“Calabrio has always been at the forefront of disruption in this industry, and we are excited to welcome the Teleopti team to join this mission,” said Tom Goodmanson, president and CEO of Calabrio, in a statement. Read more from Destination CRM here.
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support.