Capturing the customer’s voice has helped Minneapolis-based Calabrio capture new business and recognition for industry leadership.
Calabrio, which offers customer engagement and analytics software to accelerate growth through contact centers, added more than 160 new customers in 2015, more than a third of which came from their competitors.
For the first time, Calabrio was named a leader in Gartner Inc.’s “Magic Quadrant for Customer Engagement Center Workforce Optimization,” raising its profile among big competitors. Head on over to Finance-Commerce.com to see why Calabrio was nominated in 2016. >