7 Predictions for the Future of Customer Engagement in the Contact Center | Calabrio

7 Predictions for the Future of Customer Engagement in the Contact Center

The “smart” technology that revolutionized our cell phones is finding its way into just about everything: medical devices, baby monitors, smoke detectors, thermostats, running shoes, even cows. Yes, cows: A company in the Netherlands has developed a sensor that attaches to a cow’s ear, monitors its vital signs, and reports back to the farmer via email or text.

The pace at which technology marches forward is incredible. The researchers at Gartner estimate that nearly 12.5 billion devices are connected to the Web. By 2020 the number of connected “things” is expected to rise to 30 billion, and devices will outnumber people on the Internet. Should we be worried?… >

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