{"id":26744,"date":"2017-09-21T11:58:51","date_gmt":"2017-09-21T11:58:51","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/call-center-planning-werk-slimmer-niet-harder\/"},"modified":"2026-01-19T12:19:23","modified_gmt":"2026-01-19T12:19:23","slug":"call-center-planning-werk-slimmer-niet-harder","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/call-center-planning-werk-slimmer-niet-harder\/","title":{"rendered":"Call Center Planning: Werk slimmer, niet harder"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_d5f30e31737265982b8a9fe52289ce9e\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Geen onderdeel van een categorie <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Call Center Planning: Werk slimmer, niet harder<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_d5f30e31737265982b8a9fe52289ce9e\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fcall-center-planning-werk-slimmer-niet-harder%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fcall-center-planning-werk-slimmer-niet-harder%2F&#038;text=Call Center Planning: Werk slimmer, niet harder\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fcall-center-planning-werk-slimmer-niet-harder%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Zoals het gezegde luidt: &#8220;werk slimmer, niet harder&#8221;. Ik merk vaak dat in de contactcenterwereld extreme inspanningen worden gekoppeld aan taken die, hoewel ze belangrijk zijn, nog steeds handmatig en vervelend zijn. Planning, prognoses en tijdbeheer zijn voorbeelden van vervelende klusjes die niet langer hoeven te worden afgehandeld met behulp van tijdrovende spreadsheets.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>De meeste leiders van contactcentra geven grif toe dat handmatige, op spreadsheets gebaseerde benaderingen van deze taken niet meer werken<\/strong>. Naast de dagelijkse sleur die spreadsheets met zich meebrengen, kunnen leiders niet voldoen aan de moderne verwachtingen op het gebied van klantbetrokkenheid, zoals consumenten die vragen om een meer gepersonaliseerde ervaring via meerdere kanalen en werknemers die vragen om een betere balans tussen werk en priv\u00e9 via flexibelere roosters.<\/p>\n<p>&nbsp;<\/p>\n<p>De huidige technologie voor workforce management (WFM) kan dit probleem oplossen. Toch schat Dimension Data dat 41,3 procent van de contactcentra nog steeds zonder werkt<sup>.1<\/sup><\/p>\n<p>&nbsp;<\/p>\n<p>Maar waarom? Is het een budgetprobleem? Weerstand tegen organisatorische verandering? Een vaardigheidskloof? Gebrek aan bewustzijn over wat WFM echt voor hun bedrijf kan betekenen? Of iets heel anders?<\/p>\n<p>&nbsp;<\/p>\n<p>In mijn ervaring kan het elk van de bovenstaande zijn. Maar deze uitdagingen kunnen overwonnen worden. En nog belangrijker: ze <em>moeten<\/em> overwonnen worden. Dit is waarom.<\/p>\n<ul>\n<li><strong>Spreadsheetbenaderingen zijn onnauwkeurig.  <\/strong>Het is tijdrovend en foutgevoelig om spreadsheetgegevens te manipuleren en handmatig opnieuw in te voeren; managers moeten &#8220;gokken&#8221; naar de optimale tijdschema&#8217;s voor activiteiten buiten de telefoonlijn; en schema&#8217;s worden slechts 1 tot 4 keer per jaar uitgevoerd.<\/li>\n<li><strong>Spreadsheetbenaderingen zijn ontworpen voor enkele kanalen.  <\/strong>Het is bijzonder tijdrovend om handmatig contactvolumes te voorspellen en roosters te maken voor een omnichannel-omgeving. Voorkeuren voor roosters van agenten worden vaak genegeerd omdat het vervullen ervan nog een extra laag complexiteit zou toevoegen aan een toch al vervelend proces, en het beheren van verlofaanvragen is ingewikkeld en tijdrovend.<\/li>\n<li><strong>Spreadsheetbenaderingen optimaliseren de naleving niet.  <\/strong>Spreadsheets geven geen inzicht in of agenten hun geplande diensten werken.<\/li>\n<li><strong>Spreadsheets maken eenvoudige, nauwkeurige rapportage en analyse niet mogelijk.  <\/strong>Organisaties kunnen niet optimaal effici\u00ebnt werken omdat ze niet nauwkeurig en snel personeel, aanwezigheid en uitgaven kunnen meten en rapporteren.<\/li>\n<\/ul>\n<p>Als het bovenstaande geen nieuws voor je is, sta je misschien voor een ander obstakel om WFM te omarmen. Een van de meest voorkomende die ik in het verleden heb gehoord, is een gebrek aan budget. Maar <a href=\"https:\/\/www.calabrio.com\/total-cost-of-ownership-ebook\/\">budgetbeperkingen mogen je er niet meer van weerhouden om WFM te implementeren.<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Dat komt omdat moderne WFM-bedrijven zoals Calabrio een <a href=\"https:\/\/www.calabrio.com\/customer-experience-management\/wfo-cloud-on-premises-hybrid\/\">Software-as-a-Service (SaaS) implementatieoptie<\/a> bieden die een lagere investering vooraf vereist omdat er geen dure hardware of onderhoud nodig is. Cloudimplementatie van WFM biedt ook vele andere voordelen, waaronder:<\/p>\n<ul>\n<li>waardoor kopers gemakkelijker goedkeuring voor de aankoop krijgen dankzij de lagere (of onbestaande) initi\u00eble investering, die als een operationele uitgave (OpEx) wordt beschouwd;<\/li>\n<li>het verminderen van de ondersteuningslast voor IT;<\/li>\n<li>WFM is altijd en overal beschikbaar, ongeacht waar agenten zich bevinden;<\/li>\n<li>helpt de bedrijfscontinu\u00efteit te waarborgen;<\/li>\n<li>de volledige beveiligings- en functionaliteitsvoordelen bieden die typisch zijn voor cloudaanbiedingen; en<\/li>\n<li>waardoor je alleen betaalt voor wat je gebruikt, of dat nu 5 of 500 licenties zijn.