{"id":26763,"date":"2017-11-28T09:28:14","date_gmt":"2017-11-28T09:28:14","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/stimuleer-de-betrokkenheid-van-callcentermedewerkers-7-ideeen-en-activiteiten\/"},"modified":"2026-01-19T12:07:24","modified_gmt":"2026-01-19T12:07:24","slug":"stimuleer-de-betrokkenheid-van-callcentermedewerkers-7-ideeen-en-activiteiten","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/stimuleer-de-betrokkenheid-van-callcentermedewerkers-7-ideeen-en-activiteiten\/","title":{"rendered":"Stimuleer de betrokkenheid van callcentermedewerkers: 7 idee\u00ebn en activiteiten"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_dfd985932d683021066a85dfe56df73d\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Geen onderdeel van een categorie <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Stimuleer de betrokkenheid van callcentermedewerkers: 7 idee\u00ebn en activiteiten<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] 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class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fstimuleer-de-betrokkenheid-van-callcentermedewerkers-7-ideeen-en-activiteiten%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fstimuleer-de-betrokkenheid-van-callcentermedewerkers-7-ideeen-en-activiteiten%2F&#038;text=Stimuleer de betrokkenheid van callcentermedewerkers: 7 idee\u00ebn en activiteiten\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary 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xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Betrokkenheid van werknemers is niet langer een bijzaak. Het is een must in elk bedrijf, ook in het contactcenter. Een onderzoek van Aon Hewitt toonde aan dat een stijging van vijf procent in werknemersbetrokkenheid kan leiden tot een omzetstijging van drie procent in het daaropvolgende jaar.<\/p>\n<p>&nbsp;<\/p>\n<p>Tevreden contactcenteragenten leiden tot tevreden klanten en <a href=\"https:\/\/www.calabrio.com\/nl\/wfo\/workforce-management\/goals-improve-contact-center-performance\/\">tevreden klanten leiden tot betere bedrijfsresultaten<\/a>. Het kan moeilijk zijn om manieren te vinden om werknemersbetrokkenheid te stimuleren. Hier zijn zeven manieren waarop je bedrijfsresultaten kunt be\u00efnvloeden door werknemersbetrokkenheid.<\/p>\n<p>&nbsp;<\/p>\n<h2>1. Motivatie van de agent<\/h2>\n<p>Cre\u00eber en koester een leuke, competitieve sfeer door agenten te motiveren om aan de verwachtingen te voldoen of ze te overtreffen en specifieke doelen te voltooien die gekoppeld zijn aan bedrijfsdoelen.<\/p>\n<h2>2. Coaching en begeleiding<\/h2>\n<p>Geef agenten voldoende tijd om hun eigen prestaties bij te houden om te leren waar ze zich kunnen verbeteren. Een mentorprogramma kan laag presterende medewerkers stimuleren en tegelijkertijd ontwikkelingskansen bieden aan hoog presterende medewerkers.<\/p>\n<h2>3. Evaluatie en erkenning<\/h2>\n<p><a href=\"https:\/\/www.calabrio.com\/nl\/producten\/kwaliteitsmanagement\/\">Agenten willen weten hoe ze presteren<\/a>. Goede evaluaties en erkenning wanneer verwachtingen worden overschreden, zullen de betrokkenheid enorm be\u00efnvloeden.<\/p>\n<h2>4. Tijdmanagement<\/h2>\n<p>Geef agenten de mogelijkheid om controle te hebben over hun planning. <a href=\"https:\/\/www.calabrio.com\/nl\/producten\/personeelsbeheer\/\">Tools zoals Dynamic Scheduling-Calabrio<\/a>&#8217;s moderne benadering van shift-bidding geven agenten nog meer zichtbaarheid, flexibiliteit en controle over hun planning en balans tussen werk en priv\u00e9.<\/p>\n<h2>5. Intraday beheer<\/h2>\n<p>Agenten hebben de flexibiliteit om overuren te accepteren of vrijwillig vrij te nemen voor onvoorziene veranderingen in de personeelsbehoeften, zonder daarbij de behoeften van het bedrijf uit het oog te verliezen.<\/p>\n<h2>6. Stem van de werknemer (VoE)<\/h2>\n<p>Door naar agenten te luisteren, via analysesoftware of door ze een plaats aan tafel te geven, kunnen problemen worden aangepakt voordat ze de betrokkenheid be\u00efnvloeden of tot verloop leiden.<\/p>\n<h2>7. Interactieanalyse<\/h2>\n<p>Met behulp van een uitgebreid analyseplatform kunt u <a href=\"https:\/\/www.calabrio.com\/nl\/producten\/interactie-analyse\/\">gegevens over klantinteracties ontginnen<\/a> om voorspellende benchmarks en gedragsinzichten te verkrijgen die gebruikt kunnen worden om de betrokkenheid en het behoud van werknemers te verbeteren.<\/p>\n<p>Lees voor nog meer informatie over werknemersbetrokkenheid onze whitepaper <a href=\"https:\/\/www.calabrio.com\/definitive-primer-employee-engagement\/\">The Definitive Primer on Employee Engagement<\/a>.<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":234,"featured_media":39952,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[50],"tags":[],"blog-languages":[],"class_list":["post-26763","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-geen-onderdeel-van-een-categorie"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Stimuleer de betrokkenheid van callcentermedewerkers: 7 idee\u00ebn en activiteiten | Calabrio<\/title>\n<meta name=\"description\" content=\"Hoe vergroot u de betrokkenheid van uw werknemers bij uw contactcentrum? 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