Amazing Business Radio: Rebecca Martin – Shep Hyken
Shep Hyken interviews Rebecca Martin. They discuss the role of technology in customer service, how emotion can drive customer loyalty, and how marketers and contact center workers can help each other in building the ideal customer journey. Listen to the interview here.
Amazing Business Radio: Rebecca Martin – Shep Hyken2019-01-182019-01-18https://www.calabrio.com/wp-content/uploads/main-logo-dark-v3.pngCalabriohttps://www.calabrio.com/wp-content/uploads/main-logo-dark-v3.png200px200px
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.