<\/li>\n<\/ul>\n<p>De barri\u00e8res voor WFM van gisteren bestaan niet meer. Het is tijd dat uw contactcenter-team slimmer gaat werken &#8211; niet harder &#8211; en Calabrio kan u daarbij helpen. Download onze nieuwe whitepaper, <a href=\"https:\/\/www.calabrio.com\/break-free-from-workforce-management-spreadsheet\/\"><strong>Workforce Management (WFM)-4 Redenen om los te komen van de bal en ketting van spreadsheets<\/strong><\/a>voor meer informatie.<\/p>\n<p>&nbsp;<\/p>\n<p><sup>1 <\/sup>Dimension Data. &#8220;2017 Global Customer Experience Benchmarking Report.&#8221;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":234,"featured_media":39980,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[50],"tags":[],"blog-languages":[],"class_list":["post-26744","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-geen-onderdeel-van-een-categorie"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Contact Center planning: Slimmer werken, niet harder<\/title>\n<meta name=\"description\" content=\"Veel contactcentra gebruiken nog steeds een handmatige, spreadsheet-benadering voor planning en prognose. Het is tijd om slimmer te werken, niet harder met WFM\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/nl\/blog\/call-center-planning-werk-slimmer-niet-harder\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Call Center Planning: Werk slimmer, niet harder\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/nl\/blog\/call-center-planning-werk-slimmer-niet-harder\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:published_time\" content=\"2017-09-21T11:58:51+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-19T12:19:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/09\/image-10-1.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"2500\" \/>\n\t<meta property=\"og:image:height\" content=\"1740\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@calabrio\" \/>\n<meta name=\"twitter:site\" content=\"@calabrio\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/call-center-planning-werk-slimmer-niet-harder\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/call-center-planning-werk-slimmer-niet-harder\\\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Call Center Planning: Werk slimmer, niet harder\",\"datePublished\":\"2017-09-21T11:58:51+00:00\",\"dateModified\":\"2026-01-19T12:19:23+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/call-center-planning-werk-slimmer-niet-harder\\\/\"},\"wordCount\":7,\"publisher\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/call-center-planning-werk-slimmer-niet-harder\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2017\\\/09\\\/image-10-1.webp\",\"articleSection\":[\"Geen onderdeel van een categorie\"],\"inLanguage\":\"nl-NL\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/call-center-planning-werk-slimmer-niet-harder\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/call-center-planning-werk-slimmer-niet-harder\\\/\",\"name\":\"Contact Center planning: Slimmer werken, niet harder\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/call-center-planning-werk-slimmer-niet-harder\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/call-center-planning-werk-slimmer-niet-harder\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2017\\\/09\\\/image-10-1.webp\",\"datePublished\":\"2017-09-21T11:58:51+00:00\",\"dateModified\":\"2026-01-19T12:19:23+00:00\",\"description\":\"Veel contactcentra gebruiken nog steeds een handmatige, spreadsheet-benadering voor planning en prognose. Het is tijd om slimmer te werken, niet harder met WFM\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/call-center-planning-werk-slimmer-niet-harder\\\/#breadcrumb\"},\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/call-center-planning-werk-slimmer-niet-harder\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/call-center-planning-werk-slimmer-niet-harder\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2017\\\/09\\\/image-10-1.webp\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2017\\\/09\\\/image-10-1.webp\",\"width\":2500,\"height\":1740},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/call-center-planning-werk-slimmer-niet-harder\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Call Center Planning: Werk slimmer, niet harder\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"name\":\"Calabrio\",\"description\":\"Workforce Engagement Management Software\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"nl-NL\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\",\"name\":\"Calabrio\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"width\":1360,\"height\":984,\"caption\":\"Calabrio\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/pages\\\/Calabrio\\\/312159772174664\",\"https:\\\/\\\/x.com\\\/calabrio\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/calabrio\"]},{\"@type\":\"Person\",\"@id\":\"\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/author\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Contact Center planning: Slimmer werken, niet harder","description":"Veel contactcentra gebruiken nog steeds een handmatige, spreadsheet-benadering voor planning en prognose. Het is tijd om slimmer te werken, niet harder met WFM","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.calabrio.com\/nl\/blog\/call-center-planning-werk-slimmer-niet-harder\/","og_locale":"nl_NL","og_type":"article","og_title":"Call Center Planning: Werk slimmer, niet harder","og_url":"https:\/\/www.calabrio.com\/nl\/blog\/call-center-planning-werk-slimmer-niet-harder\/","og_site_name":"Calabrio","article_publisher":"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","article_published_time":"2017-09-21T11:58:51+00:00","article_modified_time":"2026-01-19T12:19:23+00:00","og_image":[{"width":2500,"height":1740,"url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/09\/image-10-1.