Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that Nexus IS, a California-based solutions integrator, will resell Calabrio’s workforce optimization products. Nexus IS offices are located throughout California, Arizona, Oregon, Washington and Southern Nevada.
The expertise of Nexus IS includes converged networks, security, voice, video, data, IP telephony and the contact center. The company will now feature Calabrio Workforce Management and Calabrio Quality Management products as part of its Cisco Unified Contact Center Enterprise offer.
“We are excited to form a new partnership with Calabrio that will enhance our offerings to our customers,” said Jon Jensen, Nexus IS Chief Executive Officer. “We take pride in partnering with industry leaders that can provide our customers the most productive tools in order to help them succeed, and we anticipate great things from our partnership with Calabrio.”
The Calabrio product suite integrates a variety of applications that increase contact center efficiency and effectiveness in key areas, such as improving the customer experience and the efficiency of people and processes. The suite also helps boost revenue and reach profitability goals.
“Nexus IS has a strong reputation for delivering effective contact center solutions to large and small businesses alike,” said Ralph Flamini, vice president of Worldwide Channels for Calabrio. “We look forward to working with Nexus IS to help its customers realize the benefits of workforce optimization in an IP environment.”
Calabrio makes it easier for IP-based contact center organizations to deploy, support and use its software so that they can realize results from their investments. For example, Calabrio customers can create forecasts, generate work schedules, measure quality and efficiency, access reports and alerts, and collaborate within their teams to impact performance – all from a common desktop.
About Nexus IS
Nexus IS, Inc., headquartered in Valencia, CA, is a leading national full-service provider of unified communications solutions. As a Cisco Gold Certified Partner, Nexus IS also holds specialization certifications in IP Communications, Wireless, and VPN/Security; and is an Advanced Technology Partner for TelePresence, Unified Contact Center and MeetingPlace collaboration technologies. Strategically partnered with technology industry leaders Cisco Systems, NEC Unified Solutions and Microsoft, Nexus IS offers an extensive list of integrated Voice, Video, Data and Convergence solutions throughout the United States. For more information, visit the Nexus IS website at www.nexusis.com.
About Calabrio, Inc.
Calabrio, Inc. develops and markets a comprehensive suite of customer interaction and workforce optimization software that’s easy to implement, use and maintain in new IP-based customer interaction networks. By integrating workforce optimization within the agent and supervisor workflow, Calabrio helps customers align their contact center business processes and performance with their business objectives. Calabrio distributes their software through channel partnerships and an OEM relationship with Cisco, and has installed software on more than 500,000 desktops. Find news and information at www.calabrio.com.
For Immediate Release
Dave Boxum, Weber Shandwick