{"id":35086,"date":"2025-07-30T21:15:32","date_gmt":"2025-07-30T21:15:32","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/van-statistieken-naar-motivatie-hoe-transparantie-in-prestaties-de-betrokkenheid-van-agenten-verbetert\/"},"modified":"2025-08-01T05:23:50","modified_gmt":"2025-08-01T05:23:50","slug":"van-statistieken-naar-motivatie-hoe-transparantie-in-prestaties-de-betrokkenheid-van-agenten-verbetert","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/van-statistieken-naar-motivatie-hoe-transparantie-in-prestaties-de-betrokkenheid-van-agenten-verbetert\/","title":{"rendered":"Van statistieken naar motivatie: Hoe transparantie in prestaties de betrokkenheid van agenten verbetert"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_ab11cd609671603b9342564cfb52fad7\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Geen onderdeel van een categorie <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Van statistieken naar motivatie: Hoe transparantie in prestaties de betrokkenheid van agenten verbetert<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_ab11cd609671603b9342564cfb52fad7\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fvan-statistieken-naar-motivatie-hoe-transparantie-in-prestaties-de-betrokkenheid-van-agenten-verbetert%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fvan-statistieken-naar-motivatie-hoe-transparantie-in-prestaties-de-betrokkenheid-van-agenten-verbetert%2F&#038;text=Van statistieken naar motivatie: Hoe transparantie in prestaties de betrokkenheid van agenten verbetert\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin 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fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"flex items-center gap-c\/s pt-c\/m pr-c\/m pb-c\/m pl-c\/l border-thin border-stroke-tertiary\">\n\t\t\t<div class=\"grow\">\n\t\t\t\t\t\t\t\t\t<p class=\"body-medium font-medium\">Een demo boeken<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg--small text-text-tertiary-aa\">\n\t\t\t\t\t\t<p>Laten we beginnen<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<a\n\t\t\t\t\thref=\"https:\/\/www.calabrio.com\/nl\/boek-een-demo\/\"\n\t\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s bg-background-secondary rounded-max text-icon-highlight hover:bg-background-ui-action hover:text-white\"\n\t\t\t\t\taria-label=\"Een demo boeken\"\n\t\t\t\t>\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p><span data-contrast=\"none\">De moderne werkplek heeft de afgelopen tien jaar grote verschuivingen ondergaan, van flexibele werkregelingen tot een sterkere focus op de balans tussen werk en priv\u00e9. Maar een prioriteit die steeds meer aandacht krijgt, maar nog steeds vaak over het hoofd wordt gezien, is de groeiende vraag naar  <\/span><b><span data-contrast=\"none\">transparantie <\/span><\/b><span data-contrast=\"none\">op de werkplek<\/span><span data-contrast=\"none\">-en de verreikende voordelen die dit met zich meebrengt.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"none\">Volgens een onderzoek van <\/span><a href=\"https:\/\/slack.com\/blog\/transformation\/trust-tools-and-teamwork-what-workers-want\"><span data-contrast=\"none\">Slack<\/span><\/a><span data-contrast=\"none\">heeft meer dan <\/span><b><span data-contrast=\"none\">80% van de werknemers<\/span><\/b><span data-contrast=\"none\"> meer inzicht in de besluitvorming van het bedrijf en <\/span><b><span data-contrast=\"none\">87% van de werkzoekenden<\/span><\/b><span data-contrast=\"none\"> is actief op zoek naar transparantie bij toekomstige werkgevers.<\/span><span> <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"none\">Deze groeiende vraag naar transparantie op de werkvloer heeft niet alleen te maken met het delen van de financi\u00eble gegevens van het bedrijf of de strategie op hoog niveau, maar ook met transparantie rond prestaties. Want als werknemers duidelijk inzicht hebben in hun eigen statistieken en hun vooruitgang naar doelen toe, ontstaat er een cultuur van  <\/span><b><span data-contrast=\"none\">open communicatie<\/span><\/b><span data-contrast=\"none\"> en een <\/span><span data-contrast=\"none\">fundament van <\/span><b><span data-contrast=\"none\">vertrouwen en empowerment<\/span><\/b><span data-contrast=\"none\"> die de hele organisatie kan transformeren.