Calabrio Press Coverage 2021 - Calabrio

Calabrio Press Coverage in 2021

A GLIMPSE INTO 2022: HOW CAN CONTACT CENTRES PLAN AHEAD?

December 24, 2021

Hybrid working, The Great Resignation and Digital transformation are buzz terms that swarmed the contact centre industry in 2021. Read more from Contact Center World here.

LEADDESK TO PROVIDE AN INTEGRATED CUSTOMER SERVICE SOLUTION FOR AN ENTERPRISE IN THE ENERGY INDUSTRY

December 23, 2021

SaaS contact center software vendor LeadDesk has signed a new agreement to deliver a customer service solution for an enterprise in the energy industry. Read more from Market Screener here.

3 WAYS TO WIN THE TECHNOLOGY TUG OF WAR

December 22, 2021

In a digital-first era, how do organisations show customers they care? Read more from Call Centre Helper here.

3 WAYS TO WIN THE CONTACT CENTRE TECHNOLOGY TUG-OF-WAR

December 21, 2021

3 ways to win the contact centre technology tug-of-war – In a digital-first era, how do organisations show customers they care? Read more from Contact Centres here.

18 GOODWILL GESTURES TO BUILD BETTER EMPLOYEE RELATIONSHIPS

December 20, 2021

Our panel of experts shares examples of goodwill gestures that will help leaders strengthen employee relationships in the contact centre. Read more from Call Centre Helper here.

CALABRIO NAMED AN EXEMPLARY VENDOR IN VENTANA RESEARCH’S 2022 AGENT MANAGEMENT VALUE INDEX REPORT

December 20, 2021

Calabrio, a customer experience intelligence company, has been positioned in the top category as an Exemplary vendor in Ventana Research’s 2022 Value Index on Agent Management. Read more from Contact Center World here.

DOUBLE-EDGED CUSTOMER EXPECTATIONS: EMBRACING A NEW REALITY

December 17, 2021

For businesses seeking to navigate rising customer expectations over the past year, an interesting paradox has emerged: consumers now seek the gold-plated speed and convenience of the e-commerce world, but they are not willing to sacrifice the human touch. Read more from CX Today here.

CALABRIO NAMED AN EXEMPLARY VENDOR

December 17, 2021

Calabrio has been positioned in the top category as an Exemplary vendor in Ventana Research’s 2022 Value Index on Agent Management. Read more from Call Centre Helper here.

RECRUITMENT AND RETENTION: DEMAND FOR AGENTS SKYROCKETS AMID A NEW ERA OF CUSTOMER SERVICE

December 17, 2021

The pandemic has turned the workforce upside down as millions of people worldwide remain unemployed, and many are looking to greener pastures in the wake of shifting labor needs and expectations. Read more from Customer Zone 360 here.

CALABRIO NAMED AN EXEMPLARY VENDOR IN VENTANA RESEARCH’S 2022 AGENT MANAGEMENT VALUE INDEX REPORT

December 17, 2021

Calabrio, the customer experience intelligence company, has been positioned in the top category as an Exemplary Vendor in Ventana Research’s 2022 Value Index on Agent Management. Read more from SalesTechStar  here.

 

CALABRIO NAMED AN EXEMPLARY VENDOR IN VENTANA RESEARCH

December 16, 2021

Calabrio, the customer experience intelligence company, has been positioned in the top category as an Exemplary vendor in Ventana Research’s 2022 Value Index on Agent Management. Read more from Contact Centres here.

CALABRIO NAMED AN EXEMPLARY VENDOR IN VENTANA RESEARCH’S 2022 AGENT MANAGEMENT VALUE INDEX REPORT

December 16, 2021

Calabrio, the customer experience intelligence company, has been positioned in the top category as an Exemplary Vendor in Ventana Research’s 2022 Value Index on Agent Management. Read more from Yahoo!finance  here.

CALABRIO NAMED AN EXEMPLARY VENDOR IN VENTANA RESEARCH’S 2022 AGENT MANAGEMENT VALUE INDEX REPORT

December 16, 2021

Calabrio, the customer experience intelligence company, has been positioned in the top category as an Exemplary Vendor in Ventana Research’s 2022 Value Index on Agent Management. Read more from Street Insider here.

CALABRIO NAMED AN EXEMPLARY VENDOR IN VENTANA RESEARCH’S 2022 AGENT MANAGEMENT VALUE INDEX REPORT

December 16, 2021

Calabrio, the customer experience intelligence company, has been positioned in the top category as an Exemplary Vendor in Ventana Research’s 2022 Value Index on Agent Management. Read more from Market Screener here.

CALABRIO NAMED AN EXEMPLARY VENDOR IN VENTANA RESEARCH’S 2022 AGENT MANAGEMENT VALUE INDEX REPORT

December 16, 2021

Calabrio, the customer experience intelligence company, has been positioned in the top category as an Exemplary Vendor in Ventana Research’s 2022 Value Index on Agent Management. Read more from Spoke here.

CALABRIO NAMED AN EXEMPLARY VENDOR IN VENTANA RESEARCH’S 2022 AGENT MANAGEMENT VALUE INDEX REPORT

December 16, 2021

Calabrio, the customer experience intelligence company, has been positioned in the top category as an Exemplary Vendor in Ventana Research’s 2022 Value Index on Agent Management.  Read more from World News here.

CALABRIO NAMED AN EXEMPLARY VENDOR IN VENTANA RESEARCH’S 2022 AGENT MANAGEMENT VALUE INDEX REPORT

December 16, 2021

Calabrio, the customer experience intelligence company, has been positioned in the top category as an Exemplary Vendor in Ventana Research ’s 2022 Value Index on Agent Management. Read more from AP News here.

CALABRIO NAMED AN EXEMPLARY VENDOR IN VENTANA RESEARCH’S 2022 AGENT MANAGEMENT VALUE INDEX REPORT

December 16, 2021

Calabrio, the customer experience intelligence company, has been positioned in the top category as an Exemplary Vendor in Ventana Research’s 2022 Value Index on Agent Management. Read more from TMCnet here.

AUTOMATED ASSISTANTS: 6 WAYS TO SIMPLIFY AND SUPERCHARGE YOUR CHATBOT STRATEGY

December 15, 2021

Magnus Geverts shares his top tips for an automated assistant strategy for improved employee and customer satisfaction. Read more from Contact Center World here.

HOW TO EMBRACE THE DOUBLE-EDGED EXPECTATIONS OF YOUR CUSTOMERS

December 14, 2021

Ross Daniels at Calabrio shares 3 winning strategies for meeting complex customer and agent expectations. Read more from Directors Club Newswire here.

HOW TO EMBRACE THE DOUBLE-EDGED EXPECTATIONS OF YOUR CUSTOMERS

December 14, 2021

Ross Daniels at Calabrio shares 3 winning strategies for meeting complex customer and agent expectations. Read more from Customer Service Manager here.

EMBRACE THE DOUBLE-EDGED EXPECTATIONS OF YOUR CUSTOMERS

December 14, 2021

Ross Daniels at Calabrio shares 3 winning strategies for meeting complex customer and agent expectations. Read more from Contact Centres here.

HOW TO EMBRACE THE DOUBLE-EDGED EXPECTATIONS OF YOUR CUSTOMERS

December 14, 2021

Ross Daniels at Calabrio shares 3 winning strategies for meeting complex customer and agent expectations. Read more from Call Centre Helper here.

HOW TO DEAL WITH DEMANDING CUSTOMERS

December 13, 2021

A panel of experts discuss how contact centres can better cope with the pressure of handling calls from demanding customers. Read more from Call Centre Helper here.

CONTACT CENTER PIPELINE MAGAZINE: INSIDE OUR DECEMBER 2021 ISSUE

December 2, 2021

This issue covers everything from employee engagement to industry outlook. Read more from Contact Center Pipeline here.

NEXT GENERATION EMPLOYEES WILL THRIVE IN CONTACT CENTRES

December 2, 2021

Ed Creasey at Calabrio explores demographic trends and how the next generation of employees will thrive in contact centres provided they are given the correct technology to create the right environment. Read more from Call Centre Helper here.

HOW CONTACT CENTER INSIGHTS CAN IMPROVE ENTERPRISE OPERATIONS

December 1, 2021

Contact centers themselves have been embracing the value of this data for a while now, but did you know you can multiply the wealth by letting others in on the treasure? Read more from Contact Center Pipeline here.

HOW GENERATION Z EMPLOYEES WILL SAVE THE WORLD

December 1, 2021

Ed Creasey at Calabrio explores demographic trends and how the next generation of employees will thrive in contact centres provided they are given the correct technology to create the right environment. Read more from Customer Service Manager here.

HOW GENERATION Z EMPLOYEES WILL SAVE THE WORLD

December 1, 2021

Ed Creasey at Calabrio explores demographic trends and how the next generation of employees will thrive in contact centres provided they are given the correct technology to create the right environment. Read more from Contact Centres here.

LIVING THE HYBRID LIFE IN THE CONTACT CENTRE – 2021

December 1, 2021

Debbie Bicker, Business Development Manager at SVL, explains her experience with a hybrid contact centre. Read more from Contact Centres here.

HOW GENERATION Z EMPLOYEES WILL SAVE THE WORLD

December 1, 2021

Ed Creasey at Calabrio explores demographic trends and how the next generation of employees will thrive in contact centres provided they are given the correct technology to create the right environment. Read more from Directors Club Newswire here.

A GLIMPSE INTO 2022: HOW CAN CONTACT CENTRES PLAN AHEAD?

November 26, 2021

Dave Hoekstra at Calabrio reflects on lessons and challenges before offering a glimpse into 2022, helping contact centres to plan ahead. Read more from Business Express here.

CALABRIO: AWARD-WINNING CASE STUDIES FOR HOW INTERACTION ANALYTICS TURNS DATA INTO RESULTS

November 26, 2021

We take a closer look at the customer journeys from data to results using AI-driven analytics, detailed at the Calabrio Customer Connect 2021 event. Read more from CX Today here.

A GLIMPSE INTO 2022: HOW CAN CONTACT CENTRES PLAN AHEAD?

November 24, 2021

Dave Hoekstra at Calabrio reflects on lessons and challenges before offering a glimpse into 2022, helping contact centres to plan ahead. Read more from Companies Digest here.

CONTACT CENTRE PREDICTIONS FOR 2022

November 24, 2021

A panel of experts make their predictions for how contact centres will change and develop in 2022. Read more from Call Centre Helper here.

 

6 STRATEGIES FOR AN EFFECTIVE CALL CENTER CULTURE

November 24, 2021

Call center agents deal with the brunt of frustration from customers. They need some special care and attention. An effective call center culture helps support that. Read more from CMSWire here.

CALABRIO CALL RECORDING REVIEW: FLEXIBLE PCI COMPLIANCE

November 23, 2021

Your guide to Calabrio call recording. Read more from CX Today here.

A GLIMPSE INTO 2022: HOW CAN CONTACT CENTRES PLAN AHEAD?

November 23, 2021

Dave Hoekstra at Calabrio reflects on lessons and challenges before offering a glimpse into 2022, helping contact centres to plan ahead. Read more from Directors Club Newswire here.

A GLIMPSE INTO 2022: HOW CAN CONTACT CENTRES PLAN AHEAD?

November 23, 2021

Dave Hoekstra at Calabrio reflects on lessons and challenges before offering a glimpse into 2022, helping contact centres to plan ahead. Read more from Customer Service Manager here.

2022: HOW CAN CONTACT CENTRES PLAN AHEAD?

November 23, 2021

Dave Hoekstra at Calabrio reflects on lessons and challenges before offering a glimpse into 2022, helping contact centres to plan ahead. Read more from Call Centre Helper here.

A GLIMPSE INTO 2022: HOW CAN CONTACT CENTRES PLAN AHEAD?

November 23, 2021

Dave Hoekstra at Calabrio reflects on lessons and challenges before offering a glimpse into 2022, helping contact centres to plan ahead. Read more from Contact Centres here.

A GLIMPSE INTO 2022: HOW CAN CONTACT CENTRES PLAN AHEAD?

November 23, 2021

Dave Hoekstra at Calabrio reflects on lessons and challenges before offering a glimpse into 2022, helping contact centres to plan ahead. Read more from Customer Contact News here.

CONTACT CENTER TRENDS EVERY ENTERPRISE SHOULD KEEP AN EYE ON IN 2022

November 16, 2021

2021 was a complicated year. Strive for simplicity in 2022. Read more from Nasdaq here.

THE BIGGEST PROBLEMS FACING CONTACT CENTRES TODAY

November 15, 2021

A panel of experts share their thoughts on the most troublesome contact centre problems and how to fix them. Read more from Call Centre Helper here.

CALABRIO ONE REVIEW: AN INTELLIGENT CX TOOLKIT

November 15, 2021

An introduction to Cabrio ONE for engagement.  Read more from CX Today here.

CFOS ON THE MOVE: WEEK ENDING NOVEMBER 12

November 12, 2021

Workforce optimization software company Calabrio named CJ Bernander as its new chief financial officer. Read more from CFO.com here.

NEW CALABRIO REPORT DIAGNOSES WHY CONTACT CENTERS STRUGGLE WITH HIGH AGENT TURNOVER IN 2021

November 12, 2021

Calabrio unveiled its latest report, detailing first-hand agent sentiment on the current state of the contact center, the impact that “The Great Resignation” has had on contact centers and the importance of employee-centric practices. Read more from Contact Center World here.

CALABRIO ANNOUNCES NEW CFO

November 12, 2021

CJ Bernander joins Calabrio’s executive team to reinforce the vital infrastructure needed to enable Calabrio’s sustained growth. Read more from Tech.MN here.

CALABRIO HIRES NEW CFO AS THE CLOUD WEM LEADER CONTINUES ACCELERATED GROWTH

November 12, 2021

CJ Bernander joins Calabrio’s executive team to reinforce the vital infrastructure needed to enable Calabrio’s sustained growth. Read more from Contact Center World here.

