{"id":26598,"date":"2016-11-01T07:55:03","date_gmt":"2016-11-01T07:55:03","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/5-manieren-om-uw-bedrijf-in-te-richten-voor-spraakanalysesucces\/"},"modified":"2025-05-28T13:18:17","modified_gmt":"2025-05-28T13:18:17","slug":"5-manieren-om-uw-bedrijf-in-te-richten-voor-spraakanalysesucces","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/5-manieren-om-uw-bedrijf-in-te-richten-voor-spraakanalysesucces\/","title":{"rendered":"5 manieren om uw bedrijf in te richten voor spraakanalyseSucces"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_050aec33fe24f4cfa62bfb179485084d\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Geen onderdeel van een categorie <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">5 manieren om uw bedrijf in te richten voor spraakanalyseSucces<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_050aec33fe24f4cfa62bfb179485084d\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2F5-manieren-om-uw-bedrijf-in-te-richten-voor-spraakanalysesucces%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2F5-manieren-om-uw-bedrijf-in-te-richten-voor-spraakanalysesucces%2F&#038;text=5 manieren om uw bedrijf in te richten voor spraakanalyseSucces\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2F5-manieren-om-uw-bedrijf-in-te-richten-voor-spraakanalysesucces%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Speech analytics is a huge opportunity for brands. If you aren\u2019t at least considering speech analytics for your contact center, you risk missing out on valuable information that can improve the entire customer experience. While many companies know that speech analytics is something they should do, the question we hear most often is: where do I start?<\/p>\n<p>&nbsp;<\/p>\n<p>Recently, I co-hosted a <a href=\"https:\/\/www.calabrio.com\/recorded-webinars\/watch-speech-analytics-best-practices-pitfalls-to-avoid\/\">webinar<\/a> with Donna Fluss, President of DMG Consulting, titled \u201cSpeech Analytics: Best Practices and Pitfalls to Avoid.\u201d The premise was to help brands\u2014just like yours\u2014answer that very question and start out on the path to success. When implementing speech analytics, the pressure is on to quickly realize return on investment.<\/p>\n<p>&nbsp;<\/p>\n<p><span class=\"bctt-click-to-tweet\"><span class=\"bctt-ctt-text\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fwfo%2Fcustomer-interaction-analytics%2Fhow-speech-analytics-set-company-up-for-success%2F&amp;text=Launching%20a%20%23cctr%20%23analytics%20program%3F%20Here%20are%205%20tips%20to%20make%20it%20successful&amp;via=Calabrio&amp;related=Calabrio\">Launching a #cctr #analytics program? Here are 5 tips to make it successful <\/a><\/span><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fwfo%2Fcustomer-interaction-analytics%2Fhow-speech-analytics-set-company-up-for-success%2F&amp;text=Launching%20a%20%23cctr%20%23analytics%20program%3F%20Here%20are%205%20tips%20to%20make%20it%20successful&amp;via=Calabrio&amp;related=Calabrio\" target=\"_blank\" rel=\"noopener\">Share on X<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>Here are our top five tips for implementing an effective speech analytics program.<\/p>\n<ol>\n<li>\n<h3>Have a plan<strong><br \/>\n<\/strong><\/h3>\n<p>Any successful implementation starts with a solid plan. Sure, you can (and should) make adjustments and changes along the way, but you need to know what you want to accomplish from the very beginning. It\u2019s important to create your plan with desired business outcomes in mind. This will help you to set and manage expectations\u2014and to avoid the pitfall of unrealistically high hopes. To help lay a solid foundation and determine initial goals, many vendors offer support services that act like a project compass. For example, our <a href=\"https:\/\/www.calabrio.com\/products\/innovation-center\/\">Innovation Center<\/a> provides training and educational materials as well as accessibility to our consulting experts, so our customers can feel confident in navigating their investment.<\/li>\n<\/ol>\n<ol start=\"2\">\n<li>\n<h3>Treat the project as an enterprise function<strong><br \/>\n<\/strong><\/h3>\n<p>When you\u2019re kicking off a <a href=\"https:\/\/www.calabrio.com\/products\/calabrio-analytics\/\">speech analytics<\/a> program, it\u2019s important to treat it as an enterprise function and cultivate buy-in from across the company. You\u2019ll need cross functional and executive support, and socializing the benefits of speech analytics is key to creating project advocates from all departments. The most well-run projects have change management programs that consist of a few people outside of the contact center, and you\u2019ll need those advocates to help oversee the implementation. With the help of sales, marketing, IT, and operations, each department will be able to add insight and depth to the plan. They can also help create relevant searches in order to understand customer sentiment and make future adjustments.