Customer Experience

Contact centers are at the forefront of remote-based work and Artificial Intelligence—modernizations that are here to stay. But how does the agent of the future fit in, who are they, and how to [...]

Hospitals with improved patient satisfaction can realize up to $5.4M additional revenue annually.*

97% of consumers say contact center interactions impact brand loyalty and revenue. Discover more key findings in our annual report.

Takisha Harper, workforce manager at TrialCard, explains how they use Calabrio on a day-to-day basis

Calabrio WFM powers innovative Covid-19 monitoring app for patients at Europe’s largest public hospital.

Creative scheduling supports agents’ changing WFH needs while giving managers structure and predictability.

Analyzing hold times among new agents helps Thomson Reuters pinpoint training opportunities.

Some great advice for closing the gap and proving the value of a contact center to the rest of the business. It’s a two-way street towards a connected enterprise.