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2>5 belangrijke voordelen van transparantie<\/h2>\n<p><span data-contrast=\"none\">Maar wat zijn precies de voordelen van transparantie op de werkvloer voor zowel organisaties als de ervaring van werknemers?<\/span><span> <\/span><\/p>\n<p><span data-contrast=\"auto\">De impact van een transparantere werkomgeving kan groot zijn en een gesloten lus cre\u00ebren die zowel de organisatie als het individu ten goede komt. Door prestaties te demystificeren en te verankeren in duidelijke, toegankelijke gegevens, verschuift de dynamiek van oordelen van bovenaf naar gezamenlijke ontwikkeling en worden de verreikende voordelen voor de organisatie en de ervaring van de werknemer bevorderd.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3>1. Drijft Constructieve Coaching en Feedback<\/h3>\n<p><span data-contrast=\"none\">Met een uitgebreide WEM-suite (Workforce Engagement Management), inclusief prestatiebeheer op basis van AI.<\/span><span data-contrast=\"auto\"> &#8211; <\/span><span data-contrast=\"none\">aangestuurd door intelligentie van werknemers en gesprekken <\/span><span data-contrast=\"auto\">&#8211; <\/span><span data-contrast=\"none\">kunnen managers datagestuurde inzichten gebruiken om gepersonaliseerde, <\/span><a href=\"https:\/\/www.calabrio.com\/nl\/producten\/prestatiemanagement\/\"><span data-contrast=\"none\">prestatiegerichte coaching<\/span><\/a><span data-contrast=\"none\">.<\/span><span data-contrast=\"none\"> Metrics geven duidelijkheid over de gebieden waar ze sterk in zijn en waar ze kunnen groeien, terwijl ze gerichte ontwikkelingsplannen vormen die in lijn liggen met individuele en organisatiedoelen.<\/span><span> <\/span><\/p>\n<p><span data-ccp-props=\"{}\"> <\/span><\/p>\n<h3>2. Versterkt het vertrouwen in het evaluatieproces<\/h3>\n<p><span data-contrast=\"none\">Transparantie schept vertrouwen. Als werknemers weten dat ze worden ge\u00ebvalueerd op basis van duidelijke, onbevooroordeelde statistieken, voelen ze zich zekerder en gerespecteerd. Tijdige dashboards helpen agenten inzicht te krijgen in hun prestaties op een continue basis, waardoor er geen verrassingen meer zijn bij beoordelingen en er een gevoel van eerlijkheid ontstaat.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3>3. Geeft agenten meer mogelijkheden door zichtbaarheid<\/h3>\n<p><span data-contrast=\"none\">Toegang tot individuele prestatiecijfers informeert niet alleen, het geeft ook meer macht. Als werknemers kunnen zien hoe ze het doen, krijgen ze meer agency en vertrouwen. Transparantie moedigt voortdurend leren aan en motiveert agenten om nieuwe vaardigheden te ontwikkelen, vooral wanneer ze begrijpen hoe groei hun carri\u00e8re vooruit kan helpen.<\/span><span> <\/span><\/p>\n<h3>4. Verhoogt de winstgevendheid door betrokkenheid<\/h3>\n<p><span data-contrast=\"none\">Betrokken medewerkers leveren betere service en betere service zorgt voor winst.  <\/span><a href=\"https:\/\/www.gallup.com\/workplace\/349484\/state-of-the-global-workplace-2022-report.aspx\"><span data-contrast=\"none\">Studies<\/span><\/a><span data-contrast=\"none\">  tonen consequent aan dat gelukkige, goed ondersteunde agenten leiden tot een grotere klanttevredenheid en loyaliteit. Als werknemers begrijpen hoe hun prestaties het bedrijf be\u00efnvloeden, is de kans groter dat ze betrokken blijven.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3>5. Bevordert zelfmanagement en verantwoordelijkheid<\/h3>\n<p><span data-contrast=\"none\">Met een ge\u00efntegreerde prestatiebeheeroplossing als onderdeel van uw <\/span><a href=\"https:\/\/www.calabrio.com\/nl\/blog\/een-personeelsmanagementplan-opstellen\/\"><span data-contrast=\"none\">WEM-software,<\/span><\/a><span data-contrast=\"none\">  Agenten hoeven niet te wachten op formele beoordelingen om hun ontwikkeling te managen. Ze kunnen hun statistieken in realtime volgen, ze vergelijken met doelstellingen en proactief aanpassingen doen. Als een agent bijvoorbeeld merkt dat het aantal opgeloste oproepen daalt, kan hij meteen corrigeren of ondersteuning zoeken. Hierdoor krijgen agenten niet alleen meer macht, maar kunnen managers zich ook richten op strategische coaching in plaats van reactief toezicht.