<\/li>\n<\/ol>\n<ol start=\"3\">\n<li>\n<h3>Set yourself up for a few quick wins<strong><br \/>\n<\/strong><\/h3>\n<p>When you implement any new technology, stakeholders scrutinize your project from day one. That\u2019s why it\u2019s important to score a few quick wins. The best way to do this is to define your highest priorities and determine which of those you\u2019d like to tackle first. Do you want to know why your agents are putting your customers on hold? What about customer sentiment surrounding a certain ad campaign? Once you understand what\u2019s happening in your contact center around your selected topic, you can evaluate training, systems, and processes in order to fix the underlying issue. When your stakeholders see that first win, your credibility will increase.<\/li>\n<\/ol>\n<ol start=\"4\">\n<li>\n<h3>Share the results<strong><br \/>\n<\/strong><\/h3>\n<p>Sure, speech analytics can help you improve agent performance, but it isn\u2019t just for the contact center. The conversations agents have with customers provide insights that are relevant to product, sales, marketing, and nearly every other department within the organization. What if multiple customers have called in and asked for a specific product feature or to complain about an advertisement? This information is imperative to the success of any company, so why would you keep it in a silo? The beauty of speech analytics is that you hear what your customers want directly from them. By sharing this with the rest of the organization, <a href=\"https:\/\/www.calabrio.com\/contact-center-bi\/\">every department will be able to get to the root cause of issues<\/a> and make adjustments to enhance the customer experience.<\/li>\n<\/ol>\n<p><span class=\"bctt-click-to-tweet\"><span class=\"bctt-ctt-text\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fwfo%2Fcustomer-interaction-analytics%2Fhow-speech-analytics-set-company-up-for-success%2F&amp;text=%23cctr%20leaders%20should%20share%20%23analytics%20results%20throughout%20the%20organization%20for%20improved%20%23CX&amp;via=Calabrio&amp;related=Calabrio\">#cctr leaders should share #analytics results throughout the organization for improved #CX <\/a><\/span><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fwfo%2Fcustomer-interaction-analytics%2Fhow-speech-analytics-set-company-up-for-success%2F&amp;text=%23cctr%20leaders%20should%20share%20%23analytics%20results%20throughout%20the%20organization%20for%20improved%20%23CX&amp;via=Calabrio&amp;related=Calabrio\" target=\"_blank\" rel=\"noopener\">Share on X<\/a><\/span><\/p>\n<ol start=\"5\">\n<li>\n<h3>Apply Your Findings<strong><br \/>\n<\/strong><\/h3>\n<p>Ensuring a successful speech analytics program centers around one thing: application. It\u2019s not enough to simply share results; you must develop a plan to make appropriate changes in order to give your customers what they want. This may involve implementing new coaching and training within the contact center, or adjusting product roadmaps to fix a defect or add a feature that customers are requesting. Insights are nothing without application, and if brands really want to improve the customer experience, this is where the rubber hits the road.<\/li>\n<\/ol>\n<p>Want to learn more about how speech analytics can benefit your organization? <a href=\"https:\/\/www.calabrio.com\/recorded-webinars\/watch-speech-analytics-best-practices-pitfalls-to-avoid\/\">Watch the full webinar.<\/a><\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":264,"featured_media":40092,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"om_disable_all_campaigns":false,"footnotes":""},"categories":[50],"tags":[],"blog-languages":[],"class_list":["post-26598","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-geen-onderdeel-van-een-categorie"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>5 manieren om uw bedrijf in te richten voor spraakanalyseSucces | Calabrio<\/title>\n<meta name=\"description\" content=\"Spraakanalyse kan enorme kansen voor uw bedrijf aan het licht brengen. 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