{"id":37580,"date":"2025-09-23T16:33:39","date_gmt":"2025-09-23T16:33:39","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/de-lijn-van-karman-overschrijden-de-volgende-grens-in-personeels-en-conversatie-intelligentie\/"},"modified":"2026-02-05T10:47:56","modified_gmt":"2026-02-05T10:47:56","slug":"de-lijn-van-karman-overschrijden-de-volgende-grens-in-personeels-en-conversatie-intelligentie","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/de-lijn-van-karman-overschrijden-de-volgende-grens-in-personeels-en-conversatie-intelligentie\/","title":{"rendered":"De lijn van K\u00e1rm\u00e1n overschrijden: De volgende grens in personeels- en conversatie-intelligentie"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_a87c05b8e13bef0425dbe83e32861d9c\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Personeelsbeheer <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">De lijn van K\u00e1rm\u00e1n overschrijden: De volgende grens in personeels- en conversatie-intelligentie<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_a87c05b8e13bef0425dbe83e32861d9c\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fde-lijn-van-karman-overschrijden-de-volgende-grens-in-personeels-en-conversatie-intelligentie%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fde-lijn-van-karman-overschrijden-de-volgende-grens-in-personeels-en-conversatie-intelligentie%2F&#038;text=De lijn van K\u00e1rm\u00e1n overschrijden: De volgende grens in personeels- en conversatie-intelligentie\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center 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class=\"wysiwyg--small text-text-tertiary-aa\">\n\t\t\t\t\t\t<p>Laten we beginnen<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<a\n\t\t\t\t\thref=\"https:\/\/www.calabrio.com\/nl\/boek-een-demo\/\"\n\t\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s bg-background-secondary rounded-max text-icon-highlight hover:bg-background-ui-action hover:text-white\"\n\t\t\t\t\taria-label=\"Een demo boeken\"\n\t\t\t\t>\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p><span data-contrast=\"auto\">Er is een grens in ons universum die de K\u00e1rm\u00e1n-lijn wordt genoemd, ongeveer 100 kilometer boven de aarde. Daaronder bevinden we ons in het comfort van de atmosfeer, waar vliegtuigen vliegen en de zwaartekracht nog vertrouwd aanvoelt. Maar als je die lijn overschrijdt, ben je officieel in de ruimte, waar de regels voor altijd veranderen, de mogelijkheden zich uitbreiden en het uitzicht anders is dan alles wat je ooit hebt gezien.<\/span><span> <\/span><\/p>\n<p><span> <\/span><\/p>\n<p><span data-contrast=\"auto\">Tijdens Calabrio C3 (Calabrio Customer Connect) in Dallas op 14-16 september stond Raj Shankar, Global Head of Product bij Calabrio, op het podium om over dit idee te praten: de K\u00e1rm\u00e1n-lijn. C3 is Calabrio&#8217;s grootste jaarlijkse gebruikersevenement voor klanten, een plek waar gedurfde idee\u00ebn echte innovatie ontmoeten. De boodschap van Raj was duidelijk: om het contactcenter te transformeren, moeten we de moed hebben om verder te gaan dan de vertrouwde sfeer en ons op nieuw terrein te begeven waar de regels en mogelijkheden totaal anders zijn.<\/span><span> <\/span><\/p>\n<p><span> <\/span><\/p>\n<p><span data-contrast=\"auto\">In veel opzichten is het werk dat we doen niet anders&#8230;<\/span><span> <\/span><\/p>\n<p><span> <\/span><\/p>\n<h2><span data-contrast=\"none\">Onder de streep: Comfort, vertrouwdheid en incrementalisme<\/span><\/h2>\n<p><span data-contrast=\"auto\">Onder de streep blijven&#8221; betekent veilige, stapsgewijze oplossingen bouwen. Ze zijn voorspelbaar, vertrouwd en comfortabel, het zakelijke equivalent van cruisen op 30.000 voet.