Exceptional employees and a strong company culture help propel Calabrio to new levels of growth and excellence
Minneapolis, MN — June 16, 2015 — Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, has been named one of the “Top 150 Workplaces in Minnesota” by the Star Tribune. This is the second consecutive year that Calabrio has received the prestigious honor, which is based on confidential employee questionnaire responses.
Calabrio President and CEO Tom Goodmanson credits Calabrio’s innovative workforce and strong company culture with driving major transformations in the way companies gather and convert customer data into easy-to-access knowledge. The end result is better decision-making, better customer service and more growth opportunities for customers.
“We have received a number of honors for growth and vision in the past few years, none of which would have been possible without our extraordinary employees,” said Goodmanson. “Of all the awards Calabrio has received, this one means the most to me personally because it is the direct result of how employees feel about working here. Our people are engaged, energized and positive, which is reflected in our culture, products and customer service. We are committed to continually cultivating our workplace to be a place where great people thrive.”
Earlier in 2015 Calabrio was the only Work Force Optimization (WFO) vendor to be named a visionary by the Gartner Magic Quadrant report for the third consecutive year. Other recent distinguished honors for Calabrio include:
- Calabrio named a “Hot Vendor” by Ventana Research (Jan. 8, 2015)
- Calabrio Receives 2015 CUSTOMER Magazine Product of the Year Award (Jan. 6, 2015)
- Calabrio Receives Growing Software Company Award at the 2014 Tekne Awards (Nov. 14, 2014)
- Calabrio Named a 2014 Top Workplace by the Star Tribune (June 16, 2014)
Produced by the same team that compiles the 24-year-old Star Tribune 100 report of the best-performing public companies in Minnesota, Top Workplaces recognizes the most progressive companies in Minnesota based on employee opinions measuring engagement, organizational health and satisfaction. The analysis included responses from more than 58,600 employees at Minnesota public, private and nonprofit organizations.
A complete list of product announcements, industry accolades and other company news is available in Calabrio’s Media Center.
About Calabrio, Inc.
Calabrio delivers workforce optimization (WFO) and analytics solutions that elevate the customer experience and drive strategic business growth. The company’s integrated Calabrio ONE® software suite—including call recording, quality management, workforce management and analytics solutions—empowers contact centers of all sizes to optimize agent performance and liberate the data that provides true insight into the voice of the customer.
With more than 4,000 clients worldwide, Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named a “Visionary” for three consecutive years by Gartner in its Magic Quadrant for Customer Engagement Center Workforce Optimization (2012-2014)*. The company also is a member of the Cisco Developer Network (CDN), and a technology partner within the Avaya DevConnect program.
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Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.
*Gartner, Inc. “Magic Quadrant for Customer Engagement Center Workforce Optimization” by Jim Davies, November 12, 2014. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.