Consumer Needs vs Contact Center Beliefs
Join our webinar to learn about the results of Calabrio's 2022 State of the Contact Center research—and create an action plan for what contact centers need to do next for true brand guardianship.
True-Cloud Solutions – What Are They and Why They Matter
There may seem like an overwhelming number of new and established cloud solutions to consider. But not all cloud solutions are created equal!
Cazoo’s Route to Increased Agent Productivity & Happiness with Calabrio WFM
Automated WFM Solution Enables Cazoo to Handle tens of Thousands of Voice Calls and Live Chat Conversations a Month as Contact Centre Workforce Doubles in Size
Service Level: How to avoid losing and deliver solid consistent performance, keeping your customers happy!
Watch Calabrio’s Hussein Kamel as he discusses Service Level and how to secure solid service delivery over time.
Calabrio Speech Analytics – The Power of One
With customer interaction analytics, you can finally see the full picture of your customer experience.
Forrester Insights: Implementing a Future-Fit Global Workforce Strategy
Listen to Vasupradha Srinivasan, Senior Analyst at Forrester, and lead author of The Forrester Wave™: Workforce Optimization Platforms, Q4 2021, for interesting insights on market trends, [...]
Creating the Engaged Agent
Watch part one of our Performance Management series, discussing how to create the engaged agent by using data to measure performance and ensure quality.
What’s New with Calabrio ONE?
Watch the Calabrio Product Marketing and Product Knowledge teams for our Calabrio ONE release summary Webinar.