<\/span><span> <\/span><\/p>\n<p><span data-contrast=\"auto\">In het contactcentrum, <\/span><a href=\"https:\/\/www.calabrio.com\/nl\/producten\/kwaliteitsmanagement\/\"><span data-contrast=\"none\">Kwaliteitsbeheer (QM)<\/span><\/a><span data-contrast=\"auto\"> en traditioneel <\/span><a href=\"https:\/\/www.calabrio.com\/nl\/producten\/personeelsbeheer\/\"><span data-contrast=\"none\">personeelsbeheer (WFM)<\/span><\/a><span data-contrast=\"auto\">  hier zitten. Ze zijn noodzakelijk en waardevol, maar ze opereren binnen de bekende atmosfeer. Ze helpen teams functioneren, maar transformeren het spel nog niet.<\/span><span> <\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">QM is onder de streep: gesprekken beoordelen, prestaties scoren, naleving controleren.<\/span><span> <\/span><\/li>\n<li><span data-contrast=\"auto\">WFM bevindt zich onder de streep: prognoses, planning en het bijhouden van naleving.<\/span><span> <\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Beide zijn kritieke fundamenten. Maar stichtingen alleen lanceren geen raketten.<\/span><span> <\/span><\/p>\n<p><span> <\/span><\/p>\n<h2><span data-contrast=\"none\">Boven de streep: Gedurfde innovatie &amp; oneindige mogelijkheden<\/span><span> <\/span><\/h2>\n<p><span data-contrast=\"auto\">Om echt te innoveren, moet je loskomen van de aantrekkingskracht van &#8220;de vleugels van gisteren&#8221;. Je hebt nieuwe stuwkracht nodig, gedurfde verbeelding en de moed om de grens over te steken naar het onbekende.<\/span><span> <\/span><\/p>\n<p><span data-contrast=\"auto\">Dat is waar Calabrio Conversation Intelligence en Calabrio Workforce Intelligence leven.<\/span><span> <\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Calabrio Gespreksintelligentie<\/span><\/b><span data-contrast=\"auto\"> is boven de streep: In plaats van het handmatig beoordelen van een kleine steekproef van gesprekken, <\/span><a href=\"https:\/\/www.calabrio.com\/nl\/producten\/gespreksintelligentie\/\"><span data-contrast=\"none\">Conversatie Intelligentie<\/span><\/a><span data-contrast=\"auto\">  ontsluit 100% van de interacties met klanten via spraak en digitaal. Het maakt gebruik van AI om thema&#8217;s, sentimenten en opkomende kwesties op schaal weer te geven. Dit betekent dat leiders eindelijk kunnen begrijpen wat klanten echt voelen, wat agenten echt nodig hebben en waar processen kunnen evolueren, niet achteraf, maar in realtime. Het verandert Kwaliteitsmanagement in een proactieve, inzichtgestuurde praktijk.<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Calabrio Workforce Intelligence<\/span><\/b><span data-contrast=\"auto\"> is boven de streep: Aangekondigd tijdens Calabrio C3 2025 in Dallas, <\/span><a href=\"https:\/\/www.calabrio.com\/nl\/producten\/calabrio-workforce-intelligence-wfi-concept-landingspagina\/\"><span data-contrast=\"none\">Werkkracht Intelligentie<\/span><\/a><span data-contrast=\"auto\">  vernieuwt het traditionele Workforce Management. Het voorspelt en plant niet alleen diensten, maar maakt ook gebruik van geavanceerde analyses om gedrag te voorspellen, capaciteit te optimaliseren en een volledig beeld te geven van het welzijn van agenten, prestatietrends en de gezondheid van de organisatie. Door operationele gegevens, het sentiment onder werknemers en AI-gestuurde inzichten samen te brengen, geeft Workforce Intelligence leiders een nieuwe dimensie van zichtbaarheid en controle om zowel de effici\u00ebntie als de werknemerservaring te verbeteren.<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Boven de K\u00e1rm\u00e1n-lijn gelden andere regels. Je bent niet alleen aan het managen &#8211; je bent aan het transformeren. Je plant niet alleen, je anticipeert. Je luistert niet alleen, je begrijpt het ook.<\/span><span> <\/span><\/p>\n<p><span> <\/span><\/p>\n<h2><span data-contrast=\"none\">De moed om over te steken<\/span><span> <\/span><\/h2>\n<p><span data-contrast=\"auto\">De grens overschrijden is niet gemakkelijk. Het vergt doorzettingsvermogen, het nemen van risico&#8217;s en teamwork. Maar als je eenmaal aan de overkant bent, zijn de mogelijkheden eindeloos:<\/span><span> <\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Jij ziet wat anderen niet kunnen zien.<\/span><span> <\/span><\/li>\n<li><span data-contrast=\"auto\">Je herdefinieert de grenzen van wat mogelijk is.