Calabrio Raises Investment from KKR for Continued Growth in Customer Engagement and Analytics
“As cloud transformation accelerates across every industry and every aspect of the enterprise, the cloud-based contact center is rapidly becoming the model for many innovative and successful organizations,” said Tom Goodmanson, president and CEO at Calabrio. Read more from Call Center Times here.
Calabrio Raises Investment from KKR for Continued Growth in Customer Engagement and Analytics2018-11-262018-11-26https://www.calabrio.com/wp-content/uploads/main-logo-dark-v3.pngCalabriohttps://www.calabrio.com/wp-content/uploads/main-logo-dark-v3.png200px200px
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) and employee engagement suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.