<\/span><span> <\/span><\/p>\n<p><span data-ccp-props=\"{}\"> <\/span><\/p>\n<h2>Transparantie is de nieuwe drijfveer voor betrokkenheid<\/h2>\n<p><span data-contrast=\"none\">In de hedendaagse werkomgeving waar de werknemer centraal staat, is transparantie meer dan een modewoord: het is een strategisch voordeel. Wanneer organisaties zichtbaarheid van prestaties omarmen via een uitgebreid WEM-platform met AI-gebaseerd prestatiebeheer, ingebouwde intelligentie en automatisering, bouwen ze culturen op die geworteld zijn in vertrouwen, verantwoordelijkheid en voortdurende groei. Medewerkers worden meer betrokken, gemotiveerd en loyaal &#8211; ze veranderen van metriekers in missiegedreven medewerkers.<\/span><span> <\/span><\/p>\n<p><b><span data-contrast=\"none\">Wilt u zien hoe transparante prestaties het verloop kunnen verminderen en de betrokkenheid in uw contactcentrum kunnen vergroten? <\/span><\/b><a href=\"https:\/\/www.calabrio.com\/nl\/boek-een-demo\/\"><b><span data-contrast=\"none\">Boek een demo<\/span><\/b><\/a><b><span data-contrast=\"none\"> en ontdek hoe zichtbaarheid een beter personeelsbestand stimuleert.<\/span><\/b><span> <\/span><\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> \n<style>\n\t[data-theme-block-id=\"block_a3c58e994bdf3c4e0383b8ffce05a142\"] {\n\t\t.featured-resources__wrapper {\n\t\t\tbackground-color: #FFFFFF;\n\t\t}\n\n\t\t.featured-resources__header {\n\t\t\tborder-color: #0C1C47;\n\t\t}\n\n\t\t.featured-resources__headline {\n\t\t\tcolor: #080F21;\n\t\t}\n\n\t\t.featured-resources__description 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#ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow p-c\/l gap-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/nl\/staat-van-het-contactcenter-2025\/\" aria-label=\"Staat van het Contactcenter 2025\">\n\t\t\t\t\tStaat van het Contactcenter 2025\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">mrt. 25, 2025<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" 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data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/AdobeStock_515329182-04-02-2026-19_00_13_795-2048x1365-1-1.webp 2048w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/AdobeStock_515329182-04-02-2026-19_00_13_795-2048x1365-1-1-300x200.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/AdobeStock_515329182-04-02-2026-19_00_13_795-2048x1365-1-1-1024x683.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/AdobeStock_515329182-04-02-2026-19_00_13_795-2048x1365-1-1-768x512.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/AdobeStock_515329182-04-02-2026-19_00_13_795-2048x1365-1-1-1536x1024.webp 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/AdobeStock_515329182-04-02-2026-19_00_13_795-2048x1365-1-1-600x400.webp 600w\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow p-c\/l gap-c\/l \">\n\t\t\t\n\t<div class=\"flex flex-row flex-wrap gap-c\/s\">\n\t\t\t<span class=\"tag body-small text-text-secondary-aa bg-background-secondary py-c\/xs px-c\/m w-max rounded-[4px]\">\n\t\t\tAnalytics\t\t<\/span>\n\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/nl\/blog\/call-center-tools\/\" aria-label=\"15 Essential Call Center Tools for 2025\">\n\t\t\t\t\t15 Essential Call Center Tools for 2025\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">mrt. 10, 2025<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t<a\t\tclass=\"card-resource__link btn-text-link hover:lg:gap-[32px]\"\n\t\t href=\"https:\/\/www.calabrio.com\/nl\/blog\/call-center-tools\/\" title=\"Read More\" aria-label=\"Read More\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Read 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