CALABRIO HIRES NEW CFO AS THE CLOUD WEM LEADER CONTINUES ACCELERATED GROWTH

November 12, 2021

CJ Bernander joins Calabrio’s executive team to reinforce the vital infrastructure needed to enable Calabrio’s sustained growth. Read more from MarTech Cube here.

CALABRIO HIRES NEW CFO AS THE CLOUD WEM LEADER CONTINUES ACCELERATED GROWTH

November 12, 2021

CJ Bernander joins Calabrio’s executive team to reinforce the vital infrastructure needed to enable Calabrio’s sustained growth. Read more from AiThority here.

6 WAYS TO SIMPLIFY AND SUPERCHARGE YOUR CHATBOT STRATEGY

November 12, 2021

Magnus Geverts at Calabrio shares his top tips for an automated assistant strategy for improved employee and customer satisfaction. Read more from Call Centre Helper here.

CALABRIO HIRES NEW CFO AS THE CLOUD WEM LEADER CONTINUES ACCELERATED GROWTH

November 11, 2021

CJ Bernander joins Calabrio’s executive team to reinforce the vital infrastructure needed to enable Calabrio’s sustained growth. Read more from Markets Post Gazette here.

CALABRIO NAMES CJ BERNANDER CHIEF FINANCIAL OFFICER

November 11, 2021

CJ Bernander joins Calabrio’s executive team to reinforce the vital infrastructure needed to enable Calabrio’s sustained growth. Read more from MarketScreener.com here.

CALABRIO NAMES CJ BERNANDER CHIEF FINANCIAL OFFICER

November 11, 2021

CJ Bernander joins Calabrio’s executive team to reinforce the vital infrastructure needed to enable Calabrio’s sustained growth. Read more from Minneapolis/St. Paul Business Journal here.

CALABRIO HIRES NEW CFO AS THE CLOUD WEM LEADER CONTINUES ACCELERATED GROWTH

November 11, 2021

CJ Bernander joins Calabrio’s executive team to reinforce the vital infrastructure needed to enable Calabrio’s sustained growth. Read more from Customer Service Manager here.

CALABRIO HIRES NEW CFO AS THE CLOUD WEM LEADER CONTINUES ACCELERATED GROWTH

November 11, 2021

CJ Bernander joins Calabrio’s executive team to reinforce the vital infrastructure needed to enable Calabrio’s sustained growth. Read more from Directors Club Newswire here.

CALABRIO INTRODUCES FIRST SVP OF CORPORATE DEVELOPMENT TO CAPITALIZE ON GROWTH AND MARKET OPPORTUNITY

November 10, 2021

New executive, Tim Klein, brings more than 25 years of combined business development and financial experience to the Calabrio leadership team. Read more from Customer Service Manager here.

THE BIGGEST MOVES IN TECH THIS WEEK

November 10, 2021

These are the most notable hires, promotions, and departures within the US tech community in the last week. Read more from The Org here.

CALABRIO INTRODUCES FIRST SVP OF CORPORATE DEVELOPMENT TO CAPITALIZE ON GROWTH AND MARKET OPPORTUNITY

November 10, 2021

New executive, Tim Klein, brings more than 25 years of combined business development and financial experience to the Calabrio leadership team. Read more from Contact Center World here.

 

AUTOMATED ASSISTANTS: 6 WAYS TO SIMPLIFY AND SUPERCHARGE YOUR CHATBOT STRATEGY

November 10, 2021

Magnus Geverts at Calabrio shares his top tips for an automated assistant strategy for improved employee and customer satisfaction. Read more from Directors Club Newswire here.

6 WAYS TO SIMPLIFY & SUPERCHARGE YOUR CHATBOT STRATEGY

November 10, 2021

Magnus Geverts at Calabrio shares his top tips for an automated assistant strategy for improved employee and customer satisfaction. Read more from Contact Centres here.

AUTOMATED ASSISTANTS: 6 WAYS TO SIMPLIFY AND SUPERCHARGE YOUR CHATBOT STRATEGY

November 10, 2021

Magnus Geverts at Calabrio shares his top tips for an automated assistant strategy for improved employee and customer satisfaction. Read more from Customer Service Manager here.

CALABRIO INTRODUCES FIRST SVP OF CORPORATE DEVELOPMENT

November 9, 2021

New executive, Tim Klein, brings more than 25 years of combined business development and financial experience to the Calabrio leadership team. Read more from Contact Centres here.

CALABRIO INTRODUCES FIRST SVP OF CORPORATE DEVELOPMENT TO CAPITALIZE ON GROWTH AND MARKET OPPORTUNITY

November 9, 2021

This executive recruitment will enable Calabrio to further capitalize on sustained growth and seize new market opportunities. Read more from Directors Club Newswire here.

HOW TO SURVIVE THE GREAT RESIGNATION IN CUSTOMER SERVICE

November 9, 2021

The pandemic has ushered in a new era of ‘The Great Resignation’ (or “The Big Quit”) where employees are reassessing the impact of their jobs on work/life balance, mental health and overall life goal fulfilment. Read more from HR Director here.

CALABRIO INTRODUCES FIRST SVP OF CORPORATE DEVELOPMENT TO CAPITALIZE ON GROWTH AND MARKET OPPORTUNITY

November 9, 2021

New executive, Tim Klein, brings more than 25 years of combined business development and financial experience to the Calabrio leadership team. Read more from MarTech Series here.

CALABRIO INTRODUCES FIRST SVP OF CORPORATE DEVELOPMENT TO CAPITALIZE ON GROWTH AND MARKET OPPORTUNITY

November 9, 2021

New executive, Tim Klein, brings more than 25 years of combined business development and financial experience to the Calabrio leadership team. Read more from Spoke here.

CALABRIO INTRODUCES FIRST SVP OF CORPORATE DEVELOPMENT TO CAPITALIZE ON GROWTH AND MARKET OPPORTUNITY

November 9, 2021

New executive, Tim Klein, brings more than 25 years of combined business development and financial experience to the Calabrio leadership team. Read more from Markets Post Gazette here.

CONTACT CENTRES SIMPLIFIED: 3 WAYS TO TURN THEORY INTO PRACTICE

November 8, 2021

In this final blog in the series, I discuss how to turn theory into practice using the latest Workforce Engagement Management (WEM) solutions. Read more from Contact Center World here.

WFO: CX TODAY EXPERT ROUND TABLE

November 2, 2021

Experts share their thoughts on the significance of workforce optimization and the post-pandemic trends that will come about in future Read more from CX Today here.

CONTACT CENTER PIPELINE MAGAZINE: INSIDE OUR NOVEMBER 2021 ISSUE

November 2, 2021

We discuss video in our centers, customer experience this retail season, cloud WFM, cloud implementation, cloud solutions and culture. Please enjoy our November issue. Read more from Contact Center Pipeline here.

QUALITY MANAGEMENT FOR THE MODERN, DIGITAL CONTACT CENTRE

October 28, 2021

In this contributed article, Brad Snedeker takes a close look at quality management and what the future holds. Read more from Call Centre Helper here.

2021 FAST 50: CALABRIO CLIMBS THE LIST TO NO. 17

October 28, 2021

Calabrio returns to the Business Journal’s Fast 50 List this year, climbing from No. 20 to No. 17 with a growth rate of 112.35% from 2018 to 2020. Read more from Minneapolis/St. Paul Business Journal here.

LAID-OFF RESTAURANT MANAGER USES SALESFORCE TO START TECH CAREER

October 26, 2021

After losing his job and home during the pandemic, Tony Nguyen reevaluated his priorities and pursued a new career with the help of Trailhead and the Trailblazer Community. Read more from MarketScreener.com here.

2021 SAAS AWARDS ANNOUNCED – APPEALIE HONORS THE VERY BEST IN SOFTWARE

October 26, 2021

41 SaaS apps were recognized for their demonstrated excellence and customer outcomes. Read more from Classrooms here.

2021 SAAS AWARDS ANNOUNCED – APPEALIE HONORS THE VERY BEST IN SOFTWARE

October 26, 2021

41 SaaS apps were recognized for their demonstrated excellence and customer outcomes. Read more from SalesTechStar here.

2021 SAAS AWARDS ANNOUNCED – APPEALIE HONORS THE VERY BEST IN SOFTWARE

October 26, 2021

41 SaaS apps were recognized for their demonstrated excellence and customer outcomes. Read more from StreetInsider.com here.

2021 SAAS AWARDS ANNOUNCED – APPEALIE HONORS THE VERY BEST IN SOFTWARE

October 26, 2021

41 SaaS apps were recognized for their demonstrated excellence and customer outcomes. Read more from Spoke here.

2021 SAAS AWARDS ANNOUNCED – APPEALIE HONORS THE VERY BEST IN SOFTWARE

October 26, 2021

41 SaaS apps were recognized for their demonstrated excellence and customer outcomes. Read more from Morningstar here.

CALABRIO: AGENT WELL-BEING & THE HEALTH OF THE CONTACT CENTRE 2021

October 25, 2021

Calabrio’s Ed Creasey and Graeme Meikle unpack the insights from its report on contact center agent well-being in the evolved world of work. Read more from CX Today here.

THE FUTURE OF CUSTOMER COMMUNICATION

October 25, 2021

This panel of experts discuss growing trends in customer communication that may significantly impact contact center interactions. Read more from Call Centre Helper here.

20 DEMAND PLANNING TECHNIQUES FOR YOUR CALL CENTRE

October 18, 2021

A panel of experts discuss their favorite methods for improving contact center demand planning. Read more from Call Centre Helper here.

TURNING LESSONS FROM THE PAST INTO A BLUEPRINT FOR THE FUTURE-PROOFED CONTACT CENTER

October 18, 2021

With the lessons learned and adaptations made to survive the pandemic, contact centers will be set up to succeed in the coming years. Read more from Contact Centre Pipeline here.

WHAT AGENTS WANT IN THE ERA OF ‘THE GREAT RESIGNATION

October 12, 2021

Ross Daniels at Calabrio explains what their research has found that agents want in the era of the great resignation. Read more from Call Centre Helper here.

 

WHAT DO CONTACT CENTRE AGENTS HAVE TO SAY ABOUT THEIR WELLBEING IN 2021?

October 11, 2021

A report was unveiled on the first day of the Calabrio Customer Connect (C3) event that digs deep into agent sentiment and wellbeing. Read more from Customer Experience Magazine here.

NEWS FROM WEEK BEGINNING 4TH OCTOBER

October 11, 2021

As autumn continues, several companies announced product releases; more are due this week. Read more from Enterprise Times here.

CALABRIO ANNOUNCES WINNERS OF ANALYTICS COMPETITION AND ONE AWARDS

October 8, 2021

Calabrio spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, Calabrio is focusing sessions on the Connected Workforce and for the second year in a row, C3 is being held as a virtual event. Read more from Call Centre Helper here.

CALABRIO ANNOUNCES WINNERS OF ANALYTICS COMPETITION AND ONE AWARDS AT CUSTOMER CONFERENCE

October 7, 2021

Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Read more from Customer Service Manager here.

CALABRIO ANNOUNCE THE FINALISTS OF THEIR ANALYTICS AWARD

October 7, 2021

Calabrio have announced three finalists for the C3 2020 Analytics Awards Program. Read more from Call Centre Helper here.

CALABRIO ANNOUNCES WINNERS OF ANALYTICS COMPETITION AND ONE AWARDS AT ANNUAL CUSTOMER CONFERENCE

October 7, 2021

Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Read more from Directors Club Newswire here.

NEW CALABRIO REPORT DIAGNOSES WHY CONTACT CENTRES STRUGGLE WITH HIGH AGENT TURNOVER IN 2021

October 6, 2021

Calabrio has unveiled its latest report, detailing first-hand agent sentiment on the current state of the contact centre, the impact that “The Great Resignation” has had on contact centres, and the importance of employee-centric practices. Read more from Customer Service Manager here.

CALABRIO LAUNCHES HEALTH OF THE CONTACT CENTRE 2021 REPORT

October 6, 2021

Calabrio has unveiled its latest report, detailing first-hand agent sentiment on the current state of the contact centre, the impact that “The Great Resignation” has had on contact centres, and the importance of employee-centric practices. Read more from Call Centre Helper here.

CALABRIO ANNOUNCES WINNERS OF ANALYTICS COMPETITION AND ONE AWARDS AT ANNUAL CUSTOMER CONFERENCE

October 6, 2021

Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Read more from Contact Centres here.

CALABRIO ANNOUNCES WINNERS OF ANALYTICS COMPETITION AND ONE AWARDS AT ANNUAL CUSTOMER CONFERENCE

October 6, 2021

Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Read more from Yahoo! Singapore here.

CALABRIO ANNOUNCES WINNERS OF ANALYTICS COMPETITION AND ONE AWARDS AT ANNUAL CUSTOMER CONFERENCE

October 6, 2021

Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Read more from SourceWire here.

CALABRIO ANNOUNCES WINNERS OF ANALYTICS COMPETITION AND ONE AWARDS AT ANNUAL CUSTOMER CONFERENCE

October 6, 2021

Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Read more from MarTech Series here.

CALABRIO ANNOUNCES WINNERS OF ANALYTICS COMPETITION AND ONE AWARDS AT ANNUAL CUSTOMER CONFERENCE

October 6, 2021

Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Read more from TMCNet here.

CALABRIO ANNOUNCES WINNERS OF ANALYTICS COMPETITION AND ONE AWARDS AT ANNUAL CUSTOMER CONFERENCE

October 6, 2021

Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Read more from Spoke here.

CALABRIO ANNOUNCES WINNERS OF ANALYTICS COMPETITION AND ONE AWARDS AT ANNUAL CUSTOMER CONFERENCE

October 6, 2021

Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Read more from MarketScreener.com here.

CALABRIO ANNOUNCES WINNERS OF ANALYTICS COMPETITION AND ONE AWARDS AT ANNUAL CUSTOMER CONFERENCE

October 6, 2021

Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Read more from Markets Post Gazette here.

CALABRIO ANNOUNCES WINNERS OF ANALYTICS COMPETITION AND ONE AWARDS AT ANNUAL CUSTOMER CONFERENCE

October 6, 2021

Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Read more from HTV 10 here.

