“The rules engines within WFM systems can allow swaps to take place with automatic approval, safe in the knowledge that service levels are being safeguarded,” says Richard Pinnington, Director of Strategic Channel Partnerships at Calabrio. Read more from Call Centre Helper here.

Calabrio has won at the CUSTOMER Workforce Optimization Innovation Awards for its full workforce optimization (WFO) suite and speech analytics. Read more from Call Centre Helper here.

Tom Goodmanson, Calabrio’s CEO, writes ” Knowing a customer’s name and understanding why he or she has contacted you in the first place can help to earn trust and loyalty through an unmatched customer experience.” Read more from Contact Center Pipeline here.

In the last 12 months, Calabrio has increased sales by 30% and added more than 150 new customers, more than 50 of whom were UK-based according to a business update. Read more from Enterprise Times here.

Calabrio customers scored the company with perfect fives for all areas surveyed in the categories of vendor satisfaction, WFO product features and product effectiveness. Read more from Workforce Management here.

Now is the time for organisations to re-think their cloud contact centre strategy. In the first of a new series of blogs, here are three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM). Read more from Contact Center World here.

Calabrio’s CMO Ross Daniels details how the company grew in 2020 and what we might see from the workforce engagement management vendor in 2021. Read more from No Jitter here.

Calabrio’s Ed Creasey says “Identify the one word that crops up in every conversation or highlight when 90% of customers are asking the same question to focus on what really matters for improved customer service.” Read more from Call Centre Helper here.

In order to support forward-thinking organisations looking to optimise their investment in cloud contact centre solutions, Calabrio has made two significant appointments. Read more from Customer Service Manager here.

Kris McKenzie, SVP, Sales, International at Calabrio says, “At a time of uncertainty when consumers need robust support more than ever before, we are witnessing first-hand the cloud transformation of customer services by organisations looking to deliver the next level in customer experience.” Read more from Global Banking & Finance Review here.

Achieving 30% year-on-year sales growth, Calabrio International has welcomed more than 150 new customers, with the UK adding a third of those from a wide range of industries including many online challenger businesses. Read more from Director’s Club Newswire here.

Calabrio made strategic new appointments to build its customer support network, revealing a strong growth trajectory in the UK during the last 12 months, despite the global pandemic. Read more from Contact-Centres.com here.

Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, and Calabrio, the customer experience intelligence company, today announced a definitive purchase agreement. Read more from TMCNet News here.

Doing business has never been more unpredictable. Success depends on identifying and analysing trends then quickly developing effective solutions. Calabrio has recognised three organisations with awards for their innovative use of workforce optimisation analytics. Read more from Director’s Club Newswire here.

The rise of artificial intelligence (AI) and cloud-based technology is making it easier than ever for brands to gather employee and customer journey intelligence. With that critical information in hand, organizations can deliver a better customer service experience for both parties. Read more from Forbes Online here.

Every year until this one, Paul Stockford was able to sit down for a face-to-face conversation with Tom at C3. This year, the two held a virtual meeting at the acceptable social distance of 1,632 miles apart. Read the full conversation from Contact Center Pipeline here.

Calabrio, a customer experience intelligence company, announced that the Calabrio Launch: QM Connector is now available on the Salesforce AppExchange, integrating Salesforce Service Cloud and Calabrio Quality Management (QM), part of the Calabrio ONE workforce engagement management suite. Read more from Contact Center World here.

Customers using Calabrio Quality Management and Salesforce Service Cloud can connect platforms to access and evaluate critical customer-agent interactions. Read more from Worldnews here.

With the QM Connector, agents, supervisors and managers managing customer interactions within Service Cloud can gain a more holistic view of the customer by quickly accessing and reviewing related interaction records from Calabrio Quality Management, including call recordings, text transcriptions and screen recordings through the simple push of a button. Read more from TMC Net here.

Calabrio Adds Calabrio Launch: QM Connector to Salesforce AppExchange. Read more from Smart Customer Service here.

Customers using Calabrio Quality Management and Salesforce Service Cloud can connect platforms to access and evaluate critical customer-agent interactions. Read more from Global Banking and Finance here.

Calabrio, the customer experience intelligence company, today announced that the Calabrio Launch: QM Connector is now available on the Salesforce AppExchange, integrating Salesforce Service Cloud and Calabrio Quality Management (QM), part of the Calabrio ONE workforce engagement management suite. Read more from Digital Journal here.

2020 was nothing short of challenging for businesses. When the COVID-19 pandemic hit in March, we all scrambled to adjust to the new state of the world. Read more from Contact Center Pipeline here.

Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report. Read more from American Online News here.

Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report. Read more from Contact Center World here.