Modern, easy-to-use WFO and analytics to be integrated by premier technology solutions provider
Minneapolis, MN – August 3, 2014 – Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today announced a joint partnership with AdvanTel Networks, a premier technology solutions provider, marking further expansion within the Avaya partner network.
Based in San Jose, Calif., AdvanTel Networks designs, implements and maintains powerful converged communication solutions to businesses worldwide. The joint partnership will extend Calabrio’s powerful Calabrio ONE® platform to AdvanTel’s network for more-optimized customer service.
“We believe in empowering contact centers to liberate themselves from antiquated and outdated software and truly drive business results with powerful analytics,” said Tom Goodmanson, president and chief executive officer of Calabrio. “We’re proud to extend our market-leading solutions to AdvanTel’s impressive network, driving strategic growth for their customers.”
“We are excited to bring the Calabrio contact center solution portfolio to our customers,” said Dan Ferguson, president and chief executive officer of AdvanTel Networks. “Calabrio ONE brings call recording, quality management, WFM and analytics in one integrated platform at an attractive price point.”
Calabrio’s sophisticated solutions position the contact center into an epicenter of customer insight by liberating data in the daily interactions between agents and customers. By unifying solutions under one simple interface, Calabrio can empower companies to truly understand the voice of their customers.
Calabrio is a technology partner within the Avaya DevConnect program, which has been part of the Avaya program since 2008. The Avaya DevConnect program enables businesses to confidently add best-in-class capabilities to their network, speed deployment of new applications and reduce both network complexity and implementation costs.
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For more information about Calabrio and Calabrio ONE, visit www.calabrio.com.
About AdvanTel Networks
AdvanTel Networks is a premier technology solutions provider; designing, implementing and maintaining powerful converged communication networks for customers worldwide. From its regional offices across the U.S., AdvanTel Networks has been building a reputation as a customer service oriented company since 1984 for SMB to Fortune 100 enterprises. As an Avaya Platinum Service Expert Partner, Aruba Networks Platinum Partner, Brocade Premier Partner and Microsoft Gold Certified, the company’s expert engineers are prepared to help your organization move to the next level with solutions for Security, LAN/Wireless/WAN, VoIP & Traditional voice solutions, Contact Centers, as well as consultation, project management, professional services and managed services.
About Calabrio, Inc.
Calabrio delivers workforce optimization (WFO) and analytics solutions that elevate the customer experience and drive strategic business growth. The company’s integrated Calabrio ONE® software suite—including call recording, quality management, workforce management and analytics solutions—empowers contact centers of all sizes to optimize agent performance and liberate the data that provides true insight into the voice of the customer. With more than 4,000 clients worldwide, Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has twice been named a “Visionary” by Gartner in its Magic Quadrant for Contact Center Workforce Optimization (2012/2013)*. The company also is a member of the Cisco Developer Network (CDN), and a technology partner within the Avaya DevConnect program.
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Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.
*Gartner, Inc., Magic Quadrant for Contact Center Workforce Optimization, Jim Davies, November 20, 2013. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.