CALABRIO ANNOUNCES WINNERS OF ANALYTICS COMPETITION AND ONE AWARDS AT ANNUAL CUSTOMER CONFERENCE

October 6, 2021

Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Read more from WorldNews here.

CALABRIO ANNOUNCES WINNERS OF ANALYTICS COMPETITION AND ONE AWARDS AT ANNUAL CUSTOMER CONFERENCE

October 6, 2021

Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Read more from Yahoo! Finance here.

NEW CALABRIO REPORT, LAUNCHED AT CUSTOMER EVENT, DIAGNOSES WHY CONTACT CENTRES STRUGGLE WITH HIGH AGENT TURNOVER IN 2021

October 5, 2021

Calabrio unveiled its latest report, detailing first-hand agent sentiment on the current state of the contact centre, the impact that “The Great Resignation” has had on contact centres, and the importance of employee-centric practices. Read more from SalesTechStar here.

NEW CALABRIO REPORT, LAUNCHED AT CUSTOMER EVENT, DIAGNOSES WHY CONTACT CENTRES STRUGGLE WITH HIGH AGENT TURNOVER IN 2021

October 5, 2021

Calabrio unveiled its latest report, detailing first-hand agent sentiment on the current state of the contact centre, the impact that “The Great Resignation” has had on contact centres, and the importance of employee-centric practices. Read more from Call Center Times here.

NEW CALABRIO REPORT, LAUNCHED AT CUSTOMER EVENT, DIAGNOSES WHY CONTACT CENTRES STRUGGLE WITH HIGH AGENT TURNOVER IN 2021

October 5, 2021

Calabrio unveiled its latest report, detailing first-hand agent sentiment on the current state of the contact centre, the impact that “The Great Resignation” has had on contact centres, and the importance of employee-centric practices. Read more from TMCNet here.

NEW CALABRIO REPORT, LAUNCHED AT CUSTOMER EVENT, DIAGNOSES WHY CONTACT CENTRES STRUGGLE WITH HIGH AGENT TURNOVER IN 2021

October 5, 2021

Calabrio unveiled its latest report, detailing first-hand agent sentiment on the current state of the contact centre, the impact that “The Great Resignation” has had on contact centres, and the importance of employee-centric practices. Read more from Markets Post Gazette here.

NEW CALABRIO REPORT, LAUNCHED AT CUSTOMER EVENT, DIAGNOSES WHY CONTACT CENTRES STRUGGLE WITH HIGH AGENT TURNOVER IN 2021

October 5, 2021

Calabrio unveiled its latest report, detailing first-hand agent sentiment on the current state of the contact centre, the impact that “The Great Resignation” has had on contact centres, and the importance of employee-centric practices. Read more from HTV 10 here.

NEW CALABRIO REPORT, LAUNCHED AT CUSTOMER EVENT, DIAGNOSES WHY CONTACT CENTRES STRUGGLE WITH HIGH AGENT TURNOVER IN 2021

October 5, 2021

Calabrio unveiled its latest report, detailing first-hand agent sentiment on the current state of the contact centre, the impact that “The Great Resignation” has had on contact centres, and the importance of employee-centric practices. Read more from WorldNews here.

NEW CALABRIO REPORT, LAUNCHED AT CUSTOMER EVENT, DIAGNOSES WHY CONTACT CENTRES STRUGGLE WITH HIGH AGENT TURNOVER IN 2021

October 5, 2021

Calabrio unveiled its latest report, detailing first-hand agent sentiment on the current state of the contact centre, the impact that “The Great Resignation” has had on contact centres, and the importance of employee-centric practices. Read more from Spoke here.

NEW CALABRIO REPORT, LAUNCHED AT CUSTOMER EVENT, DIAGNOSES WHY CONTACT CENTRES STRUGGLE WITH HIGH AGENT TURNOVER IN 2021

October 5, 2021

Calabrio unveiled its latest report, detailing first-hand agent sentiment on the current state of the contact centre, the impact that “The Great Resignation” has had on contact centres, and the importance of employee-centric practices. Read more from MarketScreener.com here.

NEW CALABRIO REPORT, LAUNCHED AT CUSTOMER EVENT, DIAGNOSES WHY CONTACT CENTRES STRUGGLE WITH HIGH AGENT TURNOVER IN 2021

October 5, 2021

Calabrio unveiled its latest report, detailing first-hand agent sentiment on the current state of the contact centre, the impact that “The Great Resignation” has had on contact centres, and the importance of employee-centric practices. Read more from SourceWire here.

NEW CALABRIO REPORT, LAUNCHED AT CUSTOMER EVENT, DIAGNOSES WHY CONTACT CENTRES STRUGGLE WITH HIGH AGENT TURNOVER IN 2021

October 5, 2021

Calabrio unveiled its latest report, detailing first-hand agent sentiment on the current state of the contact centre, the impact that “The Great Resignation” has had on contact centres, and the importance of employee-centric practices. Read more from Directors Club Newswire here.

WHY CONTACT CENTRES STRUGGLE WITH HIGH AGENT TURNOVER IN 2021

October 5, 2021

New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centres Struggle with High Agent Turnover in 2021. Read more from Contact Centres here.

CONTACT CENTER PIPELINE MAGAZINE: INSIDE OUR OCTOBER 2021 ISSUE

October 4, 2021

There are many great topics covered this month, like onboarding for customer experience, coaching and workforce challenges…all while taking care of contact center business. Read more from Contact Center Pipeline here.

CALABRIO CUSTOMER CONNECT 2021

October 2, 2021

Join Calabrio for this year’s virtual Calabrio Customer Connect (C3), designed to bring our global contact center community together for two days of education, networking and fun. Read more from Contact Centres here.

“HEALTH OF THE CONTACT CENTER REPORT”

October 1, 2021

Download this groundbreaking study to learn the major issues facing front-line agents today – and what contact center leaders should do about them. Read more from TradePub here.

PERFORMANCE MANAGEMENT FOR A HYBRID, HUMAN-DRIVEN WORKFORCE – WEBINAR

October 1, 2021

Join Calabrio’s Magnus Geverts for guidance on building a more modern performance management system. Read more from Contact Centres here.

PERFORMANCE MANAGEMENT FOR A HYBRID, HUMAN-DRIVEN WORKFORCE – WEBINAR

October 1, 2021

Join Calabrio’s Magnus Geverts for guidance on building a more modern performance management system. Read more from Call Centre Helper here.

WHAT’S NEXT FOR DIGITAL NOMADS AND THE FUTURE OF WORK?

September 24, 2021

Calabrio CEO Tom Goodmanson and WebHelp Director of People & International Development Sandrine Asseraf discuss what’s next for digital nomads and the future of work. Watch with TradeTalks on YouTube here.

HOW TO GO FROM “COST CENTER” TO “PROFIT CENTER”

September 24, 2021

New technology is allowing businesses to turn their contact centers into profit centers. Read more from Contact Center World here.

THE CONTACT CENTRE, SIMPLIFIED

September 23, 2021

Ross Daniels at Calabrio discusses how to turn theory into practice using the latest workforce engagement management (WEM) solutions. Read more from Call Centre Helper here.

CONTACT CENTRES SIMPLIFIED: 3 WAYS TO TURN THEORY INTO PRACTICE

September 22, 2021

In this final blog in the series, we discuss how to turn theory into practice using the latest Workforce Engagement Management (WEM) solutions. Read more from Directors Club Newswire here.

WHAT’S STOPPING YOU FROM ACHIEVING SIMPLICITY IN YOUR CONTACT CENTRE?

September 22, 2021

The major barriers to simplification are closer to home than you may think. An effective strategy starts at the top. Read more from Contact Center World here.

CONTACT CENTRES SIMPLIFIED: 3 WAYS TO TURN THEORY INTO PRACTICE

September 21, 2021

In this final blog in the series, we discuss how to turn theory into practice using the latest Workforce Engagement Management (WEM) solutions. Read more from Customer Service Manager here.

CONTACT CENTRES SIMPLIFIED: TURN THEORY INTO PRACTICE

September 21, 2021

In this final blog in the series, we discuss how to turn theory into practice using the latest Workforce Engagement Management (WEM) solutions. Read more from Contact Centres here.

23 KEY PROCESSES CALL CENTRE AUTOMATION CAN SIMPLIFY

September 20, 2021

This panel of experts share several areas in which call center automation can be applied in the hope of simplifying the customer and employee experience. Read more from Call Centre Helper here.

BUSINESS PEOPLE: SUNDAY, SEPT. 19

September 19, 2021

A rundown of local Twin Cities business news across all industries. Read more from Twin Cities Pioneer Press here.

SIMPLIFYING COMPLIANCE IN THE CONTACT CENTRE

September 14, 2021

Ross Daniels at Calabrio explores simplifying compliance in the contact centre. Read more from Call Centre Helper here.

THE DOS AND DON’TS OF AUTOMATED ASSISTANTS IN THE CONTACT CENTRE

September 13, 2021

This panel of experts share their dos and don’ts of using bots for contact centre automation. Read more from Call Centre Helper here.

WHY SIMPLICITY IN CONTACT CENTRES MATTERS IN AN ERA OF COMPLEXITY

September 8, 2021

The trend towards flexible workforces has exaggerated the complexity of running a modern contact center. Make simplicity a top priority. Read more from Contact Center World here.

CALABRIO: CALCULATING THE ROI OF WFM IN A REMOTE WORLD

September 3, 2021

Calabrio’s Graeme Gabriel discusses workforce management and the company’s calculator for establishing return on investment in WFM. Read more from CX Today here.

CONTACT CENTER PIPELINE MAGAZINE: INSIDE OUR SEPTEMBER 2021 ISSUE

September 2, 2021

In this issue you will find lots to read in this issue as we continue to discuss current issues and technologies. Read more from Contact Center Pipeline here.

EMBRACING THE NEW NORMAL: TWO THINGS BUSINESS LEADERS MUST KEEP IN MIND AS WE RETURN TO THE OFFICE

August 31, 2021

By listening to our employees and leaning into new technology, business leaders will be putting their companies in the best place to succeed as employees return to the office. Read more from Forbes here.

 

EMBRACING THE NEW NORMAL: TWO THINGS BUSINESS LEADERS MUST KEEP IN MIND AS WE RETURN TO THE OFFICE

August 31, 2021

By listening to our employees and leaning into new technology, business leaders will be putting their companies in the best place to succeed as employees return to the office. Read more from Business Breaking News here.

 

WHAT’S STOPPING YOU FROM ACHIEVING SIMPLICITY IN YOUR CONTACT CENTRE?

August 27, 2021

The major barriers to simplification are closer to home than you may think. An effective strategy starts at the top. Read more from Adrian Swinscoe here.

CALABRIO ANNOUNCES HIRE OF CHIEF HUMAN RESOURCES OFFICER

August 26, 2021

Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection. Read more from Tech.MN here.

KRISTIN GAARDER JOINS CALABRIO AS CHIEF HUMAN RESOURCES OFFICER

August 26, 2021

Customer experience and workforce solutions provider Calabrio recently revealed Kristin Gaarder as the company’s first ever Chief Human Resources Officer. Read more from Workforce Management Today here.

26 GREAT TECHNIQUES FOR SHOWING REAL EMPATHY IN CUSTOMER SERVICE

August 25, 2021

A panel of experts investigate how contact centres can improve empathy in customer service. Read more from Call Centre Helper here.

CALABRIO NAMES KRISTIN GAARDER FIRST CHIEF HUMAN RESOURCES OFFICER

August 24, 2021

Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection. Read more from MinneInno here.

CALABRIO HIRES KRISTIN GAARDER AS FIRST CHIEF HUMAN RESOURCES OFFICER

August 23, 2021

Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection. Read more from Contact Center World here.

CALABRIO HIRES KRISTIN GAARDER AS FIRST CHIEF HUMAN RESOURCES OFFICER

August 23, 2021

Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection. Read more from Financial Buzz here.

CALABRIO HIRES KRISTIN GAARDER AS FIRST CHIEF HUMAN RESOURCES OFFICER

August 23, 2021

Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection. Read more from Jot/Up here.

CALABRIO HIRES KRISTIN GAARDER AS FIRST CHIEF HUMAN RESOURCES OFFICER

August 23, 2021

Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection. Read more from Register Herald Community here.

CALABRIO HIRES KRISTIN GAARDER AS FIRST CHIEF HUMAN RESOURCES OFFICER

August 23, 2021

Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection. Read more from Galveston County Daily News here.

THOMA BRAVO’S CALABRIO ADDS CHIEF HUMAN RESOURCES OFFICER

August 23, 2021

Calabrio, the customer experience intelligence company, has brought on Kristin Gaarder as its first chief human resources officer. Read more from The Middle Market here.

CALABRIO HIRES KRISTIN GAARDER AS FIRST CHIEF HUMAN RESOURCES OFFICER

August 23, 2021

Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection. Read more from MTV 10 here.

CALABRIO HIRES KRISTIN GAARDER AS FIRST CHIEF HUMAN RESOURCES OFFICER

August 23, 2021

Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection. Read more from Fox 40 WICZ TV here.

CALABRIO HIRES KRISTIN GAARDER AS FIRST CHIEF HUMAN RESOURCES OFFICER

August 23, 2021

Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection. Read more from Benton Courier here.

CALABRIO HIRES KRISTIN GAARDER AS FIRST CHIEF HUMAN RESOURCES OFFICER

August 23, 2021

Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection. Read more from Morningstar here.

CALABRIO HIRES KRISTIN GAARDER AS FIRST CHIEF HUMAN RESOURCES OFFICER

August 23, 2021

Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection. Read more from Business Times Online here.

CALABRIO HIRES KRISTIN GAARDER AS FIRST CHIEF HUMAN RESOURCES OFFICER

August 23, 2021

Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection. Read more from Observer Reporter here.

CALABRIO HIRES KRISTIN GAARDER AS FIRST CHIEF HUMAN RESOURCES OFFICER

August 23, 2021

Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection. Read more from Markets Post Gazette here.

