Calabrio Records More Than One Billion Calls, Named a “Leader” in the Gartner Magic Quadrant and Sees More Than One-Third of Sales from Competitive Displacements
Minneapolis, MN – February 24, 2016 — Calabrio, a customer engagement software company that provides analytic insights to catalyze growth, closed 2015 with record numbers and continued market leadership.
“2015 was an exciting year for Calabrio. We worked hard this year to open new doors for our customers and that effort was recognized by industry analysts. We closed with strong numbers which is a big win for the whole team,” said Calabrio CEO Tom Goodmanson. “Our fourth quarter was one of the strongest in the company’s history, which provides a solid foundation for us to continue growing upon in 2016.”
Record Company Growth
The company expanded its global reach by opening a regional office in Singapore and signing a strategic partnership deal with PCS Software in Brazil. In total, Calabrio inked 36 new partner agreements last year—another record for the company.
In its effort to catalyze growth for customers, Calabrio added more than 160 new companies to its roster in 2015 including Jaguar Land Rover and Maersk. Of the company’s new customers, more than one-third were competitive displacements. Additionally, the company added 76 new full-time employees to better support continued growth and customer success.
Calabrio continues to be a pioneer in the industry. In December 2015, Calabrio was for the first time named a “Leader” in Gartner’s Magic Quadrant for Customer Engagement Center Workforce Optimization.
Additionally, Calabrio won several awards in 2015, including:
- TMCNet’s CUSTOMER Magazine awarded Calabrio with four awards, including a Communications Solutions Product of the Year Award, two Contact Center Technology Awards for Calabrio ONE, and a TMC Labs Innovation award
- Frost & Sullivan’s 2015 North American Workforce Optimization Solutions Company of the Year Award
- Top Honors for Product Satisfaction in DMG Consulting’s WFO Product Market Report
- Named a “Hot Vendor” by Ventana Research
- Named a 2015 top workplace for a second year by the Star Tribune
A complete list of product announcements, industry accolades and other company news is available in the Calabrio Media Center.
Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE® software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity.
Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. Calabrio was named a “Leader” by Gartner in its Magic Quadrant for Customer Engagement Center Workforce Optimization (2015). The company is also a member of the Cisco Solution Partner Program and the Avaya DevConnect program.
Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio Inc. All other trademarks mentioned in this document are the property of their respective owners.