{"id":27846,"date":"2024-07-30T07:01:10","date_gmt":"2024-07-30T07:01:10","guid":{"rendered":"https:\/\/www.calabrio.com\/press\/calabrio-en-five9-bundelen-krachten-om-contact-center-operations-te-moderniseren\/"},"modified":"2025-10-07T05:59:28","modified_gmt":"2025-10-07T05:59:28","slug":"calabrio-en-five9-bundelen-krachten-om-contact-center-operations-te-moderniseren","status":"publish","type":"press","link":"https:\/\/www.calabrio.com\/nl\/press\/calabrio-en-five9-bundelen-krachten-om-contact-center-operations-te-moderniseren\/","title":{"rendered":"Calabrio en Five9 bundelen krachten om Contact Center Operations te moderniseren"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_56ed753dd8f19c38a51fefc2bb9803e9\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Calabrio en Five9 bundelen krachten om Contact Center Operations te moderniseren<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_56ed753dd8f19c38a51fefc2bb9803e9\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and 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hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fpress%2Fcalabrio-en-five9-bundelen-krachten-om-contact-center-operations-te-moderniseren%2F&#038;text=Calabrio en Five9 bundelen krachten om Contact Center Operations te moderniseren\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fpress%2Fcalabrio-en-five9-bundelen-krachten-om-contact-center-operations-te-moderniseren%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h2 class=\"wp-block-heading has-large-font-size\">Klantgerichte integratie bevordert de industrie met realtime audiostreaming<\/h2>\n<\/div><div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><div class=\"wpb-content-wrapper\">\n<p><strong>MINNEAPOLIS &#8211; 30 JULI 2024<\/strong> &#8211; <a href=\"https:\/\/www.calabrio.com\/nl\/\">Calabrio<\/a>, een toonaangevend bedrijf op het gebied van workforce performance, kondigt met trots een nieuwe generatie integratie aan met Five9, leverancier van het Intelligent CX Platform. Als Five9 Select-partner biedt Calabrio nu <a href=\"https:\/\/www.calabrio.com\/nl\/producten\/kwaliteitsmanagement\/?utm_source=PR_Padilla&#038;utm_medium=other&#038;utm_campaign=always_on\">Quality Management<\/a> (QM) en <a href=\"https:\/\/www.calabrio.com\/nl\/producten\/interactie-analyse\/?utm_source=PR_Padilla&#038;utm_medium=other&#038;utm_campaign=always_on\">Analytics-mogelijkheden<\/a> die worden aangestuurd door Five9 VoiceStream, een nieuwe real-time audio- en metadata-streamingdienst.<\/p>\n<p>&nbsp;<\/p>\n<p>&#8220;Het succes van onze klanten is de drijfveer achter Calabrio&#8217;s voortdurende investeringen in innovatie. Five9 deelt deze toewijding om bedrijven te helpen zich te ontwikkelen in een steeds veranderende klantgerichte omgeving,&#8221; zegt Joel Martins, Chief Technology Officer en Interim Chief Executive Officer van Calabrio. &#8220;Dankzij deze samenwerking kunnen onze klanten uitzonderlijke ervaringen leveren, de tevredenheid van agenten verhogen en de operationele effici\u00ebntie verbeteren.&#8221;<\/p>\n<p>&nbsp;<\/p>\n<p>De integratie levert een groot aantal voordelen op voor Five9 klanten met een virtueel call center (VCC), waaronder enterprise-grade Call Recording, Quality Management, AI-gedreven Analytics en Workforce Management (WFM) &#8211; allemaal ondersteund en gecertificeerd door Calabrio en Five9. Door gebruik te maken van Five9 VoiceStream&#8217;s unieke real-time audio en metadata streaming, overtreft deze samenwerking concurrenten die alleen audio records en metadata leveren na de interactie met de klant.<\/p>\n<p>&nbsp;<\/p>\n<p>&#8220;Innovatie is essentieel voor moderne contactcenters. De introductie van real-time audiostreaming via Five9 VoiceStream markeert een belangrijke mijlpaal in de industrie,&#8221; voegt Dan Burkland, President, Five9 toe. &#8220;Calabrio is een gevestigde leider op het gebied van workforce engagement management en brengt een lange geschiedenis van klantbetrokkenheid met zich mee. Samen stellen we contactcenters in staat om onge\u00ebvenaarde effici\u00ebntie, flexibiliteit en prestaties te bereiken.&#8221;<\/p>\n<p>&nbsp;<\/p>\n<p>Nutrisystem, een vroege beta-tester van Five9&#8217;s VoiceStream voor real-time audiostreaming, had te maken met uitdagingen in het contactcenter op het gebied van personeelsplanning en kwaliteitsbeheerprocessen als gevolg van handmatige taken en losgekoppelde informatie. Met behulp van Calabrio ONE heeft Nutrisystem haar contact center activiteiten gemoderniseerd en geautomatiseerd. De Calabrio en Five9 integratie resulteerde in een naadloze streaming van gespreksopnamen naar Calabrio ONE voor AI-gebaseerd kwaliteitsbeheer en analyse. Personeelsplanners beschikken ook over geavanceerde, AI-ondersteunde prognose- en geautomatiseerde planningstools om effici\u00ebnter prognoses en planningen op te stellen. Nutrisystem beschikt nu over verbeterde analyses, een beter inzicht in de klantervaring en een toename van de productiviteit van het contactcenter met 67%.<\/p>\n<p>&nbsp;<\/p>\n<p>Ga voor meer informatie en integratiedetails naar: <a href=\"https:\/\/www.calabrio.com\/five9-calabrio\/\">https:\/\/www.calabrio.com\/five9-calabrio\/<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Over Calabrio<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio is een vertrouwde bondgenoot van toonaangevende merken. De Calabrio ONE workforce performance suite is de digitale basis van een klantgericht contact center en helpt menselijke interacties te verrijken en te begrijpen, waardoor uw contact center als merkbewaker kan fungeren. We maximaliseren de prestaties van agenten, overtreffen de verwachtingen van klanten en vergroten de effici\u00ebntie van het personeelsbestand met behulp van gekoppelde gegevens, AI-gebaseerde analyses, geautomatiseerd personeelsbeheer en gepersonaliseerde coaching. Alleen Calabrio ONE verenigt oplossingen voor workforce optimization (WFO), agent engagement en business intelligence in een cloud-native, volledig ge\u00efntegreerde suite die zich aanpast aan uw bedrijf.<\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio, Calabrio ONE en het Calabrio logo zijn geregistreerde handelsmerken of handelsmerken van Calabrio, Inc. Alle andere handelsmerken die in dit document worden genoemd, zijn eigendom van hun respectieve eigenaars. Volg ons op <a href=\"https:\/\/www.linkedin.com\/company\/calabrio-inc\/\">LinkedIn<\/a>. Volg ons op <a href=\"https:\/\/twitter.com\/Calabrio\">X<\/a>.<\/p>\n<\/div>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":191,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","press_category":[],"class_list":["post-27846","press","type-press","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>G2 Summer Report benadrukt Calabrio ONE als toonaangevende WFM-oplossing | Calabrio<\/title>\n<meta name=\"description\" content=\"Ontdek hoe Calabrio en Five9 samenwerken om contactcenteractiviteiten te transformeren met geavanceerde oplossingen. 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