CALABRIO HIRES KRISTIN GAARDER AS FIRST CHIEF HUMAN RESOURCES OFFICER

August 23, 2021

Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection. Read more from StreetInsider.com here.

CALABRIO HIRES KRISTIN GAARDER AS FIRST CHIEF HUMAN RESOURCES OFFICER

August 23, 2021

Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection. Read more from MarketScreener.com here.

CALABRIO HIRES KRISTIN GAARDER AS FIRST CHIEF HUMAN RESOURCES OFFICER

August 23, 2021

Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection. Read more from MarTech Series here.

CALABRIO HIRES KRISTIN GAARDER AS FIRST CHIEF HUMAN RESOURCES OFFICER

August 23, 2021

Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection. Read more from HR Tech Series here.

THOMA BRAVO-BACKED CALABRIO HIRES GAARDER AS CHIEF HR OFFICER

August 23, 2021

Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection. Read more from PE Hub here.

CALABRIO HIRES KRISTIN GAARDER AS FIRST CHIEF HUMAN RESOURCES OFFICER

August 23, 2021

Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection. Read more from Spoke here.

 

CALABRIO HIRES KRISTIN GAARDER AS FIRST CHIEF HUMAN RESOURCES OFFICER

August 23, 2021

Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection. Read more from Virtual Strategy Magazine here.

CALABRIO HIRES KRISTIN GAARDER AS FIRST CHIEF HUMAN RESOURCES OFFICER

August 23, 2021

Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection. Read more from Yahoo! Finance here.

CALABRIO HIRES KRISTIN GAARDER AS FIRST CHIEF HUMAN RESOURCES OFFICER

August 23, 2021

Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection. Read more from WorldNews here.

CALABRIO NAMES KRISTIN GAARDER FIRST CHIEF HUMAN RESOURCES OFFICER

August 23, 2021

Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection. Read more from Minneapolis/St. Paul Business Journal here.

INTEGRATIONS, PROGRAMMABLE APIS KEY TO CX DIFFERENTIATION

August 23, 2021

Contact centers need flexibility to decide which solutions best meet their goals without technology integration becoming a sticking point. Read more from No Jitter here.

CALABRIO HIRES KRISTIN GAARDER AS FIRST CHIEF HUMAN RESOURCES OFFICER

August 23, 2021

Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection. Read more from AP News here.

CALABRIO HIRES KRISTIN GAARDER AS FIRST CHIEF HUMAN RESOURCES OFFICER

August 23, 2021

Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection. Read more from TMCNet here.

CALABRIO HIRES KRISTIN GAARDER AS FIRST CHIEF HUMAN RESOURCES OFFICER

August 23, 2021

Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection. Read more from Fog Computing World here.

WHAT’S STOPPING YOU FROM ACHIEVING SIMPLICITY IN YOUR CONTACT CENTRE?

August 19, 2021

Ross Daniels at Calabrio reveals the best practices that successful leaders share and how resource planners can lead the way. Read more from Contact Centres here.

4 WAYS CONVERSATIONAL AI IS IMPROVING THE CUSTOMER EXPERIENCE

August 19, 2021

Conversational AI and its associated technologies enable humans to have conversations with machines in much the same manner as they do with one another. Read more from CMS Wire here.

WHAT’S STOPPING YOU FROM ACHIEVING SIMPLICITY IN YOUR CONTACT CENTRE?

August 18, 2021

Ross Daniels at Calabrio reveals the best practices that successful leaders share and how resource planners can lead the way. Read more from Customer Service Manager here.

BEST SPEECH ANALYTICS SOFTWARE FOR CONTACT CENTRES

August 17, 2021

Speech analytics has tremendous potential to transform contact centre operations and drive efficiency. Here are the top speech analytics solutions to consider. Read more from CX Today here.

CALABRIO: BREAKING SILOS WITH A CONNECTED ENTERPRISE

August 16, 2021

Mary Moilanen, Business Intelligence Initiatives Manager at Calabrio on ways to connect the enterprise with VoC. Read more from CX Today here.

23 NEW IDEAS FOR CUSTOMER SERVICE OVER THE PHONE

August 16, 2021

This panel of experts share some of their favorite pieces of advice for improving customer service over the phone. Read more from Call Center Helper here.

MAPPING THE FULL CUSTOMER JOURNEY – 3 REASONS WHY VOICE MATTERS

August 13, 2021

Too many organizations underestimate the power of voice and yet it continues to be the building block of an effective omnichannel customer engagement strategy. Read more from Contact Center World here.

PLANNING CONTACT CENTRE RESOURCES IN A HYBRID MODEL

August 11, 2021

The potential to work more flexible shift patterns and in remote locations has thrown resource planning into a new era. Read more from Call Center Management Association here.

WHY SIMPLICITY IN CONTACT CENTRES MATTERS IN AN ERA OF COMPLEXITY

August 5, 2021

The trend towards flexible workforces has exaggerated the complexity of running a modern contact center. Make simplicity a top priority. Read more from Customer Service Manager here.

WHY SIMPLICITY IN CONTACT CENTRES MATTERS IN AN ERA OF COMPLEXITY

August 5, 2021

The trend towards flexible workforces has exaggerated the complexity of running a modern contact center. Make simplicity a top priority. Read more from Directors Club Newswire here.

SIMPLICITY IN CONTACT CENTRES MATTERS IN ERA OF COMPLEXITY

August 5, 2021

The trend towards flexible workforces has exaggerated the complexity of running a modern contact center. Make simplicity a top priority. Read more from Contact Centres here.

THE CONNECTED ENTERPRISE, WHAT IT MEANS AND WHY IT’S GOOD FOR BUSINESS

August 4, 2021

Ross Daniels at Calabrio discusses what being a connected enterprise means and and why it’s good for business. Read more from Hertfordshire Business Independent here.

 

CONTACT CENTER PIPELINE MAGAZINE: INSIDE OUR AUGUST 2021 ISSUE

August 4, 2021

Lots to read this month – discussing contact center value and visibility, AI-enabled chatbots, VoC insights, empowerment, engagement and so much more. Read more from Contact Center Pipeline here.

MAPPING THE FULL CUSTOMER JOURNEY – 3 REASONS WHY VOICE MATTERS

July 29, 2021

Too many organizations underestimate the power of voice and yet it continues to be the building block of an effective omnichannel customer engagement strategy. Read more from Enterprise Times here.

USE ROGUE THINKING TO DRIVE DIGITAL TRANSFORMATION

July 23, 2021

Ross Daniels shares insights on how to use rogue thinking to drive digital transformation. Read more from Call Centre Helper here.

CUSTOMER EXPECTATIONS IN APAC HAVE CHANGED

July 22, 2021

Peter Farnsworth shares insights on how customer expectations in APAC have changed and explores how contact centers need to adapt. Read more from Call Centre Helper here.

13 CLEVER TACTICS FOR DEALING WITH AN ANGRY PHONE CALL

July 19, 2021

Our panel of experts share their perspectives on how to handle angry phone calls from customers in the contact centre. Read more from Call Centre Helper here.

 

EMERGING SOFTWARE NEEDS FOR THE HYBRID WORKPLACE

July 13, 2021

Whatever hybrid-work approach organizations choose, there will naturally be plenty of technology needed to support their modern digital workplaces. Just what kind of tech? Read more from CMSWire here.

20 BEST PRACTICES FOR MESSAGING CUSTOMERS

July 12, 2021

A panel of experts share their top tips for talking to customers via SMS and messaging apps. Read more from Call Centre Helper here.

THE SECRET POWER OF SUCCESSFUL MARKETING IN 2021: THE CONTACT CENTER

July 9, 2021

The contact center hears directly from customers every day and can provide these voice-of-the-customer insights to marketing. Read more from MarTech Series here.

WHY VOICE MATTERS WHEN MAPPING THE FULL CUSTOMER JOURNEY

July 8, 2021

Too many organizations underestimate the power of voice and yet it continues to be the building block of an effective omnichannel customer engagement strategy. Read more from Contact Centre Helper here.

 

HOW TO LEVERAGE PREDICTIVE ANALYTICS IN THE CONTACT CENTER

July 8, 2021

Examples of how artificial intelligence and machine learning are used to provide predictive and prescriptive analytics that can really help you help a contact center. Read more from Destination CRM here.

TOP THREE CHARACTERISTICS OF A CONNECTED ENTERPRISE

July 7, 2021

What does it mean to be a Connected Enterprise and does it really matter? Ross Daniels at Calabrio believes it’s a great aspiration for all modern organizations and presents a unique opportunity to elevate the status of the contact center. Read more from Contact Center World here.

THE 2021 CRM TOP 100

July 7, 2021

The leading companies and hottest trends and technologies in customer service, marketing, and sales. Read more from Destination CRM here.

MAPPING THE FULL CUSTOMER JOURNEY – 3 REASONS WHY VOICE MATTERS

July 7, 2021

Too many organizations underestimate the power of voice and yet it continues to be the building block of an effective omnichannel customer engagement strategy. Read more from Contact Centres here.

MAPPING THE FULL CUSTOMER JOURNEY – 3 REASONS WHY VOICE MATTERS

July 7, 2021

Too many organizations underestimate the power of voice and yet it continues to be the building block of an effective omnichannel customer engagement strategy. Read more from Customer Service Manager here.

MAPPING THE FULL CUSTOMER JOURNEY – 3 REASONS WHY VOICE MATTERS

July 7, 2021

Too many organizations underestimate the power of voice and yet it continues to be the building block of an effective omnichannel customer engagement strategy. Read more from Directors Club Newswire here.

THE 2021 CRM TOP 100

July 7, 2021

The leading companies and hottest trends and technologies in customer service, marketing, and sales. Read more from Customer Contact News here.

CALABRIO: POWERING AN ANALYTICS-DRIVEN APPROACH VIA THE CLOUD

July 6, 2021

Ed Creasey, Director of Pre-Sales at Calabrio, on the benefits of the cloud for analytics and how they affect CX. Read more from CX Today here.

KEEPING AGENTS HAPPY & CONTACT CENTRE RUNNING DURING COVID

July 5, 2021

Keeping agents happy and the contact center operation running during pandemic with the assistance of IPI. Read more from Contact Centres here.

HARNESSING CCAAS AND CRM SOLUTIONS: WHAT’S THE MISSING LINK?

July 2, 2021

Richard Pinnington at Calabrio explores today’s complex contact center ecosystem and comes up with a strategy to create a synchronized agent and user experience. Read more from Contact Center World here.

THE GROWING ROLE OF AI IN THE MODERN CONTACT CENTER

July 1, 2021

AI supports a multitude of contact center functions and is at the heart of the modern contact center, as it is the underlying technology for numerous functions. Read more from KM World here.

LEVERAGING UNPROMPTED VOICE-OF-THE-CUSTOMER INSIGHTS FOR A CONNECTED ENTERPRISE

July 1, 2021

Today’s customers want one consistent journey, but in order to provide this, the entire enterprise needs to operate in lockstep. However, many organizations still work in silos, using disconnected and outdated systems that make it impossible to connect and share data across departments. Read more from Customer Think here.

FROM WFO TO WEM

July 1, 2021

What is workforce engagement management and how does it differ from workforce optimization? Read more from Contact Center Pipeline here.

TOP 9 WAYS TO REDUCE COSTS IN YOUR CONTACT CENTRE

June 29, 2021

Join Business Systems and Calabrio in an interactive webinar as we share with you our top 9 ways contact centres can reduce costs (with real-life examples and figures to refer to) to drive influential change in your operation. Read more from Call Centre Helper here.

TOP 9 WAYS TO REDUCE COSTS IN YOUR CONTACT CENTRE

June 29, 2021

Join Business Systems and Calabrio in an interactive webinar as we share with you our top 9 ways contact centres can reduce costs (with real-life examples and figures to refer to) to drive influential change in your operation. Read more from Contact Centres here.

WHO BENEFITS FROM CONTACT CENTER ANALYTICS?

June 25, 2021

When we look at tools like analytics and the capabilities we have for analytics, we realize that there’s data that’s tremendously valuable to the entire organization, not just the contact center. Read more from destinationCRM here.

CONNECTED ENTERPRISE – WAYS TO TURN THEORY INTO PRACTICE

June 24, 2021

In his final blog in the Connected Enterprise series Ross Daniels at Calabrio discusses the role of the contact centre. Read more from Contact Centres here.

A CONNECTED ENTERPRISE – 3 WAYS TO TURN THEORY INTO PRACTICE

June 24, 2021

In his final blog in the Connected Enterprise series Ross Daniels at Calabrio discusses the role of the contact centre. Read more from Call Centre Helper here.

A CONNECTED ENTERPRISE – 3 WAYS TO TURN THEORY INTO PRACTICE

June 24, 2021

In his final blog in the Connected Enterprise series Ross Daniels at Calabrio discusses the role of the contact centre. Read more from Directors’ Club Newswire here.

ROYAL LONDON CONTACT CENTRE TRANSFORMED WITH WFM

June 23, 2021

How Royal London’s Contact Centre was Transformed with the implementation of WFM by Business Systems using Calabrio Teleopti Workforce Management.. Read more from Contact Centres here.

CALABRIO NAMED A TOP WORKPLACE

June 22, 2021

Tom Goodmanson discusses how the eighth time is the charm as Calabrio is again named a Top Workplace in Minnesota by the Star Tribune. Read more from Call Centre Helper here.

 

NEWS FROM WEEK BEGINNING 14TH JUNE

June 21, 2021

A compilation of industry news and happenings. Read more from Enterprise Times here.

CALABRIO EXTENDS CLOUD WORKFORCE ENGAGEMENT MANAGEMENT CAPABILITIES IN SOUTHEAST ASIA

June 18, 2021

Cloud-first workforce engagement management provider announces roadmap for data sovereignty across Southeast Asia. Read more from Call Centre Helper here.

MINNE INNO ANNOUNCES THE 2021 FIRE AWARDS

June 18, 2021

The Fire Awards are always meant to be a celebration of the companies and people that keep Minnesota’s tech and startup scene alive. Read more from Minne Inno here.

