Watch this webinar to learn how to get your contact center data in the game and score a big ROI from your customer intelligence data.
Cygnific saves 30 man-hours per week with Calabrio's advanced contact center reporting tool.
How do you harness speech, text and desktop analytics to make data-driven decisions for your business? In this webinar, learn practical tips, use cases and success stories on how to use contact [...]
Are you measuring the right performance metrics in your contact center? Find out what it takes to set KPIs that reflect the goals of your organization and learn the most common mistakes to avoid.
Watch this webinar with Forrester analyst Ian Jacobs to learn how contact centers are using managed analytics services to gather customer insights.