakantieplanning aan een groep van 500 mensen. Begin er rustig aan mee, begin met \u00e9\u00e9n team van &#8220;gretige&#8221; agenten en elimineer de bugs \u00e9\u00e9n voor \u00e9\u00e9n. Introduceer het nieuwe concept dan beetje bij beetje aan de rest van de verdieping, zorg ervoor dat ze de concepten begrijpen zodat ze de tijd hebben om de nieuwigheid te verwerken en dat ze het dan kunnen omarmen.<\/p>\n<p style=\"padding-left: 30px\">B. Nadat alle functies zijn ge\u00efntroduceerd, moet je erop rekenen dat het ongeveer 12-18 maanden duurt voordat het echt van start gaat. Haast je niet en dring niet aan om het in \u00e9\u00e9n keer voor elkaar te krijgen.<br \/>Langzaam en regelmatig wint deze race!<\/p>\n<p>Volgende week bespreken we het brainstormen over de voordelen en waarom<a class=\"ozndawyt\"> TermBlazer&#8217; href=&#8217;#&#8217;&gt; management<img decoding=\"async\" src=\"https:\/\/cdncache-a.akamaihd.net\/items\/it\/img\/arrow-10x10.png\" alt=\"\"><\/a> aan boord moet zijn. Tot dan!<\/div>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":249,"featured_media":26505,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[50],"tags":[],"blog-languages":[],"class_list":["post-26503","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-geen-onderdeel-van-een-categorie"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Deel 2: Waarom mislukken WFM-projecten? - En wat te doen? | Calabrio<\/title>\n<meta name=\"description\" content=\"Nieuwe concepten introduceren in een organisatie is leuk! ...en kan lastig zijn om aan te pakken. 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