CALABRIO EXTENDS CLOUD WORKFORCE ENGAGEMENT MANAGEMENT CAPABILITIES IN SOUTHEAST ASIA

June 17, 2021

Cloud-first workforce engagement management provider announces roadmap for data sovereignty across Southeast Asia. Read more from Directors’ Club Newswire here.

CALABRIO EXTENDS CLOUD WORKFORCE ENGAGEMENT MANAGEMENT CAPABILITIES IN SOUTHEAST ASIA

June 17, 2021

Cloud-first workforce engagement management provider announces roadmap for data sovereignty across Southeast Asia. Read more from Newscabal here.

CALABRIO EXTENDS CLOUD WORKFORCE ENGAGEMENT MANAGEMENT CAPABILITIES IN SOUTHEAST ASIA

June 17, 2021

Cloud-first workforce engagement management provider announces roadmap for data sovereignty across Southeast Asia. Read more from Yahoo! Finance UK here.

CALABRIO EXTENDS CLOUD WORKFORCE ENGAGEMENT MANAGEMENT CAPABILITIES IN SOUTHEAST ASIA

June 17, 2021

Cloud-first workforce engagement management provider announces roadmap for data sovereignty across Southeast Asia. Read more from CX Today here.

CALABRIO EXTENDS CLOUD WORKFORCE ENGAGEMENT MANAGEMENT CAPABILITIES IN SOUTHEAST ASIA

June 17, 2021

Cloud-first workforce engagement management provider announces roadmap for data sovereignty across Southeast Asia. Read more from Customer Service Manager Online here.

CALABRIO EXTENDS CLOUD WORKFORCE ENGAGEMENT MANAGEMENT CAPABILITIES IN SOUTHEAST ASIA

June 17, 2021

Cloud-first workforce engagement management provider announces roadmap for data sovereignty across Southeast Asia. Read more from Worldnews.se Online here.

CALABRIO EXTENDS CLOUD WORKFORCE ENGAGEMENT MANAGEMENT CAPABILITIES IN SOUTHEAST ASIA

June 17, 2021

Cloud-first workforce engagement management provider announces roadmap for data sovereignty across Southeast Asia. Read more from Yahoo! Singapore here.

CALABRIO EXTENDS CLOUD WORKFORCE ENGAGEMENT MANAGEMENT CAPABILITIES IN SOUTHEAST ASIA

June 17, 2021

Cloud-first workforce engagement management provider announces roadmap for data sovereignty across Southeast Asia. Read more from Bernama here.

CALABRIO EXTENDS CLOUD WORKFORCE ENGAGEMENT MANAGEMENT CAPABILITIES IN SOUTHEAST ASIA

June 17, 2021

Cloud-first workforce engagement management provider announces roadmap for data sovereignty across Southeast Asia. Read more from Startup 365 here.

CALABRIO EXTENDS CLOUD WORKFORCE ENGAGEMENT MANAGEMENT CAPABILITIES IN SOUTHEAST ASIA

June 17, 2021

Cloud-first workforce engagement management provider announces roadmap for data sovereignty across Southeast Asia. Read more from Street Insider here.

TALKDESK ANNOUNCES CX INNOVATOR AWARDS 2021 WINNERS

June 17, 2021

Highlighting companies who have championed and reshaped their customer experience using Talkdesk technology. Read more from MarTech Cube here.

CALABRIO EXTENDS CLOUD WORKFORCE ENGAGEMENT MANAGEMENT CAPABILITIES IN SOUTHEAST ASIA

June 17, 2021

Cloud-first workforce engagement management provider announces roadmap for data sovereignty across Southeast Asia. Read more from Virtual Strategy Magazine here.

CALABRIO EXTENDS CLOUD WORKFORCE ENGAGEMENT MANAGEMENT CAPABILITIES IN SOUTHEAST ASIA

June 17, 2021

Cloud-first workforce engagement management provider announces roadmap for data sovereignty across Southeast Asia. Read more from MarTech Series here.

CALABRIO EXTENDS CLOUD WORKFORCE ENGAGEMENT MANAGEMENT CAPABILITIES IN SOUTHEAST ASIA

June 17, 2021

Cloud-first workforce engagement management provider announces roadmap for data sovereignty across Southeast Asia. Read more from Yahoo! Finance here.

CALABRIO EXTENDS CLOUD WORKFORCE ENGAGEMENT MANAGEMENT CAPABILITIES IN SOUTHEAST ASIA

June 17, 2021

Cloud-first workforce engagement management provider announces roadmap for data sovereignty across Southeast Asia. Read more from American Online News here.

CALABRIO EXTENDS CLOUD WORKFORCE ENGAGEMENT MANAGEMENT CAPABILITIES IN SOUTHEAST ASIA

June 17, 2021

Cloud-first workforce engagement management provider announces roadmap for data sovereignty across Southeast Asia. Read more from HR Tech Series here.

CALABRIO EXTENDS CLOUD WORKFORCE ENGAGEMENT MANAGEMENT CAPABILITIES IN SOUTHEAST ASIA

June 17, 2021

Cloud-first workforce engagement management provider announces roadmap for data sovereignty across Southeast Asia. Read more from AiThority here.

CUSTOMER EXPERIENCE LEADER CALABRIO EXTENDS WEM CAPABILITIES

June 17, 2021

Cloud-first workforce engagement management provider announces roadmap for data sovereignty across Southeast Asia. Read more from MarTech Cube here.

CALABRIO: BRING ON THE DATA

June 17, 2021

Whether to assess agent performance or to deliver business intelligence, Calabrio touts the value of tapping into customer interaction data. Read more from No Jitter here.

DELIVERING A GREAT CUSTOMER EXPERIENCE (CX) IS THE ULTIMATE AIM OF CONTACT CENTERS

June 16, 2021

Delivering a great customer experience (CX) is the ultimate aim of contact centers but how do organizations stand out from the crowd? Read more from Contact Centre World here.

MODERN CUSTOMER EXPERIENCE REQUIRES AI, CX CONNECT SPEAKERS STRESS

June 16, 2021

While automation has touched almost everywhere, contact centers have remained the same for the last 30-40 years, it’s time to change. Read more from Destination CRM here.

TALKDESK ANNOUNCES CX INNOVATOR AWARDS 2021 WINNERS

June 16, 2021

Highlighting companies who have championed and reshaped their customer experience using Talkdesk technology. Read more from My Tech Decisions here.

 

TALKDESK ANNOUNCES CX INNOVATOR AWARDS 2021 WINNERS

June 16, 2021

Highlighting companies who have championed and reshaped their customer experience using Talkdesk technology. Read more from Virtual Strategy here.

TALKDESK ANNOUNCES CX INNOVATOR AWARDS 2021 WINNERS

June 16, 2021

Highlighting companies who have championed and reshaped their customer experience using Talkdesk technology. Read more from MarTech Series here.

19 INTELLIGENT IDEAS TO IMPROVE EMPLOYEE EXPERIENCE

June 14, 2021

Our panel of experts introduce their top tips and tricks for improving the contact centre employee experience. Read more from Contact Centre Helper here.

CREATING A SUSTAINABLE WORK-FROM-HOME CONTACT CENTER

June 11, 2021

Top tech & tools for the transition to a permanent remote-work model. Read more from Contact Center Pipeline here.

RAISE YOUR PROFILE! HOW TO TURN CONTACT CENTRE SCEPTICS INTO FANS

June 10, 2021

Fed up of negative contact centre perceptions limiting your budget, resources and potential? Nick Smith at Calabrio, discusses how you can overcome these concerns and reposition your contact centre as a “profit centre”, instead of a “cost centre”.  Read more from Directors’ Club Newswire here.

RAISE YOUR PROFILE! HOW TO TURN CONTACT CENTRE SCEPTICS INTO FANS

June 10, 2021

Fed up of negative contact centre perceptions limiting your budget, resources and potential? Nick Smith at Calabrio, discusses how you can overcome these concerns and reposition your contact centre as a “profit centre”, instead of a “cost centre”.  Read more from Customer Service Manager here.

RAISE YOUR PROFILE! HOW TO TURN CONTACT CENTRE SCEPTICS INTO FANS

June 10, 2021

Fed up of negative contact centre perceptions limiting your budget, resources and potential? Nick Smith at Calabrio, discusses how you can overcome these concerns and reposition your contact centre as a “profit centre”, instead of a “cost centre”.  Read more from Contact-Centres here.

PREPARING FOR LIFE AFTER COVID-19 – STARTING WITH YOUR EMPLOYEES

June 8, 2021

When the Enterprise Research Centre surveyed 1,000 companies across the UK in 2020, the results were enlightening and somewhat heartening.  Read more from Contact Center World here.

KEY TAKEAWAYS: 2021 MAGIC QUADRANT FOR WORKFORCE ENGAGEMENT MANAGEMENT

June 7, 2021

According to Gartner, workforce engagement management has not yet been widely embraced by most businesses. Read more from Solutions Review here.

WHAT’S STOPPING YOU FROM BECOMING A CONNECTED ENTERPRISE?

June 3, 2021

The secret to success lies in promoting a Connected Enterprise ethos that enables everyone, regardless of department, function or job role, to work together on cultivating better customer relationships. Read more from Call Centre Helper here.

WHAT’S STOPPING YOU FROM BECOMING A CONNECTED ENTERPRISE?

June 3, 2021

Ross Daniels at Calabrio outlines the obstacles and how to tackle them using 3 winning strategies for connecting staff and customers. Read more from Directors Club Newswire here.

WHAT’S STOPPING YOU FROM BECOMING A CONNECTED ENTERPRISE?

June 3, 2021

Ross Daniels at Calabrio outlines the obstacles and how to tackle them using 3 winning strategies for connecting staff and customers. Read more from Customer Service Manager here.

CLOUDERA ENTERS INTO DEFINITIVE AGREEMENT TO BE ACQUIRED BY CLAYTON, DUBILIER & RICE AND KKR FOR $5.3 BILLION

June 2, 2021

“This transaction provides substantial and certain value to our shareholders while also accelerating Cloudera’s long-term path to hybrid cloud leadership for analytics that span the complete data lifecycle – from the Edge to AI,” said Rob Bearden, CEO of Cloudera. Read more from vmblog here.

CLOUDERA ENTERS INTO DEFINITIVE AGREEMENT TO BE ACQUIRED BY CLAYTON, DUBILIER & RICE AND KKR FOR $5.3 BILLION

June 2, 2021

The transaction will result in Cloudera becoming a private company and is expected to close in the second half of 2021. Read more from Sales Tech Star here.

STATE OF THE CONTACT CENTER 2021: CLOUD IS HERE. WHAT’S NEXT? PART 4.

June 2, 2021

One of the most common concerns cited in cloud adoption conversations is security. Read more from Customer Zone 360 here.

CLOUDERA SIGNS MULTI-BILLION DOLLAR DEAL TO GO PRIVATE

June 1, 2021

Transaction is valued at $5.3bn. Read more from Tech Radar here.

TURNING LESSONS FROM THE PAST INTO A BLUEPRINT FOR THE FUTURE-PROOFED CONTACT CENTER

June 1, 2021

Adaptations made to survive the pandemic will guide the contact center’s continuous evolution in coming years. Read more from Contact Center Pipeline here.

CLOUDERA ENTERS INTO DEFINITIVE AGREEMENT TO BE ACQUIRED BY CLAYTON, DUBILIER & RICE AND KKR FOR $5.3 BILLION

June 1, 2021

The Board of Directors of Cloudera (the “Board”) has unanimously approved the transaction and recommends that the Cloudera shareholders approve the transaction and adopt the merger agreement. Read more from TMCnet Telecommunications here.

CALABRIO NAMES FIRST LOCAL CHANNEL CHIEF

May 28, 2021

Contact centre specialist Calabrio has appointed Mark Harvey as its first APAC channel chief. Read more from Vietname Explorer here.

WHAT’S NEXT FOR CONTACT CENTRES THAT MOVED TO THE CLOUD DURING THE PANDEMIC?

May 28, 2021

Tom Goodmanson, CEO at Calabrio, reveals recent research results and shares ideas on how to harness the next level of strategic potential for new and existing cloud-based contact centres. Read more from Enterprise Times here.

CALABRIO WFM ROI CALCULATOR

May 26, 2021

See how much you can save with automated, next-gen workforce management. Read more from Call Centre Verband here.

HOW TO RAISE THE PROFILE OF YOUR CONTACT CENTRE

May 24, 2021

Our panel of experts discuss how you can improve your contact centre’s reputation across the entire business. Read more from Call Centre Helper here.

CALABRIO NAMES FIRST LOCAL CHANNEL CHIEF

May 21, 2021

Contact centre specialist Calabrio has appointed Mark Harvey as its first APAC channel chief.  Read more from CRN Australia Online here.

STATE OF THE CONTACT CENTER 2021: CLOUD IS HERE, WHAT’S NEXT? PART 3

May 20, 2021

By aggregating vast quantities of business data across the cloud and applying tools to analyze behaviors, contact center leaders are discovering valuable insights that help optimize business processes. Read more from Customer Zone 360 here.

LEARNING FROM THE PAST TO FUTURE-PROOF YOUR CUSTOMER SERVICE OPERATION

May 17, 2021

In a business technology sense, this boils down to the increased importance of the cloud. Read more from Forbes here.

 

8 USEFUL CUSTOMER JOURNEY MAPPING TOOLS AND TECHNIQUES

May 17, 2021

Our panel of experts share their favourite examples of tools and techniques to improve your customer journey mapping initiatives. Read more from Call Centre Helper here.

TOP THREE CHARACTERISTICS OF A CONNECTED ENTERPRISE

May 12, 2021

What does it mean to be a Connected Enterprise and does it really matter? Ross Daniels at Calabrio believes it’s a great aspiration for all modern organizations and presents a unique opportunity to elevate the status of the contact center. Read more from Call Centre Helper here.

