Accreditation underscores reliability of Calabrio’s leading cloud-based suite for customer and agent engagement.
Minneapolis, MN — March 5, 2019 — Calabrio, a leading provider of customer engagement and analytics software, today announced that Calabrio ONE Cloud has achieved Advanced Technology Partner status in the Amazon Web Services (AWS) Partner Network (APN). The new APN Partner status is further recognition of the value Calabrio customers obtain when deploying Calabrio’s workforce optimization (WFO) software suite on AWS.
To attain APN Advanced Technology Partner status, Calabrio had to complete a rigorous qualification process via AWS’s stringent technical certification and validate its value to customers through a wide range of enterprise references in multiple industries, including finance, retail, healthcare, insurance and hospitality.
“Our goal is to make it easier for customers to enjoy the cost and agility benefits of deploying our solution for customer and agent engagement in the cloud,” said Ross Daniels, vice president of Calabrio’s global partner organization. “Attaining APN Advanced Technology Partner status deepens our relationship with AWS and is another important step in boosting the confidence of businesses to adopt Calabrio ONE Cloud, knowing that AWS has certified the solution to run reliably with the flexibility, scalability and pay-as-you-go offering of AWS.”
Calabrio ONE’s powerful voice-of-the-customer analytics and advanced reporting deliver deep insights to the enterprise. The unified suite provides a single view of the customer and improves the agent and customer experience through workforce management (WFM) and quality management (QM) capabilities. Calabrio ONE is deployed in the cloud, on-premises or as a hybrid solution.
This announcement builds on Calabrio’s existing relationship with AWS. Calabrio ONE also seamlessly integrates with Amazon Connect, a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. The unified solution makes it easy for businesses of all sizes to build a robust, intelligent, omnichannel contact center on the cloud.
Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE® software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity. Find more at https://www.calabrio.com/ and follow @Calabrio on Twitter.
Calabrio, Calabrio ONE® and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.