Learn how businesses can better tap into and use the reliable, unbiased voice of the customer (VoC) data collected by their contact centre.
Watch this webinar to learn how AI will become integrated within the contact center environments of the future.
Watch this webinar to learn how to get your contact center data in the game and score a big ROI from your customer intelligence data.
How do you harness speech, text and desktop analytics to make data-driven decisions for your business? In this webinar, learn practical tips, use cases and success stories on how to use contact [...]
This session will cover practical tips to help you create intelligence from your contact center data and share it across your organization.
Learn how contact centers are using gamification to addressing such issues as agent turnover, job satisfaction, and career development in order to better retain Millenial agents.