By Katie Konrath In Posted September 19, 2018The Danger of DigitalNew study reveals what companies must focus on first to meet customer expectations for digital service. READ MORE
By Katie Konrath In Posted August 9, 2018The European Contact Centre Decision-Makers’ GuideDownload this new annual report to learn more about the state of the European contact centre environment. READ MORE
By Katie Konrath In Posted August 6, 2018The UK Customer Experience Decision-Makers’ Guide 2018Download this new annual report on the CX strategy and technology in UK organisations. READ MORE
By Katie Konrath In Posted August 1, 2018Enhancing Agent Engagement: 5 WEM Strategies to Drive Better Customer Experience from the Inside OutDifferentiate your workforce by implementing these 5 strategies to boost agent engagement, improve retention and enhance skill development. READ MORE
By Katie Konrath In Posted July 12, 2018Are You Listening? The Truth About What Customers Want in a Digital WorldLearn how modern day technology affects the modern day consumer. Is your brand listening? READ MORE
By Katie Konrath In Posted June 26, 2018Financial Institutions: 9 Strategies to Improve the Customer ExperienceFinancial Institutions: Download our ebook to learn 9 strategies to Improve the customer experience. READ MORE
By Katie Konrath In Posted June 26, 2018Healthcare Organizations: 7 Ways Healthcare Systems Can Improve the Patient ExperienceHealthcare Organizations: Download our ebook to learn 7 ways healthcare systems can Improve the patient experience. READ MORE
By Katie Konrath In Posted June 26, 2018Insurance Companies: 8 Strategies to Improve the Customer ExperienceInsurance Companies: Download our ebook to learn 8 strategies to improve your customer experience. READ MORE
By Katie Konrath In Posted June 26, 2018Utility Providers: 6 Strategies to Improve the Customer ExperienceUtility Providers: Download our ebook to learn 6 strategies to improve your customer experience. READ MORE
By Katie Konrath In Posted June 26, 2018Airlines: 7 Strategies to Improve the Customer ExperienceAirlines: Download our ebook to learn 7 strategies to improve your customer experience. READ MORE
