Our panel of experts share their predictions for how the contact centre industry will change and develop in 2021. Read more from Call Centre Helper here.
30 Contact Centre Predictions for 20212020-11-252020-12-21https://www.calabrio.com/wp-content/uploads/2017/03/calabriologo-tm-red-rgb-2.pngCalabriohttps://www.calabrio.com/wp-content/uploads/2017/03/calabriologo-tm-red-rgb-2.png200px200px
Alyssa Fishwick manages PR and analyst relations for Calabrio. A background in corporate communications and copywriting at multiple international agencies has seen her work across a range of industries, including technology, travel, retail and financial services. Alyssa’s marcomms work within the realms of customer experience software began in the Workforce Management field as Content & Communications Manager for Teleopti, which was acquired by Calabrio in 2019, before taking up her current position at Calabrio.
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support.