TOP THREE CHARACTERISTICS OF A CONNECTED ENTERPRISE

May 12, 2021

What does it mean to be a Connected Enterprise and does it really matter? Ross Daniels at Calabrio believes it’s a great aspiration for all modern organizations and presents a unique opportunity to elevate the status of the contact center. Read more from Customer Service Manager here.

TOP THREE CHARACTERISTICS OF A CONNECTED ENTERPRISE

May 12, 2021

What does it mean to be a Connected Enterprise and does it really matter? Ross Daniels at Calabrio believes it’s a great aspiration for all modern organizations and presents a unique opportunity to elevate the status of the contact center. Read more from Contact Centres here.

TOP THREE CHARACTERISTICS OF A CONNECTED ENTERPRISE

May 12, 2021

What does it mean to be a Connected Enterprise and does it really matter? Ross Daniels at Calabrio believes it’s a great aspiration for all modern organizations and presents a unique opportunity to elevate the status of the contact center. Read more from Directors’ Club Newswire here.

STATE OF THE CONTACT CENTER 2021: CLOUD IS HERE, WHAT’S NEXT? PART 2

May 12, 2021

Although reactive at the time, many contact center leaders jumped in headfirst to cloud adoption and discovered enormous benefits to the business – well beyond the inherent scalability and flexibility that was expected. Read more from Customer Zone 360 here.

CLOUD-FIRST APPROACH KEY TO UNLOCKING TRUE BUSINESS POTENTIAL FOR CONTACT CENTERS

May 11, 2021

Ross Daniels, chief marketing officer, Calabrio, discusses why using the cloud to its full potential is imperative to the success of the contact center. Read more from Toolbox here.

RESULTS ARE IN FOR THE 2021 EDITION OF THE UK NATIONAL INNOVATION AWARDS COMPETITION

May 11, 2021

Directors Club United Kingdom is delighted to announce the results for the 2021 edition of the UK National Innovation Awards competition. Read more from Directors’ Club Newswire here.

HOW TO DEFINE CONTACT CENTER TECHNOLOGY REQUIREMENTS

May 5, 2021

Whether launching a new contact center or updating an existing one, CX leaders must evaluate their contact center technology requirements before selecting a provider. Read more from Search Customer Experience here.

WHAT’S NEXT FOR CONTACT CENTRES THAT MOVED TO THE CLOUD DURING THE PANDEMIC?

May 5, 2021

Tom Goodmanson, CEO at Calabrio, reveals recent research results and shares ideas on how to harness the next level of strategic potential for new and existing cloud-based contact centres. Read more from Directors’ Club Newswire here.

WHAT’S NEXT FOR CONTACT CENTRES THAT MOVED TO THE CLOUD DURING THE PANDEMIC?

May 5, 2021

Tom Goodmanson, CEO at Calabrio, reveals recent research results and shares ideas on how to harness the next level of strategic potential for new and existing cloud-based contact centres. Read more from Call Centre Helper here.

STATE OF THE CONTACT CENTER 2021: CLOUD IS HERE, WHAT’S NEXT?

May 4, 2021

Five years, plus some. That’s the number of years we crammed into 6 months of time, based on how fast contact centers transformed their business strategies and their technology footprints in 2020. Read more from Customer Zone 360 here.

CALABRIO: EMBRACING PANDEMIC-DRIVEN CHANGE

April 29, 2021

Kris McKenzie, Calabrio’s SVP of International Sales, explains how brands can adapt and accelerate recovery. Read more from CX Today here.

MAPPING OUT HALFORDS DIGITAL TRANSFORMATION ROAD TRIP – A LENGTHY JOURNEY THROUGH E-COMMERCE, DATA INTEGRATION, CLOUD TELEPHONY AND ERP

April 29, 2021

Halfords has been engaged on a long-running digital transformation program that takes in Salesforce, SAP, 8×8 and Microsoft. Read more from Diginomica here.

IS 2021 THE YEAR AI DOMINATES THE CALL CENTER?

April 28, 2021

AI and machine learning are coming of age, and 2021 is set to become the year that AI dominates the customer service call center, by providing real-time feedback, predictive analytics, and in-depth analysis. Read more from CMS Wire here.

HARNESSING CCAAS AND CRM SOLUTIONS: WHAT’S THE MISSING LINK?

April 28, 2021

When Calabrio surveyed over 300 contact centre professionals, the most effective way to improve employee engagement moving forward was quoted to be giving people the ‘right tools and tech’. Read more from Contact-centres here.

DVLA CHOOSES WAVENET TO TRANSFORM THEIR CONTACT CENTRE AND DRIVE THEIR DIGITAL TRANSFORMATION JOURNEY

April 28, 2021

Wavenet announced that DVLA has awarded Wavenet Limited a 5-year contract to transform Contact Centre services along with their back-office telephony. Read more from Contact Center World here.

IT’S TIME TO TEST YOUR CX KNOWLEDGE BY ENTERING THE CALABRIO BIG CX QUIZ

April 27, 2021

CX is the most important aim of contact centres today and many professionals in the industry believe the customer service experience will impact brand loyalty even more than before the pandemic. Read more from Customer Service Manager here.

HARNESSING CCAAS AND CRM SOLUTIONS: WHAT’S THE MISSING LINK?

April 27, 2021

When Calabrio surveyed over 300 contact centre professionals, the most effective way to improve employee engagement moving forward was quoted to be giving people the ‘right tools and tech’. Read more from Call Centre Helper here.

DVLA CHOOSES WAVENET TO TRANSFORM CONTACT CENTRE & DIGITAL TRANSFORMATION

April 27, 2021

Wavenet have announced that DVLA has awarded Wavenet Limited a 5-year contract to transform Contact Centre services along with their back-office telephony. Read more from Contact Centres here.

SPARK TAPS CALABRIO FOR UNITED FRONT LINE INITIATIVE

April 27, 2021

The Spark initiative is designed so that resources will flow to where the customer is.. Read more from Reseller News NZ here.

DVLA CHOOSES WAVENET TO TRANSFORM THEIR CONTACT CENTRE AND DRIVE THEIR DIGITAL TRANSFORMATION JOURNEY

April 27, 2021

Wavenet today announced that DVLA has awarded Wavenet Limited a 5-year contract to transform Contact Centre services along with their back-office telephony. Read more from Tech Fruit here.

DVLA CHOOSES WAVENET TO TRANSFORM THEIR CONTACT CENTRE AND DRIVE THEIR DIGITAL TRANSFORMATION JOURNEY

April 27, 2021

Wavenet’s unique ability to design powerful and bespoke solutions will enable DVLA to transform their Contact Centre and Customer Experience. Read more from UK Tech News here.

DVLA CHOOSES WAVENET TO TRANSFORM THEIR CONTACT CENTRE AND DRIVE THEIR DIGITAL TRANSFORMATION JOURNEY

April 27, 2021

Wavenet’s unique ability to design powerful and bespoke solutions will enable DVLA to transform their Contact Centre and Customer Experience. Read more from European Business Magazine here.

A CHECKLIST FOR IMPLEMENTING… PERFORMANCE MANAGEMENT TOOLS

April 26, 2021

We present a set of key questions to consider when implementing performance management tools in the contact centre. Read more from Call Centre Helper here.

 

5 WAYS TO WOW CUSTOMERS

April 26, 2021

Delivering exceptional customer experiences comes down to giving more – including ensuring agents receive the same level of TLC as customers, introducing best practice processes and deploying the right technology. Read more from Call Centre Helper here.

TEST YOUR CX KNOWLEDGE BY ENTERING CALABRIO BIG CX QUIZ

April 26, 2021

CX is the most important aim of contact centres today and many professionals in the industry believe the customer service experience will impact brand loyalty even more than before the pandemic. Read more from Contact-Centres here.

IT’S TIME TO TEST YOUR CX KNOWLEDGE BY ENTERING THE CALABRIO BIG CX QUIZ

April 26, 2021

Delivering a great customer experience (CX) is the ultimate aim of contact centres but how do organisations stand out from the crowd?. Read more from Directors’ Club News here.

CALABRIO UNLOCKS VOICE OF THE CUSTOMER BUSINESS INTELLIGENCE WITH NEWLY LAUNCHED CXI SOLUTION

April 21, 2021

Using the out-of-the-box solution, organisations gain immediate value with comprehensive dashboards that disseminate intelligent analytics-driven insights from the contact centre and focus on metrics that matter most to key functions, beginning with marketing, finance and the contact centre itself. Read more from Customer Service Manager here.

CALABRIO LAUNCHES ENTERPRISE CUSTOMER EXPERIENCE INTELLIGENCE (CXI)

April 21, 2021

Calabrio, a customer experience intelligence provider, today launched Enterprise Customer Experience Intelligence (CXI) for voice-of-the-customer business intelligence. Read more from Smart Customer Service here.

TELCO SPARK SELECTS CALABRIO’S CLOUD-BASED WFM SOLUTION

April 21, 2021

Calabrio’s cloud-based workforce management (WFM) solution chosen by New Zealand’s largest telecommunications company to manage frontline staff workloads. Read more from Business Chief here.

DAILY AI ROUNDUP: THE 5 COOLEST THINGS ON EARTH TODAY

April 20, 2021

Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, announced the completion of its acquisition of Calabrio, the customer experience intelligence company. Read more from AiThority here.

CALABRIO UNLOCKS VOICE-OF-THE-CUSTOMER BUSINESS INTELLIGENCE THAT FUELS THE MODERN ENTERPRISE WITH NEWLY LAUNCHED CXI SOLUTION

April 20, 2021

Calabrio, the customer experience intelligence company, today announced the availability of Enterprise Customer Experience Intelligence (CXI) to better connect and elevate the modern enterprise with voice-of-the-customer business intelligence. Read more from Virtual Strategy Magazine here.

CALABRIO UNLOCKS VOICE-OF-THE-CUSTOMER BUSINESS INTELLIGENCE THAT FUELS THE MODERN ENTERPRISE WITH NEWLY LAUNCHED CXI SOLUTION

April 20, 2021

Calabrio, the customer experience intelligence company, today announced the availability of Enterprise Customer Experience Intelligence (CXI) to better connect and elevate the modern enterprise with voice-of-the-customer business intelligence. Read more from My Tech Decisions here.

THOMA BRAVO HAS COMPLETED COMPLETION OF ITS ACQUISITION OF CALABRIO, A SOFTWARE COMPANY FOCUSED ON CUSTOMER EXPERIENCE INTELLIGENCE

April 20, 2021

Thoma Bravo has completed completion of its acquisition of Calabrio, a software company focused on customer experience intelligence. Read more from Channele2e here.

CALABRIO UNLOCKS VOICE-OF-THE-CUSTOMER BUSINESS INTELLIGENCE THAT FUELS THE MODERN ENTERPRISE WITH NEWLY LAUNCHED CXI SOLUTION

April 20, 2021

Too many businesses are spending valuable time and resources searching for answers that are right in front of them. Read more from SalesTechSeries here.

CALABRIO UNLOCKS VOICE-OF-THE-CUSTOMER BUSINESS INTELLIGENCE THAT FUELS THE MODERN ENTERPRISE WITH NEWLY LAUNCHED CXI SOLUTION

April 20, 2021

Using the out-the-box solution, organizations gain immediate value with comprehensive dashboards that disseminate intelligent, analytics-driven insights from the contact center and focus on metrics that matter most to key functions, beginning with marketing, finance and the contact center itself. Read more from TMC Net here.

SPARK TAPS CALABRIO FOR UNITED FRONT LINE INITIATIVE

April 20, 2021

The Spark initiative is designed so that resources will flow to where the customer is. Read more from Reseller News here.

THOMA BRAVO COMPLETES ACQUISITION OF CALABRIO

April 19, 2021

Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, today announced the completion of its acquisition of Calabrio, the customer experience intelligence company. Read more from Workforce Management here.

THOMA BRAVO COMPLETES ACQUISITION OF CALABRIO

April 19, 2021

Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, today announced the completion of its acquisition of Calabrio, the customer experience intelligence company. Read more from MarTech Series here.

NEWS FROM THE WEEK BEGINNING 12TH APRIL

April 19, 2021

Last week, research by Sage looked at the impact of the pandemic on small and mid-sized businesses in the US. Read more from Enterprise Times here.

CX IN FOCUS: TURN CONTACT CENTRE STAFF INTO BRAND AMBASSADORS

April 17, 2021

The global pandemic has changed the way we live, work and do business. Read more from Fresh Business Thinking here.

SPARK NZ SELECTS CALABRIO AS PART OF UNIFIED FRONT LINE INITIATIVE

April 16, 2021

The new Calabrio WFM, with embedded Data Explorer reporting, replaces an on-premises platform and will manage the workload of frontline staff to accommodate peaks and troughs in customer demand across omni-channel touchpoints including voice, digital and in-person. Read more from HR Tech Series here.

SPARK KICKED OFF A NEW INITIATIVE WITH CALABRIO TO ALIGN CUSTOMER AND EMPLOYEE EXPERIENCES

April 16, 2021

Spark, New Zealand’s telecommunications and digital services company, chooses to support 1500 employees in the multi-channel customer services with the help of Calabrio. Read more from Customer Experience Magazine here.

SPARK SELECTS NEW PLATFORM FOR WORKERS

April 16, 2021

Spark NZ has changed the way their employees work by selecting a new customer experience company. Read more from Remote Worker Tech here.

SPARK SELECTS NEW PLATFORM FOR WORKERS

April 16, 2021

Spark went with Calabrio, a customer experience intelligence company. Read more from ITbrief here.

SPARK SELECTS NEW PLATFORM FOR WORKERS

April 16, 2021

Spark NZ has changed the way their employees work by selecting a new customer experience company. Read more from Bizedge here.

PREPARING FOR LIFE AFTER COVID-19 – STARTING WITH YOUR EMPLOYEES

April 16, 2021

The global pandemic has changed the way we live, work and do business. Read more from Customer Service Manager here.

