Ross is a veteran of Enterprise Connect and he tells Patrick about his main focuses for the event. One of the main trends he has noticed is the rising importance of contact centre technology and platforms. Read more from UC Today here.
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Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.