“Calabrio has always been at the forefront of disruption in this industry, and we are excited to welcome the Teleopti team to join this mission,” said Tom Goodmanson, president and CEO of Calabrio, in a statement. Read more from Destination CRM here.
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.