Calabrio Extends Cisco SolutionsPlus Program Participation
Through the expanded partnership, Cisco customers can easily and confidently deploy Calabrio’s Workforce Optimisation (WFO) software suite in the cloud knowing Cisco has verified compatibility with products in the SolutionsPlus ecosystem. Read more from Call Centre Helper here.
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Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.