{"id":41810,"date":"2025-10-13T15:50:20","date_gmt":"2025-10-13T15:50:20","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/van-spreadsheets-naar-succes-de-coachingsreis-van-allegiance-benefit-plan-management\/"},"modified":"2026-03-05T11:39:59","modified_gmt":"2026-03-05T11:39:59","slug":"van-spreadsheets-naar-succes-de-coachingsreis-van-allegiance-benefit-plan-management","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/van-spreadsheets-naar-succes-de-coachingsreis-van-allegiance-benefit-plan-management\/","title":{"rendered":"Van spreadsheets naar succes: De coachingsreis van Allegiance Benefit Plan Management"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_74ad84b82aad313a67878a7bacfbf444\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Prestatiemanagement <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Van spreadsheets naar succes: De coachingsreis van Allegiance Benefit Plan Management<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_74ad84b82aad313a67878a7bacfbf444\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fvan-spreadsheets-naar-succes-de-coachingsreis-van-allegiance-benefit-plan-management%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fvan-spreadsheets-naar-succes-de-coachingsreis-van-allegiance-benefit-plan-management%2F&#038;text=Van spreadsheets naar succes: De coachingsreis van Allegiance Benefit Plan Management\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary 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xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"flex items-center gap-c\/s pt-c\/m pr-c\/m pb-c\/m pl-c\/l border-thin border-stroke-tertiary\">\n\t\t\t<div class=\"grow\">\n\t\t\t\t\t\t\t\t\t<p class=\"body-medium font-medium\">Een demo boeken<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg--small text-text-tertiary-aa\">\n\t\t\t\t\t\t<p>Laten we beginnen<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<a\n\t\t\t\t\thref=\"https:\/\/www.calabrio.com\/nl\/boek-een-demo\/\"\n\t\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s bg-background-secondary rounded-max text-icon-highlight hover:bg-background-ui-action hover:text-white\"\n\t\t\t\t\taria-label=\"Een demo boeken\"\n\t\t\t\t>\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Op de C3 van dit jaar, Calabrio&#8217;s jaarlijkse gebruikersconferentie, die 14-16 september werd gehouden in Dallas, Texas, werd in een van de opvallende sessies belicht hoe Performance Management in Calabrio ONE de manier verandert waarop contactcenters hun agenten coachen, betrekken en empoweren.<\/p>\n<p>&nbsp;<\/p>\n<p>De sessie, geleid door Terri Kocon (Product Marketing Manager) en Sachin Venkat (Product Manager) van Calabrio, werd tot leven gebracht door een krachtig klantverhaal: Rachel van Allegiance Benefit Plan Management. Rachel, die de leiding heeft over Learning &amp; Development en Quality Assurance, deelde hoe haar team coaching vandaag de dag benadert en waar ze het meest enthousiast over zijn nu ze Performance Management beginnen te gebruiken.<\/p>\n<p>&nbsp;<\/p>\n<h2><\/h2>\n<h2><\/h2>\n<h2>Van spreadsheets naar eenvoud<\/h2>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">Rachel beschreef een scenario dat velen in de zaal bekend voorkwam: coachingprogramma&#8217;s draaien op spreadsheets, Word-documenten en eindeloze e-mail threads. Bij Allegiance wordt elke agent gekoppeld aan een coach die voldoet aan  <\/span><span data-contrast=\"auto\">met <\/span><span data-contrast=\"auto\">maandelijks met hen &#8211; of vaker als de prestaties afnemen of als een agent om extra ondersteuning vraagt.<\/span><span> <\/span><\/p>\n<p><span data-contrast=\"auto\">Hoewel de inzet voor coaching duidelijk was, was het proces verre van effici\u00ebnt:<\/span><span> <\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Statistieken handmatig bijgehouden in meerdere spreadsheets<\/span><\/b><span> <\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Coachingformulieren rondgestuurd via e-mail<\/span><\/b><span> <\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Teamleiders ge\u00efnformeerd door losgekoppelde rapporten<\/span><\/b><span> <\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Het resultaat? Er wordt te veel tijd besteed aan het verzamelen van gegevens en agenten hebben te weinig zicht op hun eigen voortgang.