{"id":27843,"date":"2024-05-07T07:22:04","date_gmt":"2024-05-07T07:22:04","guid":{"rendered":"https:\/\/www.calabrio.com\/press\/insights-de-nieuwe-ai-aangedreven-business-intelligence-tool-van-calabrio-versnelt-de-omzetting-van-gegevens-in-bruikbare-informatie\/"},"modified":"2025-10-30T05:11:27","modified_gmt":"2025-10-30T05:11:27","slug":"insights-de-nieuwe-ai-aangedreven-business-intelligence-tool-van-calabrio-versnelt-de-omzetting-van-gegevens-in-bruikbare-informatie","status":"publish","type":"press","link":"https:\/\/www.calabrio.com\/nl\/press\/insights-de-nieuwe-ai-aangedreven-business-intelligence-tool-van-calabrio-versnelt-de-omzetting-van-gegevens-in-bruikbare-informatie\/","title":{"rendered":"Insights, de nieuwe AI-aangedreven Business Intelligence Tool van Calabrio, versnelt de omzetting van gegevens in bruikbare informatie"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_4208117da6b08b58c1dc8f8cbfec828b\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Insights, de nieuwe AI-aangedreven Business Intelligence Tool van Calabrio, versnelt de omzetting van gegevens in bruikbare informatie<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_4208117da6b08b58c1dc8f8cbfec828b\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: aangepastepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div 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2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fpress%2Finsights-de-nieuwe-ai-aangedreven-business-intelligence-tool-van-calabrio-versnelt-de-omzetting-van-gegevens-in-bruikbare-informatie%2F&#038;text=Insights, de nieuwe AI-aangedreven Business Intelligence Tool van Calabrio, versnelt de omzetting van gegevens in bruikbare 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justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h2 class=\"wp-block-heading has-large-font-size\">Volledig ge\u00efntegreerde cloudoplossing voor contactcentra biedt snelle, naadloze toegang tot gegevens en analyses<\/h2>\n<\/div><div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><div class=\"wpb-content-wrapper\">\n<p><strong>Minneapolis, MN &#8211; 7 mei 2024 -Vandaag<\/strong>introduceerde Calabrio, het bedrijf dat zich richt op de prestaties van werknemers, Insights, een geavanceerde BI-oplossing (Business Intelligence) die is ge\u00efntegreerd in <a href=\"https:\/\/www.calabrio.com\/nl\/producten\/calabrio-een\/\">Calabrio ONE<\/a>. Calabrio ONE is de enige workforce engagement management (WEM) oplossing met artificial intelligence (AI) aangedreven analytics en BI ingebouwd in de kern, en de Insights update is de laatste in Calabrio&#8217;s pijplijn van innovatieve WEM oplossingen.<\/p>\n<p>&nbsp;<\/p>\n<p>&#8220;Contactcenters hebben snelle, nauwkeurige en informatieve resultaten nodig om hun prestaties te verbeteren&#8221;, zegt Joel Martins, CTO en Interim CEO van Calabrio. &#8220;Insights versnelt het proces om analyses om te zetten in impact en biedt toegankelijke, bruikbare informatie en een sneller rendement op investering.&#8221;<\/p>\n<p>&nbsp;<\/p>\n<p>Om de prestaties van contactcentra te verbeteren, moeten organisaties hun gegevens goed begrijpen. Insights maakt gebruik van de nieuwste cloudtechnologie in de sector en biedt sneller toegang tot meer functies en versnelt selfservice en AI-gestuurde kennis voor iedereen. De functionaliteit die Insights uniek maakt, omvat:<\/p>\n<ul>\n<li><strong>Vereenvoudigde analyse:<\/strong> Gebruikers hebben toegang tot WEM en interactiegegevens in een verenigde BI-oplossing, waardoor meerdere applicaties overbodig worden. Insights voorspelt trends, identificeert uitschieters en legt snel de hoofdoorzaken bloot; interactief onderzoek, ad-hoc query&#8217;s en analyses ter plekke zijn naadloos.<\/li>\n<li><strong>Gebruiksgemak:<\/strong> Met Insights kunnen niet-technische gebruikers hun eigen rapporten en dashboards bouwen zonder afhankelijk te zijn van de hulp van IT of gegevensanalisten, waardoor de autonomie toeneemt en de besluitvorming wordt versneld. Ook de trainingstijd is korter in vergelijking met andere BI-producten.<\/li>\n<li><strong>Verbetert teamwerk:<\/strong> Met Insights kunnen teamleden dashboards en bruikbare informatie veilig versturen, wat de dialoog en co\u00f6rdinatie tussen gebruikers en afdelingen bevordert.<\/li>\n<\/ul>\n<p>Insights vervangt de huidige suite-brede rapportageoplossing, Data Explorer, en biedt klanten van Calabrio de meest moderne, intu\u00eftieve BI-tool. Insights is wereldwijd beschikbaar, in alle cloudregio&#8217;s, vanaf 30 mei 2024 en is een van de nieuwe toevoegingen aan de Calabrio productsuite die is ontworpen om een uitgebreide set AI-oplossingen voor contactcentra te bieden. Deze lancering volgt op Calabrio&#8217;s <a href=\"https:\/\/www.businesswire.com\/news\/home\/20240109991420\/en\/Calabrio-Acquires-AI-and-Bot-Analytics-Company-Wysdom-to-Revolutionize-the-Customer-Experience\">acquisitie van Wysdom.ai<\/a> en de release van Interaction Summary, dat als doel heeft de productiviteit van contactcenters te verbeteren door middel van AI. Calabrio heeft een robuuste pijplijn van next-gen producten die in 2024 in premi\u00e8re gaan.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Over Calabrio<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio is een vertrouwde bondgenoot van toonaangevende merken. De Calabrio ONE workforce performance suite is de digitale basis van een klantgericht contact center en helpt menselijke interacties te verrijken en te begrijpen, waardoor uw contact center als merkbewaker kan fungeren. We maximaliseren de prestaties van agenten, overtreffen de verwachtingen van klanten en vergroten de effici\u00ebntie van het personeelsbestand met behulp van gekoppelde gegevens, AI-gebaseerde analyses, geautomatiseerd personeelsbeheer en gepersonaliseerde coaching. Alleen Calabrio ONE verenigt oplossingen voor workforce optimization (WFO), agent engagement en business intelligence in een cloud-native, volledig ge\u00efntegreerde suite die zich aanpast aan uw bedrijf.<\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio, Calabrio ONE en het Calabrio logo zijn geregistreerde handelsmerken of handelsmerken van Calabrio, Inc. Alle andere handelsmerken die in dit document worden genoemd, zijn eigendom van hun respectieve eigenaars. Volg ons op <a href=\"https:\/\/www.linkedin.com\/company\/calabrio-inc\/\">LinkedIn<\/a>. Volg ons op <a href=\"https:\/\/twitter.com\/Calabrio\">X<\/a>.<\/p>\n<\/div>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":191,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","press_category":[],"class_list":["post-27843","press","type-press","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Insights, de nieuwe AI-aangedreven Business Intelligence Tool van Calabrio, versnelt de omzetting van gegevens in bruikbare informatie | Calabrio<\/title>\n<meta name=\"description\" content=\"Volledig ge\u00efntegreerde cloudoplossing voor contactcentra biedt snelle, naadloze toegang tot gegevens en analyses\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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