NEWS : SPARK NZ SELECTS CALABRIO AS PART OF UNIFIED FRONT LINE INITIATIVE

April 15, 2021

Calabrio, a customer experience intelligence company, has been selected by Spark, a New Zealand telecommunications and digital services company, to supply a cloud-based workforce management (WFM) solution as part of its Unified Front Line initiative. Read more from Contact Center World here.

SPARK NZ SELECTS CALABRIO AS PART OF UNIFIED FRONT LINE INITIATIVE

April 14, 2021

Calabrio, the customer experience intelligence company, has been selected by Spark, New Zealand’s largest telecommunications and digital services company, to supply a cloud-based workforce management (WFM) solution as part of its Unified Front Line initiative. Read more from Directors’ Club Newswire here.

 

SPARK NZ SELECTS CALABRIO AS PART OF UNIFIED FRONT LINE INITIATIVE

April 14, 2021

Cloud-first workforce engagement management platform chosen to enable market-leading Digital Services company to flow workforce across contact centres, retail stores and at-home visits to be where their customers are. Read more from Customer Service Manager here.

SPARK NZ SELECTS CALABRIO

April 14, 2021

Calabrio has been selected by Spark, New Zealand’s largest telecommunications and digital services company, to supply a cloud-based workforce management (WFM) solution as part of its Unified Front Line initiative. Read more from Call Centre Helper here.

SPARK NZ SELECTS CALABRIO AS PART OF UNIFIED FRONT LINE INITIATIVE

April 14, 2021

Calabrio, the customer experience intelligence company, has been selected by Spark, New Zealand’s largest telecommunications and digital services company, to supply a cloud-based workforce management (WFM) solution as part of its Unified Front Line initiative. Read more from TMCNet News here.

SPARK NZ SELECTS CALABRIO AS PART OF UNIFIED FRONT LINE INITIATIVE

April 14, 2021

Cloud-first workforce engagement management platform chosen to enable market-leading Digital Services company to flow workforce across contact centers, retail stores and at-home visits, to be where their customers are. Read more from Yahoo! Finance here.

PCI PAL’S INAUGURAL PAYMENT SECURITY/CX EVENT WAS A BIG SUCCESS

April 8, 2021

Over 85 organisations and industry experts gathered so share insights on payment security and customer experience. Read more from UC Today here.

CUSTOMER SERVICE ANALYTICS HELP THOMSON REUTERS IMPROVE CUSTOMER INTERACTIONS AND REMOTE AGENT PERFORMANCE

April 5, 2021

Customer Service Analytics Help Thomson Reuters Improve Customer Interactions and Remote Agent Performance. Read more from Contact Center World here.

ALMOST 75% OF CONTACT CENTRES MOVED TO THE CLOUD DURING THE PANDEMIC

March 31, 2021

Calabrio have uncovered new data regarding contact centres that shifted operations to the cloud during the pandemic. Read more from Call Centre Helper here.

CONTACT CENTRES MOVED TO THE CLOUD DURING THE PANDEMIC

March 31, 2021

Nearly three-quarters of contact centres that moved to the cloud did so during the pandemic. Read more from Customer Service Manager here.

NEARLY THREE-QUARTERS OF CONTACT CENTRES THAT MOVED TO THE CLOUD DID SO DURING THE PANDEMIC.

March 30, 2021

Calabrio, the customer experience intelligence company, uncovered new data regarding contact centres that shifted operations to the cloud during the pandemic. Read more from Directors Club Newswire here.

CONTACT CENTRE REPORT: CLOUD IS HERE. WHAT’S NEXT?

March 30, 2021

Nearly Three-Quarters of Contact Centres That Moved to The Cloud Did So During the Pandemic. Read more from Contact Centres here.

INDUSTRY RESEARCH : THREE-QUARTERS OF CONTACT CENTERS THAT MOVED TO THE CLOUD DID SO DURING THE PANDEMIC, HERE’S WHAT THEY’RE EXPECTING

March 30, 2021

Calabrio, a customer experience intelligence company, uncovered new data regarding contact centers that shifted operations to the cloud during the pandemic. Read more from World News here.

NEARLY THREE-QUARTERS OF CONTACT CENTERS THAT MOVED TO THE CLOUD DID SO DURING THE PANDEMIC

March 30, 2021

Calabrio study shows that the pandemic-driven cloud migration is generating unexpected value and reveals insights into strategic trends and opportunities for cloud-based contact centers. Read more from Yahoo! Finance here.

NEARLY THREE-QUARTERS OF CONTACT CENTERS THAT MOVED TO THE CLOUD DID SO DURING THE PANDEMIC.

March 30, 2021

Calabrio, the customer experience intelligence company, uncovered new data regarding contact centers that shifted operations to the cloud during the pandemic. Read more from Sales Tech Star here.

NEARLY THREE-QUARTERS OF CONTACT CENTERS THAT MOVED TO THE CLOUD DID SO DURING THE PANDEMIC.

March 30, 2021

Calabrio study shows that the pandemic-driven cloud migration is generating unexpected value and reveals insights into strategic trends and opportunities for cloud-based contact centers. Read more from World News here.

19 WAYS TO DEAL WITH HIGH CONTACT VOLUMES

March 29, 2021

Our panel of experts discuss how to drive down contact volumes in a customer-friendly way. Read more from Call Centre Helper here.

CALABRIO TO BE ACQUIRED

March 26, 2021

Thoma Bravo, a private equity investment firm, has inked a definitive purchase agreement to acquire customer experience intelligence company Calabrio from global investment firm KKR, as announced this week. Read more from No Jitter here.

PRIVATE EQUITY FIRM TO ACQUIRE CALABRIO

March 24, 2021

Thoma Bravo values the deal at more than $1billion. Read more from CX Today here.

28 BRILLIANT HACKS TO IMPROVE CONTACT CENTRE EFFICIENCY

March 24, 2021

Our panel of experts share some great ideas for driving up efficiency in the contact centre. Read more from Call Centre Helper here.

PRIVATE EQUITY FIRM THOMA BRAVO TO ACQUIRE SOFTWARE FIRM CALABRIO FROM KKR

March 24, 2021

Private equity firm Thoma Bravo LP said on Tuesday it has agreed to acquire workplace software firm Calabrio Inc from KKR & Co Inc. Read more from MSN Money here.

THOMA BRAVO ACQUIRES CALABRIO

March 23, 2021

Thoma Bravo, a private equity investment firm, and Calabrio have announced a definitive purchase agreement whereby Thoma Bravo will acquire Calabrio from KKR, a leading global investment firm. Read more from Call Centre Helper here.

THOMA BRAVO WILL BUY MINNEAPOLIS-BASED CALABRIO FROM KKR

March 23, 2021

The Minneapolis software firm’s value is estimated to exceed $1 billion. Read more from Star Tribune here.

THOMA BRAVO ACQUIRES CALABRIO TO ACCELERATE COMPANY’S CLOUD-FIRST CUSTOMER EXPERIENCE GROWTH

March 23, 2021

Thoma Bravo announces strategic acquisition of Calabrio to accelerate company’s cloud-first customer experience Growth. Read more from Customer Service Manager here.

THOMA BRAVO ANNOUNCES STRATEGIC ACQUISITION OF CALABRIO TO ACCELERATE COMPANY’S CLOUD-FIRST CUSTOMER EXPERIENCE GROWTH

March 23, 2021

Acquisition From KKR Follows Significant Growth and Successful Evolution to the Cloud. Read more from AiThority here.

PRIVATE EQUITY FIRM THOMA BRAVO TO ACQUIRE SOFTWARE FIRM CALABRIO FROM KKR

March 23, 2021

Private equity firm Thoma Bravo LP said on Tuesday it has agreed to acquire workplace software firm Calabrio Inc from KKR & Co Inc. Read more from Yahoo!Finance here.

NEWS : THOMA BRAVO ANNOUNCES STRATEGIC ACQUISITION OF CALABRIO

March 23, 2021

Thoma Bravo, a private equity investment firm focused on the software and technology-enabled services sectors, and Calabrio, the customer experience intelligence company, announced a definitive purchase agreement whereby Thoma Bravo will acquire Calabrio from KKR, a leading global investment firm. Read more from Contact Center World here.

 

THOMA BRAVO WILL BUY MINNEAPOLIS-BASED CALABRIO FROM KKR

March 23, 2021

The Minneapolis software firm’s value is estimated to exceed $1 billion. Read more from Flip Board here.

THOMA BRAVO TO BUY CALABRIO FROM KKR, TERMS NOT DISCLOSED – QUICK FACTS

March 23, 2021

The acquisition will enable Thoma Bravo to accelerate its cloud-first customer experience growth. Read more from RTTNews here.

THOMA BRAVO ACQUIRES CALABRIO

March 23, 2021

Private equity firm Thoma Bravo has acquired Calabrio, a customer experience intelligence company, from fellow investment firm KKR. Read more from Destination CRM here.

PRIVATE EQUITY FIRM THOMA BRAVO TO ACQUIRE SOFTWARE FIRM CALABRIO FROM KKR

March 23, 2021

Private equity firm Thoma Bravo LP said on Tuesday it has agreed to acquire workplace software firm Calabrio Inc. Read more from Daily Mail here.

THOMA BRAVO ANNOUNCES STRATEGIC ACQUISITION OF CALABRIO TO ACCELERATE COMPANY’S CLOUD-FIRST CUSTOMER EXPERIENCE GROWTH

March 23, 2021

Acquisition from KKR follows significant growth and successful evolution to the cloud. Read more from Sales Tech Star here.

PRIVATE EQUITY FIRM THOMA BRAVO TO ACQUIRE SOFTWARE FIRM CALABRIO FROM KKR

March 23, 2021

Private equity firm Thoma Bravo LP said on Tuesday it has agreed to acquire workplace software firm Calabrio Inc from KKR & Co. Read more from Investing.com here.

THOMA BRAVO ANNOUNCES STRATEGIC ACQUISITION OF CALABRIO TO ACCELERATE COMPANY’S CLOUD-FIRST CUSTOMER EXPERIENCE GROWTH

March 23, 2021

Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, and Calabrio, the customer experience intelligence company, today announced a definitive purchase agreement. Read more from Workforce Management here.

THOMA BRAVO ANNOUNCES STRATEGIC ACQUISITION OF CALABRIO TO ACCELERATE COMPANY’S CLOUD-FIRST CUSTOMER EXPERIENCE GROWTH

March 23, 2021

Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, and Calabrio, the customer experience intelligence company, today announced a definitive purchase agreement. Read more from CRM Xchange here.

THOMA BRAVO ACQUIRES CALABRIO TO ACCELERATE COMPANY’S CLOUD-FIRST CUSTOMER EXPERIENCE GROWTH

March 23, 2021

Thoma Bravo announces strategic acquisition of Calabrio to accelerate company’s cloud-first customer experience Growth. Read more from Customer Service Manager here.

CALABRIO WILL BE ACQUIRED BY PRIVATE EQUITY FIRM THOMA BRAVO, VALUED AT OVER $1B

March 23, 2021

Call-center software company Calabrio Inc. has agreed to be acquired by private equity giant Thoma Bravo, the parties announced Tuesday. Read more from MinneInno here.

THOMA BRAVO ANNOUNCES ACQUISITION OF CALABRIO

March 23, 2021

Thoma Bravo, a software and technology private investment firm based in San Francisco, has announced the acquisition of Calabrio, the Minneapolis-based, cloud-first software company focused on customer service and support. Read more from Tech.MN here.

THOMA BRAVO TO BUY CALABRIO FROM KKR, TERMS NOT DISCLOSED – QUICK FACTS

March 23, 2021

Private equity investment firm Thoma Bravo and customer experience intelligence firm Calabrio announced Tuesday a definitive purchase agreement whereby Thoma Bravo will acquire Calabrio from KKR, a leading global investment firm. Read more from Nasdaq here.

THOMA BRAVO TO BUY CALABRIO FROM KKR, TERMS NOT DISCLOSED – QUICK FACTS

March 23, 2021

Private equity investment firm Thoma Bravo and customer experience intelligence firm Calabrio announced Tuesday a definitive purchase agreement whereby Thoma Bravo will acquire Calabrio from KKR, a leading global investment firm. Read more from Market Insider here.

 

CALABRIO WILL BE ACQUIRED BY PRIVATE EQUITY FIRM THOMA BRAVO, VALUED AT OVER $1B

March 23, 2021

Call-center software company Calabrio Inc. has agreed to be acquired by private equity giant Thoma Bravo. Read more from Minneapolis/St.Paul Business Journal here.

CALABRIO ACQUIRED BY THOMA BRAVO

March 23, 2021

Thoma Bravo is a private equity firm with a focus on investing in software and technology companies. Read more from Crunchbase here.

PRIVATE EQUITY FIRM THOMA BRAVO TO ACQUIRE SOFTWARE FIRM CALABRIO FROM KKR

March 23, 2021

Terms of the deal were not disclosed but people familiar with the matter said the deal values Calabrio at more than $1 billion, including debt. Read more from Reuters here.

AI AUTOMATION IN 2021: CX TODAY EXPERT ROUND TABLE

March 19, 2021

We asked experts to share their insights on how AI speech technologies drive the VoC, whether the role of AI in humanising customer interactions change and what the future holds for automation. Read more from CX Today here.

MAKING THE MOVE TO CLOUD IN CONTACT CENTRES: 3 KEY QUESTIONS TO ASK

March 18, 2021

As organisations look to future-proof customer experience they are reviewing their contact centre strategies with many turning to cloud-based technology for all-round agility. Read more from Directors Club Newswire here.

MAKING THE MOVE TO CLOUD IN CONTACT CENTRES: 3 KEY QUESTIONS TO ASK

March 18, 2021

As organisations look to future-proof customer experience they are reviewing their contact centre strategies with many turning to cloud-based technology for all-round agility. Read more from Customer Service Manager here.

MAKING THE MOVE TO CLOUD IN CONTACT CENTRES

March 18, 2021

Magnus Geverts at Calabrio shares his top tips for a smooth and successful transition to a cloud-first approach. Read more from Contact Centres here.