<\/span><span> <\/span><\/li>\n<li><span data-contrast=\"auto\">Je reageert niet alleen op verandering, je geeft vorm aan de toekomst.<\/span><span> <\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Dat is precies wat Calabrio doet: contactcentra voorzien van oplossingen die niet alleen gelijke tred houden, maar een sprong voorwaarts maken &#8211; boven en voorbij de K\u00e1rm\u00e1n-lijn.<\/span><span> <\/span><\/p>\n<p><span> <\/span><\/p>\n<p><span data-contrast=\"auto\">Want echte innovatie leeft niet in de atmosfeer van de aarde. Het leeft waar visie en moed elkaar ontmoeten en waar mogelijkheden geen grenzen kennen.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span data-contrast=\"none\">Klaar om boven de streep te gaan?<\/span><span> <\/span><\/h2>\n<p><span data-contrast=\"auto\">Ontdek hoe Calabrio uw contactcentrum kan helpen de K\u00e1rm\u00e1n-lijn te overschrijden. Het verandert de manier waarop u contact maakt met klanten, agenten meer mogelijkheden geeft en de toekomst van werk vormgeeft.<\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">Ontdek meer over Calabrio. <\/span><a href=\"https:\/\/www.calabrio.com\/nl\/boek-een-demo\/\"><span data-contrast=\"none\">Boek vandaag nog een demo<\/span><\/a><span data-contrast=\"auto\"> en zie hoe we groei stimuleren door de intelligentie van mensen, gesprekken en technologie.<\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> \n<style>\n\t[data-theme-block-id=\"block_7164f63fe9073e9b42243885035a5d2d\"] {\n\t\t.featured-resources__wrapper {\n\t\t\tbackground-color: #FFFFFF;\n\t\t}\n\n\t\t.featured-resources__header {\n\t\t\tborder-color: #0C1C47;\n\t\t}\n\n\t\t.featured-resources__headline {\n\t\t\tcolor: #080F21;\n\t\t}\n\n\t\t.featured-resources__description {\n\t\t\tcolor: #344679;\n\t\t}\n\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t.featured-resources__wrapper {\n\t\t\t\tbackground-color: #FFFFFF;\n\t\t\t}\n\n\t\t\t.featured-resources__header {\n\t\t\t\tborder-color: #0C1C47;\n\t\t\t}\n\n\t\t\t.featured-resources__headline {\n\t\t\t\tcolor: #080F21;\n\t\t\t}\n\n\t\t\t.featured-resources__description {\n\t\t\t\tcolor: #344679;\n\t\t\t}\n\t\t}\n\t}\n<\/style>\n\n\t<section\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t\tclass=\"overflow-hidden\"\n\t\tdata-theme-block-id=\"block_7164f63fe9073e9b42243885035a5d2d\"\n\t>\n\t\t<div\n\t\t\tclass=\"container featured-resources__wrapper flex flex-col py-l\/xxl overflow-hidden \">\n\t\t\t<div\n\t\t\t\tclass=\"featured-resources__header flex gap-c\/xl py-c\/l border-t-thick\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\t\t\t\t<div class=\"flex flex-col flex-1 basis-0 gap-c\/m \">\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"featured-resources__headline heading-small\">\n\t\t\t\t\t\tVerwante 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#ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow p-c\/l gap-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/nl\/staat-van-het-contactcenter-2025\/\" aria-label=\"Staat van het Contactcenter 2025\">\n\t\t\t\t\tStaat van het Contactcenter 2025\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">mrt. 25, 2025<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t<a\t\tclass=\"card-resource__link btn-text-link hover:lg:gap-[32px]\"\n\t\t href=\"https:\/\/www.calabrio.com\/nl\/staat-van-het-contactcenter-2025\/\" title=\"Read More\" aria-label=\"Read More\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Read More<\/span>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n<div\n\tclass=\"group card-resource-card flex flex-col rounded-small shadow-md overflow-hidden  swiper-slide !flex !h-auto \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\taspect-[7\/6] 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#ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow p-c\/l gap-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/nl\/hype-cycle-voor-technologieen-voor-klantenservice-en-ondersteuning-2025\/\" aria-label=\"Hype