{"id":27760,"date":"2013-08-06T17:16:41","date_gmt":"2013-08-06T17:16:41","guid":{"rendered":"https:\/\/www.calabrio.com\/press\/nieuwste-versies-van-calabrio-workforce-management-en-calabrio-quality-management-zijn-avaya-compliant\/"},"modified":"2025-10-30T05:14:32","modified_gmt":"2025-10-30T05:14:32","slug":"nieuwste-versies-van-calabrio-workforce-management-en-calabrio-quality-management-zijn-avaya-compliant","status":"publish","type":"press","link":"https:\/\/www.calabrio.com\/nl\/press\/nieuwste-versies-van-calabrio-workforce-management-en-calabrio-quality-management-zijn-avaya-compliant\/","title":{"rendered":"Nieuwste versies van Calabrio Workforce Management en Calabrio Quality Management zijn &#8220;Avaya Compliant&#8221;."},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_84b242784c8430e3c537c88eccb77475\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Nieuwste versies van Calabrio Workforce Management en Calabrio Quality Management zijn &#8220;Avaya Compliant&#8221;.<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_84b242784c8430e3c537c88eccb77475\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fpress%2Fnieuwste-versies-van-calabrio-workforce-management-en-calabrio-quality-management-zijn-avaya-compliant%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fpress%2Fnieuwste-versies-van-calabrio-workforce-management-en-calabrio-quality-management-zijn-avaya-compliant%2F&#038;text=Nieuwste versies van Calabrio Workforce Management en Calabrio Quality Management zijn &#8220;Avaya Compliant&#8221;.\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fpress%2Fnieuwste-versies-van-calabrio-workforce-management-en-calabrio-quality-management-zijn-avaya-compliant%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p style=\"text-align: left\"><i style=\"color: #444444\">Calabrio Workforce en Quality Management oplossingen zijn compatibel met de belangrijkste contact center oplossingen van Avaya<\/i><\/p>\n<p>&nbsp;<\/p>\n<p style=\"color: #444444\"><strong>Minneapolis, MN &#8211;<\/strong> Calabrio, Inc., een toonaangevende leverancier van <a style=\"color: #743399\" href=\"https:\/\/www.calabrio.com\/nl\/\">software voor personeelsoptimalisatie en -analyse<\/a> voor contactcentra, kondigde vandaag aan dat de nieuwste versies van Calabrio Workforce Management en Calabrio Quality Management compatibel zijn met de belangrijkste contactcenteroplossingen van Avaya, een wereldwijde leverancier van software en diensten voor zakelijke samenwerking en communicatie.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"color: #444444\">Calabrio Workforce Management en Calabrio Quality Management oplossingen zijn krachtige elementen van de Calabrio ONE\u00ae Web 2.0 gebaseerde Workforce Optimization software suite. Calabrio Workforce Management optimaliseert de toolsets voor elke gebruikersrol, zodat managers effici\u00ebnter kunnen voorspellen en plannen, onnodige ondersteuning kunnen verminderen en de middelen kunnen beperken. Calabrio Quality Management software beschikt over zeer schaalbare spraak- en schermregistratie en -evaluatie om gebruikers op alle locaties te ondersteunen en consistentie in de hele organisatie mogelijk te maken. Het Calabrio ONE platform biedt flexibiliteit, eenvoud en optimalisatie bij het beheren van klantinteracties en omvat gespreksopname, kwaliteitsbeheer, personeelsbeheer, spraakanalyse, desktopanalyse en prestatiedashboards. Calabrio Workforce Management is door Avaya getest op compatibiliteit met Avaya Call Management System release 17, en Calabrio Quality Management is door Avaya getest op compatibiliteit met Avaya Aura\u00ae Communication Manager release 6.2 en Avaya Aura\u00ae Application Enablement Services release 6.2.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"color: #444444\">&#8220;Innovaties die gebouwd zijn op open, op standaarden gebaseerde platforms helpen bedrijven om nieuwe technologie eenvoudig en kosteneffectief te integreren en nieuwe mogelijkheden te ontdekken om de waarde van hun communicatie-infrastructuur uit te breiden&#8221;, zegt Matt Matsui, vice president product en marketing bij Calabrio. &#8220;Calabrio vereenvoudigt activiteiten in het contact center met intelligente, gebruikersgerichte software die tegemoet komt aan de individuele behoeften van elk van onze klanten. Dankzij de compatibiliteit met Avaya kunnen onze klanten gerust zijn dat ze de waardevolle kernapplicaties van Calabrio kunnen gebruiken en kunnen samenwerken met de nieuwste Avaya-oplossingen.