<\/span><span> <\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><\/h2>\n<h2><\/h2>\n<h2>Wat prestatiemanagement met zich meebrengt<\/h2>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">Voor Allegiance is Performance Management het ontbrekende puzzelstuk. Door coaching en prestatiemetingen direct in te bouwen in  <\/span><b><span data-contrast=\"auto\">Calabrio ONE<\/span><\/b><span data-contrast=\"auto\">De oplossing cre\u00ebert een enkel, samenhangend beeld voor agenten, coaches en teamleiders.<\/span><\/p>\n<p><span data-contrast=\"auto\">Rachel benadrukte ook dat klantdoelen kunnen worden ingesteld voor verschillende teams, waarbij de voortgang automatisch wordt bijgehouden voor elke groep, waardoor leiders een duidelijk beeld krijgen van de prestaties op elk niveau.<\/span><span> <\/span><\/p>\n<p><span data-contrast=\"auto\">Rachel benadrukte drie grote voordelen waar ze naar uitkijkt:<\/span><span> <\/span><\/p>\n<ol>\n<li data-leveltext=\"%1.\" data-font=\"GT Walsheim Pro,Times New Roman\" data-listid=\"2\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Transparantie voor agenten<\/span><\/b><span data-contrast=\"auto\">: <\/span><span data-contrast=\"auto\">&#8220;<\/span><span data-contrast=\"auto\">Het ergste is dat je een agent voor coaching binnenhaalt en die zegt, <\/span> <i><span data-contrast=\"auto\">&#8216;Wat? Ik dacht dat ik het geweldig deed.<\/span><\/i> <span data-contrast=\"auto\"> Met Performance Management weten ze altijd precies waar ze aan toe zijn.<\/span><span data-contrast=\"auto\">&#8220;<\/span><span> <\/span><\/li>\n<\/ol>\n<ol>\n<li data-leveltext=\"%1.\" data-font=\"GT Walsheim Pro,Times New Roman\" data-listid=\"2\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Effici\u00ebntie voor leiders<\/span><\/b><span data-contrast=\"auto\">: In plaats van te jongleren met spreadsheets en e-mails, komt alles op \u00e9\u00e9n plek te staan, met duidelijke dashboards en <\/span><span data-contrast=\"auto\">mini<\/span><span data-contrast=\"auto\"> doelen die automatisch de voortgang bijhouden.<\/span><span> <\/span><\/li>\n<\/ol>\n<ol>\n<li data-leveltext=\"%1.\" data-font=\"GT Walsheim Pro,Times New Roman\" data-listid=\"2\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Betrokkenheid en empowerment<\/span><\/b><span data-contrast=\"auto\">: Agenten kunnen hun eigen coachingsessies aanvragen, doelen afstemmen met hun leiders en zich meer gewaardeerd voelen. Zoals Rachel het zei,  <\/span><i><span data-contrast=\"auto\">&#8220;Het helpt de agent echt om zich gewaardeerd te voelen. Ze voelen zich niet gewoon een nummer.&#8221;<\/span><\/i><span> <\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h2><\/h2>\n<h2><\/h2>\n<h2>Een klantgerichte toekomst<\/h2>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">De sessie toonde ook nieuwe innovaties die binnenkort beschikbaar komen:<\/span><span> <\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Slimme coaching die automatisch sessies plant op basis van regels en KPI&#8217;s<\/span><span> <\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Breng je eigen datamogelijkheden in om statistieken zoals CSAT, NPS en oplostijd binnen te halen<\/span><span> <\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">AI-gestuurde coachingsaanbevelingen om verbeteringen te begeleiden op gebieden zoals empathie en behandeltijd<\/span><span> <\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Rachel merkte ook een huidige uitdaging op: Allegiance levert coachingaanbevelingen via Slack- en Teams-berichten, maar deze missen vaak kritische context omdat er geen gekoppelde interacties zijn voor beoordeling. Performance Management lost deze leemte op door aanbevelingen direct te verbinden met de onderliggende interacties, zodat zowel coaches als agenten het &#8220;waarom&#8221; achter de feedback kunnen zien.<\/span><span> <\/span><\/p>\n<p><span data-contrast=\"auto\">Maar het krachtigste moment kwam van Rachels eigen feedback van werknemers:<\/span><span> <\/span><\/p>\n<p><i><span data-contrast=\"auto\">&#8220;Vroeger voelde ik me aan de kant geschoven. Nu voel ik me gezien.&#8221;<\/span><\/i><span> <\/span><\/p>\n<p><span data-contrast=\"auto\">Deze eenvoudige uitspraak onderstreept de kern van Performance Management &#8211; het bouwen van sterkere banden tussen medewerkers, hun doelen en de bedrijfsresultaten die zij aansturen.