Cycle voor technologie\u00ebn voor klantenservice en ondersteuning, 2025\">\n\t\t\t\t\tHype Cycle voor technologie\u00ebn voor klantenservice en ondersteuning, 2025\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">jul. 30, 2025<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t<a\t\tclass=\"card-resource__link btn-text-link hover:lg:gap-[32px]\"\n\t\t href=\"https:\/\/www.calabrio.com\/nl\/hype-cycle-voor-technologieen-voor-klantenservice-en-ondersteuning-2025\/\" title=\"Read More\" aria-label=\"Read More\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Read More<\/span>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n<div\n\tclass=\"group card-resource-card flex flex-col rounded-small shadow-md overflow-hidden  swiper-slide !flex !h-auto 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rounded-[4px]\">\n\t\t\tAnalytics\t\t<\/span>\n\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/nl\/blog\/call-center-tools\/\" aria-label=\"15 Essential Call Center Tools for 2025\">\n\t\t\t\t\t15 Essential Call Center Tools for 2025\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">mrt. 10, 2025<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t<a\t\tclass=\"card-resource__link btn-text-link hover:lg:gap-[32px]\"\n\t\t href=\"https:\/\/www.calabrio.com\/nl\/blog\/call-center-tools\/\" title=\"Read More\" aria-label=\"Read More\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Read More<\/span>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Move to previous carousel slide<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Move to next carousel slide<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_7164f63fe9073e9b42243885035a5d2d\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":245,"featured_media":40590,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[431],"tags":[438,543,626],"blog-languages":[],"class_list":["post-37580","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-personeelsbeheer","tag-c3-nl","tag-gespreksintelligentie","tag-personeelsinformatie"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>De volgende stap in personeels- en gespreksintelligentie | Calabrio<\/title>\n<meta name=\"description\" content=\"De oplossingen van Calabrio Workforce en Conversation Intelligence brengen de huidige contactcenters voorbij de &quot;K\u00e1rm\u00e1n-lijn&quot; naar innovatief nieuw terrein.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/nl\/blog\/de-lijn-van-karman-overschrijden-de-volgende-grens-in-personeels-en-conversatie-intelligentie\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"De lijn van K\u00e1rm\u00e1n overschrijden: De volgende grens in personeels- en conversatie-intelligentie\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/nl\/blog\/de-lijn-van-karman-overschrijden-de-volgende-grens-in-personeels-en-conversatie-intelligentie\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:published_time\" content=\"2025-09-23T16:33:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-05T10:47:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/09\/138D913E-DDEA-4B08-B37E-0B6B0799C568-scaled.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1419\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Cameron Moore\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@calabrio\" \/>\n<meta name=\"twitter:site\" content=\"@calabrio\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Cameron Moore\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/de-lijn-van-karman-overschrijden-de-volgende-grens-in-personeels-en-conversatie-intelligentie\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/de-lijn-van-karman-overschrijden-de-volgende-grens-in-personeels-en-conversatie-intelligentie\\\/\"},\"author\":{\"name\":\"Cameron Moore\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/person\\\/4d6bfe266c327860fceab23756cc6566\"},\"headline\":\"De lijn van K\u00e1rm\u00e1n overschrijden: De volgende grens in personeels- en 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