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_creator":"@calabrio","twitter_site":"@calabrio","twitter_misc":{"Written by":""},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.calabrio.com\/nl\/blog\/call-center-planning-werk-slimmer-niet-harder\/#article","isPartOf":{"@id":"https:\/\/www.calabrio.com\/nl\/blog\/call-center-planning-werk-slimmer-niet-harder\/"},"author":{"name":"","@id":""},"headline":"Call Center Planning: Werk slimmer, niet harder","datePublished":"2017-09-21T11:58:51+00:00","dateModified":"2026-01-19T12:19:23+00:00","mainEntityOfPage":{"@id":"https:\/\/www.calabrio.com\/nl\/blog\/call-center-planning-werk-slimmer-niet-harder\/"},"wordCount":7,"publisher":{"@id":"https:\/\/www.calabrio.com\/fr\/#organization"},"image":{"@id":"https:\/\/www.calabrio.com\/nl\/blog\/call-center-planning-werk-slimmer-niet-harder\/#primaryimage"},"thumbnailUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/09\/image-10-1.webp","articleSection":["Geen onderdeel van een categorie"],"inLanguage":"nl-NL"},{"@type":"WebPage","@id":"https:\/\/www.calabrio.com\/nl\/blog\/call-center-planning-werk-slimmer-niet-harder\/","url":"https:\/\/www.calabrio.com\/nl\/blog\/call-center-planning-werk-slimmer-niet-harder\/","name":"Contact Center planning: Slimmer werken, niet harder","isPartOf":{"@id":"https:\/\/www.calabrio.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.calabrio.com\/nl\/blog\/call-center-planning-werk-slimmer-niet-harder\/#primaryimage"},"image":{"@id":"https:\/\/www.calabrio.com\/nl\/blog\/call-center-planning-werk-slimmer-niet-harder\/#primaryimage"},"thumbnailUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/09\/image-10-1.webp","datePublished":"2017-09-21T11:58:51+00:00","dateModified":"2026-01-19T12:19:23+00:00","description":"Veel contactcentra gebruiken nog steeds een handmatige, spreadsheet-benadering voor planning en prognose. Het is tijd om slimmer te werken, niet harder met WFM","breadcrumb":{"@id":"https:\/\/www.calabrio.com\/nl\/blog\/call-center-planning-werk-slimmer-niet-harder\/#breadcrumb"},"inLanguage":"nl-NL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.calabrio.com\/nl\/blog\/call-center-planning-werk-slimmer-niet-harder\/"]}]},{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/www.calabrio.com\/nl\/blog\/call-center-planning-werk-slimmer-niet-harder\/#primaryimage","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/09\/image-10-1.webp","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/09\/image-10-1.webp","width":2500,"height":1740},{"@type":"BreadcrumbList","@id":"https:\/\/www.calabrio.com\/nl\/blog\/call-center-planning-werk-slimmer-niet-harder\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.calabrio.com\/nl\/"},{"@type":"ListItem","position":2,"name":"Call Center Planning: Werk slimmer, niet harder"}]},{"@type":"WebSite","@id":"https:\/\/www.calabrio.com\/fr\/#website","url":"https:\/\/www.calabrio.com\/fr\/","name":"Calabrio","description":"Workforce Engagement Management Software","publisher":{"@id":"https:\/\/www.calabrio.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.calabrio.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"nl-NL"},{"@type":"Organization","@id":"https:\/\/www.calabrio.com\/fr\/#organization","name":"Calabrio","url":"https:\/\/www.calabrio.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","width":1360,"height":984,"caption":"Calabrio"},"image":{"@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","https:\/\/x.com\/calabrio","https:\/\/www.linkedin.com\/company\/calabrio"]},{"@type":"Person","@id":"","url":"https:\/\/www.calabrio.com\/nl\/author\/"}]}},"featured_image_src":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/09\/image-10-1-600x400.webp","featured_image_src_square":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/09\/image-10-1-600x600.webp","author_info":{"display_name":"","author_link":"https:\/\/www.calabrio.com\/nl\/author\/"},"_links":{"self":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/posts\/26744","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/users\/234"}],"replies":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/comments?post=26744"}],"version-history":[{"count":0,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/posts\/26744\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/media\/39980"}],"wp:attachment":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/media?parent=26744"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/categories?post=26744"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/tags?post=26744"},{"taxonomy":"blog-languages","embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/blog-languages?post=26744"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}