<\/span><span> <\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><\/h2>\n<h2><\/h2>\n<h2><span class=\"TextRun MacChromeBold SCXW61775712 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW61775712 BCX0\">Prestatiebeheer: Meer dan alleen software<\/span><\/span><span class=\"EOP SCXW61775712 BCX0\"> <\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">Voor Allegiance, en zoveel andere organisaties, is Performance Management meer dan een hulpmiddel. Het is een raamwerk om coaching te vereenvoudigen, betrokkenheid te versterken en een continue succescyclus te voeden. En omdat het is ingebed in de Calabrio ONE suite, is het beschikbaar voor alle Calabrio ONE Cloud klanten &#8211; er zijn geen extra modules of add-ons nodig.<\/span><br \/>\n<span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">Zoals Rachel iedereen op C3 eraan herinnerde, gaat het erom agenten de duidelijkheid en het vertrouwen te geven om te groeien, terwijl leiders de middelen krijgen om hen effectief te begeleiden.<\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><\/h2>\n<h2><\/h2>\n<h2><span class=\"TextRun MacChromeBold SCXW157137724 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW157137724 BCX0\">Een oplossing voor prestatiebeheer die resultaten oplevert<\/span><\/span><span class=\"EOP SCXW157137724 BCX0\" data-ccp-props=\"{}\"> <\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">Calabrio ONE biedt een moderne, uniforme <a href=\"https:\/\/www.calabrio.com\/nl\/producten\/prestatiemanagement\/\">performance management oplossing<\/a> die intu\u00eftief is voor agenten en supervisors, maar toch krachtig genoeg is om aan de behoeften van ondernemingen te voldoen. We verbinden prestatiegegevens, coachingsacties en bedrijfsresultaten, zodat elke inspanning zich vertaalt in meetbare resultaten.<\/span><span> <\/span><\/p>\n<p><span data-contrast=\"auto\">Met Calabrio ONE kun je:<\/span><span> <\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Maak een einde aan versnipperde gegevens en stimuleer naadloze groei<\/span><\/b><span data-contrast=\"auto\">: Vervang losgekoppelde systemen en handmatige workflows door \u00e9\u00e9n enkele bron van waarheid voor prestaties, zodat het eenvoudig is om de voortgang te volgen, de impact van coaching te meten en agenten meer mogelijkheden te geven.<\/span><span> <\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Ontketen intelligentie met gemak<\/span><\/b><span data-contrast=\"auto\">: Combineer AI-gestuurde analyses, geautomatiseerd kwaliteitsbeheer en krachtige coachingstools in \u00e9\u00e9n intu\u00eftief platform, waardoor automatisering en duidelijkheid in elke workflow worden ge\u00efntegreerd.<\/span><span> <\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Zet je mensen op de eerste plaats<\/span><\/b><span data-contrast=\"auto\">: Gebruik de ge\u00efntegreerde agentenportal, <\/span><i><span data-contrast=\"auto\">Mijn Calabrio<\/span><\/i><span data-contrast=\"auto\">om schema&#8217;s, doelen, coaching en evaluaties centraal te stellen, zodat prestatiebeheer een dagelijkse gewoonte wordt.<\/span><span> <\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-aria-posinset=\"4\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Ontsluit sneller waarde met lagere TCO<\/span><\/b><span data-contrast=\"auto\">: Maximaliseer bronnen met snelle goedkeuring en gebruiksvriendelijk ontwerp. Verkrijg inzichten en controle op maat, zonder resources te belasten, zodat uw totale eigendomskosten voorspelbaar laag blijven.<\/span><span> <\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Voor meer informatie over Calabrio Performance Management, <strong><a href=\"https:\/\/www.calabrio.com\/nl\/boek-een-demo\/\">boek vandaag nog een demo!<\/a><\/strong><\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> \n<style>\n\t[data-theme-block-id=\"block_7706313bd7bfe7160c1a56a23a59fe12\"] {\n\t\t.featured-resources__wrapper {\n\t\t\tbackground-color: #FFFFFF;\n\t\t}\n\n\t\t.featured-resources__header {\n\t\t\tborder-color: #0C1C47;\n\t\t}\n\n\t\t.featured-resources__headline {\n\t\t\tcolor: #080F21;\n\t\t}\n\n\t\t.featured-resources__description {\n\t\t\tcolor: #344679;\n\t\t}\n\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t.featured-resources__wrapper {\n\t\t\t\tbackground-color: #FFFFFF;\n\t\t\t}\n\n\t\t\t.featured-resources__header {\n\t\t\t\tborder-color: 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grow flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/nl\/staat-van-het-contactcenter-2025\/\" aria-label=\"Staat van het Contactcenter 2025\">\n\t\t\t\t\tStaat van het Contactcenter 2025\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">mrt. 25, 2025<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t<a\t\tclass=\"card-resource__link btn-text-link hover:lg:gap-[32px]\"\n\t\t href=\"https:\/\/www.calabrio.com\/nl\/staat-van-het-contactcenter-2025\/\" title=\"Read More\" 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data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Report-social-media-image-1.