Workforce wellbeing – 7 essential elements of an effective corporate programme – Personal and organisational growth go hand in hand. Read more from Contact Centres here.

Personal and organisational growth go hand in hand. Ross Daniels at Calabrio shares his top tips for an effective wellbeing programme to build a happy and productive team… Read more from Directors Club here.

Personal and organisational growth go hand in hand. Ross Daniels at Calabrio shares his top tips for an effective wellbeing programme to build a happy and productive team… Read more from Directors Club here.

The average contact centre only examines around 2% of their customer interactions. This is typically a manual process. Read more from Contact Centres here.

Stress is a major barrier to success, and it affects everyone. In a new three-part series Ross Daniels introduces Calabrio’s campaign to support improvements for people, processes and technology to enable greater wellbeing across contact centre organisations. This first article outlines the key triggers for agents, supervisors and senior managers and shows why it pays to take a comprehensive approach to organisational wellbeing. Read more from Enterprise Times here.

In this webinar we’ll talk about: speech analytics, customer results, the consideration in your analytics program, and much more. Read more from Call Centre Helper here.

We’re going to talk about: manage workplace stress, help co-workers by support, and how technology can help/harm the work experience. Read more from Call Centre Management Association here.

With stress levels in contact centres as a constant, Magnus Geverts at Calabrio discusses how to balance the needs of employees and the business with a fresh approach to agent self-scheduling. Read more from Contact Center World here.

I have been in the Workforce Management (WFM) business for over 20 years and during this time, contact centre leaders have again and again told me that one of their biggest challenges is balancing the needs of employees with great customer service. Recently however, the situation has reached crisis point with the pandemic ushering in a new era of ‘The Great Resignation’, where employees are reassessing the impact of their jobs on work/life balance, mental health and overall life goal fulfilment. Read more from Adrian Swinscoe here.

With stress levels in contact centres as a constant, Magnus Geverts at Calabrio discusses how to balance the needs of employees and the business with a fresh approach to agent self-scheduling. Read more from Call Centre Helper here.

With stress levels in contact centres as a constant, Magnus Geverts at Calabrio discusses how to balance the needs of employees and the business with a fresh approach to agent self-scheduling. Read more from Customer Service Manager here.

With stress levels in contact centres as a constant, Magnus Geverts at Calabrio discusses how to balance the needs of employees and the business with a fresh approach to agent self-scheduling… Read more from Directors Club News here.

Granted, these new ideas catered for the needs of the business but they were not flexible or easy enough for what agents really wanted; here are 7 ways to crack the code using agent self-scheduling. Read more from Contact Centres here.

Let’s look at what agents want in and what contact centers can do to drive long-term satisfaction and reduce employee churn. Read more from Contact Center Pipeline here.

Many responders reported worse mental health, lower physical activity, disturbed sleep and increased reliance on unhealthy habits. Read more from Customer Zone 360 here.

Here are seven contact center quality management software providers that offer leading solutions in this space. Read more from CX Today here.

Embrace analytics to boost your wellbeing strategy. Here are three reasons why you can’t afford to ignore the latest advancements in technologies designed for modern workforce optimisation and engagement. Read more from Contact Center World here.

Practical strategies and resources to turn workforce wellbeing into your competitive advantage. Read more from Call Centre Management Association here.

Excellent resource planning ensures the right employees are handling the right contacts at the right time to meet demand. Get this right, and the contact center meets its service level and occupancy targets. As a result, critical customer, agent, and business outcomes improve. Read more from CXToday here.

Embrace analytics to boost your wellbeing strategy. That’s the message from Ross Daniels at Calabrio. Here, he takes a closer look and gives 3 reasons why you can’t afford to ignore the latest advancements in technologies designed for modern workforce optimization and engagement. Read more from Call Centre Helper here.

Embrace analytics to boost your wellbeing strategy. That’s the message from Ross Daniels at Calabrio. Here, he takes a closer look and gives 3 reasons why you can’t afford to ignore the latest advancements in technologies designed for modern workforce optimisation and engagement. Read more from Directors Club Newswire here.

Embrace analytics to boost your wellbeing strategy. Here are three reasons why you can’t afford to ignore the latest advancements in technologies designed for modern workforce optimisation and engagement. Read more from My Customer here.