A New Era For Workforce Management In The Contact Centre

Anne Holmes, SVL’s Workforce Management specialist, looks at what happened in the arena of Workforce Management in the last 2 years, and where we are going next. Read more from Contact Centres here.

Alyssa Fishwick

Alyssa Fishwick manages PR and analyst relations for Calabrio. A background in corporate communications and copywriting at multiple international agencies has seen her work across a range of industries, including technology, travel, retail and financial services. Alyssa’s marcomms work within the realms of customer experience software began in the Workforce Management field as Content & Communications Manager for Teleopti, which was acquired by Calabrio in 2019, before taking up her current position at Calabrio.