{"id":27836,"date":"2023-10-23T08:55:29","date_gmt":"2023-10-23T08:55:29","guid":{"rendered":"https:\/\/www.calabrio.com\/press\/calabrio-customer-connect-c3-2023-activeert-contactcentra-van-vandaag-voor-een-ai-aangedreven-toekomst\/"},"modified":"2025-05-05T05:23:26","modified_gmt":"2025-05-05T05:23:26","slug":"calabrio-customer-connect-c3-2023-activeert-contactcentra-van-vandaag-voor-een-ai-aangedreven-toekomst","status":"publish","type":"press","link":"https:\/\/www.calabrio.com\/nl\/press\/calabrio-customer-connect-c3-2023-activeert-contactcentra-van-vandaag-voor-een-ai-aangedreven-toekomst\/","title":{"rendered":"Calabrio Customer Connect (C3) 2023 activeert contactcentra van vandaag voor een AI-aangedreven toekomst"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_f335691ae679661a1729367436c9abb5\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Calabrio Customer Connect (C3) 2023 activeert contactcentra van vandaag voor een AI-aangedreven toekomst<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" 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class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fpress%2Fcalabrio-customer-connect-c3-2023-activeert-contactcentra-van-vandaag-voor-een-ai-aangedreven-toekomst%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fpress%2Fcalabrio-customer-connect-c3-2023-activeert-contactcentra-van-vandaag-voor-een-ai-aangedreven-toekomst%2F&#038;text=Calabrio Customer Connect (C3) 2023 activeert contactcentra van vandaag voor een AI-aangedreven toekomst\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s 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0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h2 class=\"wp-block-heading has-large-font-size\">Jaarlijkse conferentie verwelkomt klantenservice-gemeenschap in Calabrio&#8217;s huis van innovatie en klantensucces<\/h2>\n<\/div><div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><div class=\"wpb-content-wrapper\">\n<p><strong>Minneapolis, MN &#8211; 23 oktober 2023 &#8211;<\/strong> Calabrio, the workforce performance company, ontvangt klanten, partners en industrieleiders op <a href=\"https:\/\/www.calabriocustomerconnect.com\/\">Calabrio Customer Connect (C3)<\/a> in Minneapolis, 22-25 oktober 2023. Het thema van de conferentie, die wordt gehouden in de hoofdplaats van Calabrio, is &#8220;Activeren&#8221;. Het evenement wordt gesponsord door een recordaantal technologiepartners, er zijn meer dan 50 educatieve sessies, netwerkmogelijkheden en live succesverhalen van toonaangevende merken zoals Best Buy, UAB Medicine en Zappos.com.<\/p>\n<p>&nbsp;<\/p>\n<p>&#8220;Ik ben energiek en trots om onze Calabrio klanten- en partnergemeenschap te verwelkomen op C3 2023,&#8221; zei <a href=\"https:\/\/www.calabrio.com\/about-calabrio\/ourteam\/\">Kevin Jones<\/a>, president en CEO van Calabrio. &#8220;Met de snelle verschuiving naar cloud, omnichannel service en AI-empowered operations is het een cruciaal moment om klanten de kans te bieden hun productkennis te activeren, succesverhalen te delen en de toekomst van klantervaring te omarmen.&#8221;<\/p>\n<p>&nbsp;<\/p>\n<p>Op de eerste dag stond het managementteam van Calabrio op het C3-podium voor de openingssessie &#8220;Activeer de toekomst van uw contactcentrum&#8221;. De sessie volgt op de lancering van Calabrio&#8217;s jaarlijkse rapport, <a href=\"https:\/\/www.calabrio.com\/nl\/2023-staat-van-het-contact-center-rapport\/\">&#8220;State of the Contact Center 2023: Activating the Agent of the Future&#8221;<\/a> dat de komende evolutie van het contact center landschap belicht met 97% van de wereldwijde respondenten die geloven dat AI-ontwikkelingen het landschap van de klantenservice in de komende 10 jaar zullen veranderen.<\/p>\n<p>&nbsp;<\/p>\n<p>De keynote, afgetrapt door Jones, schetste zijn unieke visie voor Calabrio en de toekomst van het contact center en zijn agenten. <a href=\"https:\/\/www.calabrio.com\/about-calabrio\/ourteam\/\">Joel Martins<\/a>, CTO, benadrukte het werkelijke potentieel van AI en hoe de kracht van true-cloud contact center-technologie kan worden ingezet om eindklanten tevreden te stellen. <a href=\"https:\/\/www.calabrio.com\/about-calabrio\/ourteam\/\">Dave Orstad<\/a>, SVP van Professional Services en Support, gaf een kijkje in de trends op het gebied van klantervaring in 2024 en daarna en hoe de digitale transformatie van service gedreven door AI kan worden beheerd.<\/p>\n<p>&nbsp;<\/p>\n<p>Volg de laatste inzichten en gebeurtenissen bij C3 op Calabrio&#8217;s <a href=\"https:\/\/www.linkedin.com\/company\/calabrio-inc\">LinkedIn<\/a> en <a href=\"https:\/\/twitter.com\/calabrio\">Twitter<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Over Calabrio<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio is een vertrouwde bondgenoot van toonaangevende merken. De Calabrio ONE workforce performance suite is de digitale basis van een klantgericht contact center en helpt menselijke interacties te verrijken en te begrijpen, waardoor uw contact center als merkbewaker kan fungeren. We maximaliseren de prestaties van agenten, overtreffen de verwachtingen van klanten en vergroten de effici\u00ebntie van het personeelsbestand met behulp van gekoppelde gegevens, AI-gebaseerde analyses, geautomatiseerd personeelsbeheer en gepersonaliseerde coaching. Alleen Calabrio ONE verenigt oplossingen voor workforce optimization (WFO), agent engagement en business intelligence in een true cloud, volledig ge\u00efntegreerde suite die zich aanpast aan uw bedrijf.<\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio, Calabrio ONE en het Calabrio logo zijn geregistreerde handelsmerken of handelsmerken van Calabrio, Inc. Alle andere handelsmerken die in dit document worden genoemd, zijn eigendom van hun respectieve eigenaars.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Mediacontact<br \/>\n<\/strong>Alyssa Fishwick<br \/>\nalyssa.fishwick@calabrio.com<\/p>\n<\/div>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":212,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","press_category":[],"class_list":["post-27836","press","type-press","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Calabrio Customer Connect (C3) 2023 activeert contactcentra van vandaag voor een AI-aangedreven toekomst | Calabrio<\/title>\n<meta name=\"description\" content=\"Jaarlijkse conferentie verwelkomt klantenservice-gemeenschap in Calabrio&#039;s huis van innovatie en 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