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Report-social-media-image-1.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Report-social-media-image-1.jpg 1200w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Report-social-media-image-1-300x157.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Report-social-media-image-1-1024x535.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Report-social-media-image-1-768x401.jpg 768w\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow p-c\/l gap-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/nl\/hype-cycle-voor-technologieen-voor-klantenservice-en-ondersteuning-2025\/\" aria-label=\"Hype Cycle voor technologie\u00ebn voor klantenservice en ondersteuning, 2025\">\n\t\t\t\t\tHype Cycle voor technologie\u00ebn voor klantenservice en ondersteuning, 2025\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">jul. 30, 2025<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t<a\t\tclass=\"card-resource__link btn-text-link hover:lg:gap-[32px]\"\n\t\t href=\"https:\/\/www.calabrio.com\/nl\/hype-cycle-voor-technologieen-voor-klantenservice-en-ondersteuning-2025\/\" title=\"Read More\" aria-label=\"Read More\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Read More<\/span>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n<div\n\tclass=\"group card-resource-card flex flex-col rounded-small shadow-md overflow-hidden  swiper-slide !flex !h-auto \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\taspect-[7\/6] md:aspect-[176\/171] lg:aspect-[378.666\/342] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/AdobeStock_515329182-04-02-2026-19_00_13_795-2048x1365-1-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/AdobeStock_515329182-04-02-2026-19_00_13_795-2048x1365-1-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/AdobeStock_515329182-04-02-2026-19_00_13_795-2048x1365-1-1.webp 2048w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/AdobeStock_515329182-04-02-2026-19_00_13_795-2048x1365-1-1-300x200.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/AdobeStock_515329182-04-02-2026-19_00_13_795-2048x1365-1-1-1024x683.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/AdobeStock_515329182-04-02-2026-19_00_13_795-2048x1365-1-1-768x512.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/AdobeStock_515329182-04-02-2026-19_00_13_795-2048x1365-1-1-1536x1024.webp 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/AdobeStock_515329182-04-02-2026-19_00_13_795-2048x1365-1-1-600x400.webp 600w\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow p-c\/l gap-c\/l \">\n\t\t\t\n\t<div class=\"flex flex-row flex-wrap gap-c\/s\">\n\t\t\t<span class=\"tag body-small text-text-secondary-aa bg-background-secondary py-c\/xs px-c\/m w-max rounded-[4px]\">\n\t\t\tAnalytics\t\t<\/span>\n\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/nl\/blog\/call-center-tools\/\" aria-label=\"15 Essential Call Center Tools for 2025\">\n\t\t\t\t\t15 Essential Call Center Tools for 2025\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">mrt. 10, 2025<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t<a\t\tclass=\"card-resource__link btn-text-link hover:lg:gap-[32px]\"\n\t\t href=\"https:\/\/www.calabrio.com\/nl\/blog\/call-center-tools\/\" title=\"Read More\" aria-label=\"Read More\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Read More<\/span>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Move to previous carousel slide<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Move to next carousel slide<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_7706313bd7bfe7160c1a56a23a59fe12\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":191,"featured_media":38106,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[637],"tags":[],"blog-languages":[],"class_list":["post-41810","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-prestatiemanagement"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Waarom Allegiance kiest voor Calabrio Performance Management | Calabrio<\/title>\n<meta name=\"description\" content=\"Waarom prestatiebeheer een gamehanger is voor het Contact Center van Allegiance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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