&#8221;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"color: #444444\">Calabrio is een Technology Partner in het Avaya DevConnect-programma &#8211; een initiatief om innovatieve producten van derden te ontwikkelen, op de markt te brengen en te verkopen die samenwerken met Avaya-technologie en de waarde van de investering van een bedrijf in zijn netwerk vergroten. Het Avaya DevConnect-programma stelt bedrijven in staat om met vertrouwen best-in-class mogelijkheden aan hun netwerk toe te voegen, de implementatie van nieuwe toepassingen te versnellen en zowel de complexiteit van het netwerk als de implementatiekosten te verlagen.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"color: #444444\">&#8220;Technology Partners zoals Calabrio helpen Avaya bij het leveren van technologie en tools voor betere bedrijfsprocessen&#8221;, zegt Eric Rossman, vice president, Developer Relations, Avaya. &#8220;De Calabrio ONE workforce optimization suite, die wordt aangedreven door Avaya Speech Analytics technologie, vereenvoudigt de kwaliteit van klantinteracties en het monitoren van prestaties.&#8221;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"color: #444444\"><b style=\"color: #000000\"><\/b><strong style=\"color: #000000\">Over Avaya<br style=\"color: #444444\"><\/strong>Avaya is een wereldwijde leverancier van zakelijke samenwerkings- en communicatieoplossingen, die unified communications, contactcenters, netwerken en aanverwante diensten levert aan bedrijven van elke omvang over de hele wereld. Ga voor meer informatie naar <a style=\"color: #743399\" href=\"https:\/\/www.avaya.com\/en\/\">www.avaya.com.<\/a> Ga voor meer informatie over het Avaya DevConnect-programma naar <a style=\"color: #743399\" href=\"https:\/\/www.avaya.com\/devconnect\">www.avaya.com\/devconnect.<\/a><\/p>\n<p>&nbsp;<\/p>\n<p style=\"color: #444444\"><strong style=\"color: #000000\">Over Calabrio, Inc.<br style=\"color: #444444\"><\/strong>Calabrio, Inc. ontwikkelt en verkoopt Calabrio ONE\u00ae, een uitgebreide suite van contact center software voor personeelsoptimalisatie die eenvoudig te implementeren, te gebruiken en te onderhouden is. Calabrio ONE omvat gespreksopname, kwaliteitsborging, personeelsbeheer, spraakanalyse, desktopanalyse en prestatiegebaseerde dashboards en rapportage. Calabrio ONE is flexibel &#8211; het biedt productbundels en add-ons die het klanten gemakkelijk maken om vandaag te beginnen met de juiste set applicaties en functies voor hun bedrijf, en vervolgens voort te bouwen op hun succes met nieuwe applicaties en functies naarmate hun bedrijf groeit en hun behoeften evolueren. Calabrio ONE is gebouwd op een moderne Web 2.0-gebaseerde architectuur waarmee het contact center eenvoudig nieuwe applicaties kan integreren en de desktop toolset kan personaliseren en optimaliseren voor elke gebruiker &#8211; agents, supervisors, managers, kenniswerkers en leidinggevenden. Calabrio is Technology Partner in het Avaya DevConnect-programma. Vind nieuws en informatie op <a style=\"color: #743399\" href=\"https:\/\/www.calabrio.com\/nl\/\">www.calabrio.com.<\/a><\/p>\n<p>&nbsp;<\/p>\n<p style=\"color: #444444\">Volg Calabrio op Twitter: <a style=\"color: #743399\" href=\"https:\/\/www.twitter.com\/calabrio\">https:\/\/www.twitter.com\/calabrio<\/a><\/p>\n<p>&nbsp;<\/p>\n<p style=\"color: #444444\">Calabrio, Calabrio One en het Calabrio logo zijn geregistreerde handelsmerken of handelsmerken van Calabrio, Inc. Alle andere handelsmerken die in dit document worden genoemd, zijn eigendom van hun respectieve eigenaars.<\/p>\n<p style=\"color: #444444\">\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":308,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","press_category":[],"class_list":["post-27760","press","type-press","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Nieuwste versies van Calabrio Workforce Management en Calabrio Quality Management zijn &quot;Avaya Compliant&quot;. | Calabrio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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