DELIVEROO CHOOSE SVL TO PROVIDE WORKFORCE MANAGEMENT SOLUTION

March 10, 2021

SVL is delighted to announce they are providing a workforce management (WFM) solution for global on-line food delivery giant Deliveroo. Read more from Directors’ Club Newswire here.

FLEXIBILITY WILL BE TOP PRIORITY WHEN THESE TWIN CITIES TECH FIRMS OPEN OFFICES

March 10, 2021

While none of the CEOs interviewed said they were giving up their office space completely, they all said they’d move towards a “hybrid model” of work. Read more from The Business Journal here.

SPARK ADOPTS CALABRIO CLOUD-BASED WORKFORCE MANAGEMENT PLATFORM FOR UNIFIED FRONT LINE INITIATIVE

March 10, 2021

New Zealand operator Spark, has selected customer experience intelligence company Calabrio. Read more from Telecompaper here.

ANNOUNCING THE FINALISTS OF THE 2021 UK NATIONAL INNOVATION AWARDS COMPETITION

March 9, 2021

Calabrio among finalists for several categories for Directors’ Club 2021 UK National Innovation Awards, an open competition for technology innovators worldwide. Read more from Directors’ Club Newswire here.

SVL PROVIDE WFM SOLUTION TO DELIVEROO CONTACT CENTRE

March 8, 2021

Calabrio WFM will installed as hub for the scheduling of contact centre agent activities across countries such as Italy, Dubai and Hong Kong. Read more from contact-centres here.

 

THE BEST WAYS TO ORGANIZE SHIFT-SWAPS

March 5, 2021

“The rules engines within WFM systems can allow swaps to take place with automatic approval, safe in the knowledge that service levels are being safeguarded,” says Richard Pinnington, Director of Strategic Channel Partnerships at Calabrio. Read more from Call Centre Helper here.

CALABRIO WINS INNOVATION AWARDS

March 2, 2021

Calabrio has won at the CUSTOMER Workforce Optimization Innovation Awards for its full workforce optimization (WFO) suite and speech analytics. Read more from Call Centre Helper here.

WHY CUSTOMER ANALYTICS ARE KEY TO UNLOCKING CUSTOMER EXPERIENCE

March 2, 2021

Tom Goodmanson, Calabrio’s CEO, writes ” Knowing a customer’s name and understanding why he or she has contacted you in the first place can help to earn trust and loyalty through an unmatched customer experience.” Read more from Contact Center Pipeline here.

NEWS FROM WEEK BEGINNING 22 FEBRUARY 2021

March 1, 2021

In the last 12 months, Calabrio has increased sales by 30% and added more than 150 new customers, more than 50 of whom were UK-based according to a business update. Read more from Enterprise Times here.

CALABRIO RECEIVES PERFECT CUSTOMER SATISFACTION SCORES IN DMG CONSULTING’S 2020-2021 WFO PRODUCT AND MARKET REPORT

February 27, 2021

Calabrio customers scored the company with perfect fives for all areas surveyed in the categories of vendor satisfaction, WFO product features and product effectiveness. Read more from Workforce Management here.

EMPOWER YOUR WORKFORCE WITH A SMARTER APPROACH TO WEM

February 26, 2021

Now is the time for organisations to re-think their cloud contact centre strategy. In the first of a new series of blogs, here are three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM). Read more from Contact Center World here.

CALABRIO RECALIBRATES, BECOMES A GLOBAL PLAYER

February 25, 2021

Calabrio’s CMO Ross Daniels details how the company grew in 2020 and what we might see from the workforce engagement management vendor in 2021. Read more from No Jitter here.

A CHECKLIST FOR IMPLEMENTING… SPEECH ANALYTICS

February 24, 2021

Calabrio’s Ed Creasey says “Identify the one word that crops up in every conversation or highlight when 90% of customers are asking the same question to focus on what really matters for improved customer service.” Read more from Call Centre Helper here.

CALABRIO CHARTS RECORD YEAR-ON-YEAR UK GROWTH AS DEMAND FOR CLOUD TECHNOLOGY SOARS DURING LOCKDOWN

February 23, 2021

In order to support forward-thinking organisations looking to optimise their investment in cloud contact centre solutions, Calabrio has made two significant appointments. Read more from Customer Service Manager here.

CALABRIO CHARTS RECORD YEAR-ON-YEAR UK GROWTH AS DEMAND FOR CLOUD TECHNOLOGY SOARS DURING LOCKDOWN

February 23, 2021

Kris McKenzie, SVP, Sales, International at Calabrio says, “At a time of uncertainty when consumers need robust support more than ever before, we are witnessing first-hand the cloud transformation of customer services by organisations looking to deliver the next level in customer experience.” Read more from Global Banking & Finance Review here.

CALABRIO CHARTS RECORD YEAR-ON-YEAR UK GROWTH AS DEMAND FOR CLOUD TECHNOLOGY SOARS DURING LOCKDOWN

February 23, 2021

Achieving 30% year-on-year sales growth, Calabrio International has welcomed more than 150 new customers, with the UK adding a third of those from a wide range of industries including many online challenger businesses. Read more from Director’s Club Newswire here.

CALABRIO CHARTS RECORD GROWTH AS DEMAND FOR CLOUD TECH SOARS

February 23, 2021

Calabrio made strategic new appointments to build its customer support network, revealing a strong growth trajectory in the UK during the last 12 months, despite the global pandemic. Read more from Contact-Centres.com here.

THOMA BRAVO ANNOUNCES STRATEGIC ACQUISITION OF CALABRIO TO ACCELERATE COMPANY’S CLOUD-FIRST CUSTOMER EXPERIENCE GROWTH

February 23, 2021

Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, and Calabrio, the customer experience intelligence company, today announced a definitive purchase agreement. Read more from TMCNet News here.

USING AUTOMATED ANALYTICS TO IDENTIFY CONTACT CENTRE ISSUES AND SOLUTIONS IN TURBULENT TIMES

February 11, 2021

Doing business has never been more unpredictable. Success depends on identifying and analysing trends then quickly developing effective solutions. Calabrio has recognised three organisations with awards for their innovative use of workforce optimisation analytics. Read more from Director’s Club Newswire here.

COUNCIL POST: HOW AI HELPS CREATE THE ADAPTIVE CUSTOMER SERVICE RESPONSE 2021 NEEDS

February 10, 2021

The rise of artificial intelligence (AI) and cloud-based technology is making it easier than ever for brands to gather employee and customer journey intelligence. With that critical information in hand, organizations can deliver a better customer service experience for both parties. Read more from Forbes Online here.

THE ROCKET MAN AND A WATERSHED YEAR

February 10, 2021

Every year until this one, Paul Stockford was able to sit down for a face-to-face conversation with Tom at C3. This year, the two held a virtual meeting at the acceptable social distance of 1,632 miles apart. Read the full conversation from Contact Center Pipeline here.

NEWS : BRIO LAUNCH: QM CONNECTOR ON SALESFORCE APPEXCHANGE

February 3, 2021

Calabrio, a customer experience intelligence company, announced that the Calabrio Launch: QM Connector is now available on the Salesforce AppExchange, integrating Salesforce Service Cloud and Calabrio Quality Management (QM), part of the Calabrio ONE workforce engagement management suite. Read more from Contact Center World here.

CALABRIO ANNOUNCES CALABRIO LAUNCH: QM CONNECTOR ON SALESFORCE APPEXCHANGE, THE WORLD’S LEADING ENTERPRISE CLOUD MARKETPLACE

February 3, 2021

Customers using Calabrio Quality Management and Salesforce Service Cloud can connect platforms to access and evaluate critical customer-agent interactions. Read more from Worldnews here.

CALABRIO ANNOUNCES CALABRIO LAUNCH: QM CONNECTOR ON SALESFORCE APPEXCHANGE, THE WORLD’S LEADING ENTERPRISE CLOUD MARKETPLACE

February 3, 2021

With the QM Connector, agents, supervisors and managers managing customer interactions within Service Cloud can gain a more holistic view of the customer by quickly accessing and reviewing related interaction records from Calabrio Quality Management, including call recordings, text transcriptions and screen recordings through the simple push of a button. Read more from TMC Net here.

CALABRIO ADDS CALABRIO LAUNCH: QM CONNECTOR TO SALESFORCE APPEXCHANGE

February 2, 2021

Calabrio Adds Calabrio Launch: QM Connector to Salesforce AppExchange. Read more from Smart Customer Service here.

CALABRIO ANNOUNCES CALABRIO LAUNCH: QM CONNECTOR ON SALESFORCE APPEXCHANGE, THE WORLD’S LEADING ENTERPRISE CLOUD MARKETPLACE

February 2, 2021

Customers using Calabrio Quality Management and Salesforce Service Cloud can connect platforms to access and evaluate critical customer-agent interactions. Read more from Global Banking and Finance here.

CALABRIO ANNOUNCES CALABRIO LAUNCH: QM CONNECTOR ON SALESFORCE APPEXCHANGE, THE WORLD’S LEADING ENTERPRISE CLOUD MARKETPLACE

February 2, 2021

Calabrio, the customer experience intelligence company, today announced that the Calabrio Launch: QM Connector is now available on the Salesforce AppExchange, integrating Salesforce Service Cloud and Calabrio Quality Management (QM), part of the Calabrio ONE workforce engagement management suite. Read more from Digital Journal here.

THE NEW WORLD FOR CONTACT CENTERS MAY BE WHERE WE WERE ALREADY HEADED

January 28, 2021

2020 was nothing short of challenging for businesses. When the COVID-19 pandemic hit in March, we all scrambled to adjust to the new state of the world. Read more from Contact Center Pipeline here.

CALABRIO RECEIVES PERFECT CUSTOMER SATISFACTION SCORES IN DMG CONSULTING’S 2020-2021 WFO PRODUCT AND MARKET REPORT

January 28, 2021

Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report. Read more from American Online News here.

CALABRIO RECEIVES PERFECT CUSTOMER SATISFACTION SCORES IN DMG CONSULTING’S 2020-2021 WFO PRODUCT AND MARKET REPORT

January 28, 2021

Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report. Read more from Contact Center World here.

 

CALABRIO RECEIVES PERFECT CUSTOMER SATISFACTION SCORES IN DMG CONSULTING’S 2020-2021 WFO PRODUCT AND MARKET REPORT

January 28, 2021

Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report. Read more from Global Banking and Finance here.

CALABRIO RECEIVES PERFECT CUSTOMER SATISFACTION SCORES IN DMG CONSULTING’S 2020-2021 WFO PRODUCT AND MARKET REPORT

January 28, 2021

Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report. Read more from YahooFinance here.

NO JITTER ROLL: SLACK OUTAGE; CLOUD INTEGRATIONS

January 8, 2021

Calabrio this week announced that the Calabrio One workforce engagement management (WEM) suite is now available through the Twilio Flex ecosystem. Read more from NoJitter here.

CALABRIO ONE NOW AVAILABLE VIA TWILIO FLEX ECOSYSTEM

January 7, 2021

Calabrio extends its Twilio partnership, making it effortless to deploy the leading workforce engagement management suite on Twilio Flex. Read more from Customer Service Manager here.

CALABRIO ONE NOW AVAILABLE VIA TWILIO FLEX ECOSYSTEM

January 7, 2021

Calabrio extends its Twilio partnership, making it effortless to deploy the leading workforce engagement management suite on Twilio Flex. Read more from Contact Center World here.

CALABRIO ONE NOW AVAILABLE VIA TWILIO FLEX ECOSYSTEM

January 7, 2021

Calabrio extends its Twilio partnership, making it effortless to deploy the leading workforce engagement management suite on Twilio Flex. Read more from AiThority here.

CALABRIO ONE NOW AVAILABLE VIA TWILIO FLEX ECOSYSTEM

January 7, 2021

Calabrio extends its Twilio partnership, making it effortless to deploy the leading workforce engagement management suite on Twilio Flex. Read more from MarTech Series here.

CALABRIO ONE NOW AVAILABLE VIA TWILIO FLEX ECOSYSTEM

January 7, 2021

Calabrio extends its Twilio partnership, making it effortless to deploy the leading workforce engagement management suite on Twilio Flex. Read more from Global Banking and Finance here.

CALABRIO ONE NOW AVAILABLE VIA TWILIO FLEX ECOSYSTEM

January 7, 2021

Calabrio extends its Twilio partnership, making it effortless to deploy the leading workforce engagement management suite on Twilio Flex. Read more from Market Screener here.

CALABRIO ONE NOW AVAILABLE VIA TWILIO FLEX ECOSYSTEM

January 6, 2021

Calabrio extends its Twilio partnership, making it effortless to deploy the leading workforce engagement management suite for contact centres on Twilio Flex. Read more from contact-centres here.

CALABRIO ONE NOW AVAILABLE VIA TWILIO FLEX ECOSYSTEM

January 6, 2021

As a part of the Twilio Flex Ecosystem, Calabrio (News – Alert) is focused on helping businesses accelerate contact center transformation through a modern cloud WEM suite that enriches customer interactions-whether they happen via voice or other digital channels. Read more from TMC Net here.

CALABRIO ONE NOW AVAILABLE VIA TWILIO FLEX ECOSYSTEM

January 6, 2021

The cloud-to-cloud integration of Calabrio ONE and Twilio Flex, which was announced earlier this year, fills a gap for modern contact centers looking for a customizable, data-driven environment that puts the customer and agent experience at the forefront, whether they’re working from home or in the office. Read more from Bloomberg here.

CALABRIO ONE NOW AVAILABLE VIA TWILIO FLEX ECOSYSTEM

January 6, 2021

Calabrio has extended its partnership with Twilio and made its Calabrio ONE workforce engagement management (WEM) product available to contact centers through the Twilio Flex Ecosystem. Read more from Smart Customer Experience here.

REMOTE AGENTS DRIVE PERMANENT IMPROVEMENTS TO WORKFORCE MANAGEMENT

January 4, 2021

When the COVID-19 pandemic caused most businesses, including contact centers, to close main offices and work from remote locations in mid-March 2020, it meant quantum shifts in customer support and workforce management practices. Read more from Customerzone360.com here.

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